Schaumburg Toyota

we were recommended by a friend who also bought a car from Schaumburg Toyota...he referred us to Jerry McDuffie and as soon as we met Jerry, we felt extremely comfortable in the car buying experience. Je from Schaumburg Toyota...he referred us to Jerry McDuffie and as soon as we met Jerry, we felt extremely comfortable in the car buying experience. Jerry greeted us with extreme customer service and friendlyness..Jerry also introduced us to Justin Tandoc (the scion expert) who also was extremely friendly and knowledgeable about our 2013 Scion XD.. They both went through great measures to help us get the car at a great price and the fact that justin was straight forward with us..made the experience a little bit easier....and when we were all done signing the paperwork Jerry came out side and helped us understand the new gadgets on the car....the car buying experience for us is one we will never forget..not only did we gain a brand new car we also gained a great friendship I would like to just say thank you to jerry and justin for all their help....BEST CUSTOMER SERVICE I RECEIVED IN A LONG TIME!!!! Will definitely be reccomending Schaumburg Toyota to my family & friends !!!! we love our New car!! More

The service I received was wonderful. Zaya and Issac were both so friendly, and took the time to answer all of my questions. They found me the perfect car in my price range, and I love it. both so friendly, and took the time to answer all of my questions. They found me the perfect car in my price range, and I love it. More

I recently purchased a Toyota Camry SE from Schaumburg Toyota. My salesperson was Peter Yanev and I want to say he went ABOVE AND BEYOND to make me a very happy client. He took over an hour to explain th Toyota. My salesperson was Peter Yanev and I want to say he went ABOVE AND BEYOND to make me a very happy client. He took over an hour to explain the way the electonics in the car worked until I said I was comfortable with operating them. And he also went out of his way to make sure delivery was fast and smooth. But the wildest thing of all was that he made a separate trip to my home a week later to sync the garage door opener to the button in the car. UNBELIEVABLE. Super service and I love the car. If service is what you want, then you'll get it here.... Especially with Peter Yanev. (no, I'm not related but I certainly am a fan... especially after this excellent service). More

Steve was so nice! Coming from Georgia we have experienced a culture change but Steve made us feel comfortable. The service we received from Steve and all the staff was efficient and courteous. experienced a culture change but Steve made us feel comfortable. The service we received from Steve and all the staff was efficient and courteous. More

Bart and group was very respectful of my needs for my next auto purchase. The experience was smooth and hassle free. All my questions were answered thoroughly in the entire process. I drove away wit next auto purchase. The experience was smooth and hassle free. All my questions were answered thoroughly in the entire process. I drove away with a feeling that it was a win-win auto purchase. More

These guys were the Best! Bartade sure I had all the information before I signed on the dotted line and CJ has Excellent customer service and went Above and Beyond to make sure I was Happy!! I would def information before I signed on the dotted line and CJ has Excellent customer service and went Above and Beyond to make sure I was Happy!! I would definitely rate my experience a 10 out of 10! If you want to buy a Toyota you NEED to visit them!! More

Many people helped me at Schaumburg Toyota and I had a wonderful experience. Rich Gregor confirmed my Internet quote from the Consumer Reports Build and Buy, so I knew the sale price before coming in. Fr wonderful experience. Rich Gregor confirmed my Internet quote from the Consumer Reports Build and Buy, so I knew the sale price before coming in. Frank Brodsky was a great salesman to work with, answering all my questions and pointing out the features on the car during our test drive. When the model with the specific features I needed was not on stock Thursday night Frank and Jon Eversen the sales manager was able to locate it at another dealership and have it there at Schaumburg Friday the next day. Jon also wanted to make sure I understood what the total price after all the taxes and fees before I put the deposit down Thursday night, which I was very impressed with. Mike Jackson in sales was also very helpful. Tim Breston in finance explained the features on the extended warranty customized to how many miles I drive per year on average so it was nicely tailored for me. I had some features requiring dealer installation which was delivered ahead of when promised. Their service department is open till midnight so I could bring it in after work and get the work down right away. Also Chris Herbig the service manager answered all my questions and gave me his card with his hours to contact him if I had any questions down the road. So their whole process was very customer oriented and I had a great experience with Schaumburg Toyota and I would highly recommend them. More

While dealing with your representative Robert Wesley he was very pushy and very inconsiderate when dealing with my daughter and I. He did not answer our questions fully and he was interrupting us every ti was very pushy and very inconsiderate when dealing with my daughter and I. He did not answer our questions fully and he was interrupting us every time we wanted to ask a question. We also received a letter thanking us for our recent purchase and we ended up taking our services to Elgin Toyota when we were treated like this, so I am not sure why we would have received a letter thanking us. I would like the comfort in knowing nothing has been done with mine or my daughters information. We have since sent a letter to the general manager of Schaumburg Toyota, Chris Haley and the customer relations manager in corporate Joen. I am sure this is not the way you want your company represented. Thanks in advance Mrs. Norma Foster-Shaw More

When my dad spoke to Robert Wesley he felt respected. When my mother and I spoke to him we felt he was talking down to us. He constantly cut us off as we were talking and he constantly showed us things o When my mother and I spoke to him we felt he was talking down to us. He constantly cut us off as we were talking and he constantly showed us things out of our price range. When I asked him to give me a couple of options like pricing and deals for the sports model corolla, the base model and an LE model he was rude and rushed me off the phone and never got back to me on questions I asked. Also, my mom and I were trying to get two cars together, but since I have better credit Robert told me privately that I should just get my car and forget about being on a loan with my mom if she does not qualify and can not get a car then that is her problem. I thought that was not his place to come between a mother and a child, especially not how things were sad on the sly. More

On the day I took my car in for service, I was greeted very politely by Craig. He was very interested and concerned as to why I brought my car in for service. He listened to what I had to say as to the very politely by Craig. He was very interested and concerned as to why I brought my car in for service. He listened to what I had to say as to the cost and or potential postponing any major repairs . Then he filled out the paperwork and I went to the waiting area. Even other employees that I passed along the way were also very friendly. Before I knew it Craig came and told me that they were almost finished with my car. Also, the brake job that I was concerned about could wait until my next oil change. So I can say that I had a very good experience and a couple of good cups of coffee while I waited. More