Schlossmann Subaru City of Milwaukee

Always Satisfied This dealership is where we purchased our vehicle( also a good experience). It is out of our way, but use them for service and are always glad we did. This dealership is where we purchased our vehicle( also a good experience). It is out of our way, but use them for service and are always glad we did. Friendly, good estimate on time you will be there, comfortable waiting area, free drinks/snacks, shuttle if you want to use it. Have always been happy with the work performed (routine maintenance). More

Great buying experience I came in on the last day of the month to test drive the Forester and Crosstrek. I was pretty sure I wanted a Crosstrek, but as soon as I drove the Fo I came in on the last day of the month to test drive the Forester and Crosstrek. I was pretty sure I wanted a Crosstrek, but as soon as I drove the Forester I was in love. I got everything I wanted and more, and Tony helped make it happen. It didn't take too much to reach a deal for my trade and financing. And Kelly was quick is getting me through the paperwork so I could drive my new blue Subaru home. More

Good customer service poor car prep I was greeted at the door and directed to the person I spoke with on the phone who connected me immediately with Fiz my sales rep. I knew what I was I was greeted at the door and directed to the person I spoke with on the phone who connected me immediately with Fiz my sales rep. I knew what I was looking for and the price I was looking at in a used Forester. Fiz showed me several in my price range and found one I was interested in looking at and test driving. Fiz was not sure it was ready because it did not have a picture but he checked and it was brought up. As we looked at it it either had not been cleaned or had been cleaned very little because the headliner was marked up and dirty throughout. It was a certified pre owned and someone had missed the cracked back bumper. Fiz said this was unacceptable and would be cleaned before I left if I purchased it and the bumper would be scheduled with the body shop so we continued to test drive and check over the rest of the car. The car was cleaned while we made the deal and I was able to check it over again before signing the papers. The inside was much better but on close inspection after returning home there were still a lot of areas that I needed to work on myself. There are quite a few scratches and a door ding on the outside which may be able to be buffed out. One of the first things I noticed was after leaving the door opened for only a short time (10 minutes) the Forester would not start and it has a very week battery. This is not covered on a certified pre owned but a test must not have been done or it would have showed up. I realized it had an older owner who only put 5000 miles a year so I know batteries do not last as long if they are not used and charged regularly. This was the car I was seeing very good reviews and I trust will last the 200,000+ miles people get because I keep my cars as long as they run well. The care has been scheduled to have the bumper fixed and a rental will be supplied which is a good policy. I found the prices to be about $2000 less as to similar models I had checked at other dealers. 5-8-17 After my first review I had the car in for a body repair that was needed at purchase. When picking up the Forester they had cleaned the inside and when I asked about a buffing component to use on a few spots on the outside they offered to buff them for me if I brought it back. I am pleased and will return when looking for simething else in the future. More

Excellent Customer Service! The sales rep Jim and manager Adam were simply amazing! I now have a 2017 Subaru Crosstrek and my kids and I are LOVING it. My 12 year old daughter The sales rep Jim and manager Adam were simply amazing! I now have a 2017 Subaru Crosstrek and my kids and I are LOVING it. My 12 year old daughter loved going with me to the dealer for all the paperwork because everyone was so nice. I've already started recommending Schlossmann to my friends. Thank you for your professional demeanor. More

A/C check Made an appointment to have my air conditioning checked as I noticed on the last "warm" day that my A/C was not working. So, took my car in and the s Made an appointment to have my air conditioning checked as I noticed on the last "warm" day that my A/C was not working. So, took my car in and the service guy said it should only take an hour or so to get it fixed. So I agreed to wait. After about an hour and a half, the service man asked if I could wait another half hour as the mechanic wanted to check for a leak in the system. So another half hour goes by and the service man comes to tell me that he is going to lunch and that someone else would come with the paperwork when the repair is finished. After another hour the service man comes and finds that I am still waiting!! He apologizes and said that he had a meeting to go to. And goes to check on my car. And the bad news is there is a leak in the A/C system but the mechanic cannot find it even after running dye through the system! And running it for 20 minutes. So the system will not hold a vacuum but the Good news is that the A/C works for now. But since they cannot find the leak, I have to bring the car back in when I notice the air conditioning is not working again! So now it is been 4 hours since I came in. And a sort of repair! No charge at this time, I have an extended warranty. But next time I come in, depending on where the leak is if they find it, I will have to pay if it is in the radiator! I think I could have been updated more often with the option to get a ride home instead of wasting all that time! More

Best car buying experience I've ever had From Liz's immediate follow up to my on-line inquiry, to Steve's friendly hello when I walked in the door the fantastic service from Jason, the sales From Liz's immediate follow up to my on-line inquiry, to Steve's friendly hello when I walked in the door the fantastic service from Jason, the sales consultant, to the great price Rob gave me for my trade in --- everything about the dealership was wonderful ! ( never thought I'd be able to make that statement about buying a used car!) I highly recommend Schlossmann's to anyone who wants an easy, personable and expedient car buying experience. . More

Genuine and caring. Both the GM and my Salesman were great to deal with and seemed to actually care. Other dealers I visited did not have the personable attitude everyone Both the GM and my Salesman were great to deal with and seemed to actually care. Other dealers I visited did not have the personable attitude everyone at this dealer had. Bruce and his team worked hard to give me the best deal and get my numbers where I needed them so I could leave a happy Subaru owner! More

Great Experience! My salesmen made buying my 2017 Subaru Forester a pleasure. I talked to Shawn about the features I wanted. Fiz took me for a test drive, and was able My salesmen made buying my 2017 Subaru Forester a pleasure. I talked to Shawn about the features I wanted. Fiz took me for a test drive, and was able to find a beautiful car that fit my needs. He was very knowledgeable, and took time to show me how to use many of the car's features. He went above and beyond! Both Fiz and Shawn are great to work with. More

Kyle Ogden great Sale Consultant! This was a first for me as I usually stick with the same dealership year after year but when I found my car I knew I had to give a new place a try. Ky This was a first for me as I usually stick with the same dealership year after year but when I found my car I knew I had to give a new place a try. Kyle went above and beyond and made the sale easy and effortless. Everything went smoothly and I was pleased with the value of my trade and the purchase price of the new vehicle. So far so good....thanks Kyle. More