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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
1,986 Reviews
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Helpful April 14, 2024
Took my ‘11 Outback in for assessment of a coolant leak. Was treated well, given a thorough and professional analysis with video, and an estimate for the work needed. I found Service Writer Matt to be an ex Was treated well, given a thorough and professional analysis with video, and an estimate for the work needed. I found Service Writer Matt to be an experienced, knowledgeable, and personable technician that I was very happy to work with. I’ve always found the folks and experience at Schlossmann Subaru City to be top notch. They care about their customers and their total experience. I highly recommend them. More
by Bob.dienhart
Employees Worked With
Matt in service
February 05, 2024
Disrespectful, manipulative, and all around horrendous experience at Schlossmann. They don’t specialize in Subaru or positive customer service like they claim. They specialize in unscrupulous, high pressu experience at Schlossmann. They don’t specialize in Subaru or positive customer service like they claim. They specialize in unscrupulous, high pressure sales tactics that result in a rushed and outrageously overpriced sale that left us feeling swindled and emotionally drained. A VERY abbreviated run down of our regrettable experience: - Though we had made an appointment to see two specific vehicles and had EVERY intention of buying as we were from out of town - the vehicles were not prepared for our appointment, in terrible shape, and both needed to be JUMPED AND their key fob batteries replaced. - After the test drive and evaluation of each vehicle, my husband and I were trying to keep an open mind but after 5 HOURS of trying to reach a solution with the sales person, he FINALLY pulls up a vehicle that matches our wants + needs + level of quality. It was close to closing, so we were pressured and GASLIT to test drive and agree to a price we have NO recollection agreeing to. “Oh ma’am, you said you’d pay $X if we showed you this vehicle…” so what was I to do? It’s late, we have a 1.5 hour drive back home on mainly dark 2 lane highways through deer central, we have a baby at the babysitters, and we’ve already been through the ringer with trying to purchase this specific vehicle. At this point my husband and I are the only customers in the store, and are SURROUNDED by salesmen - you can see why we shook on the purchase. - We were then there for ANOTHER 2 hours finalizing the loan (we got back home around midnight) and SWINDLED into purchasing GAP + Total Loss Protection insurance that THEY KNEW we didn’t need it when purchasing a CPO Subaru as the brand provides a 7 year warrantee on CPOs automatically. They laid it on THICK on why we needed it, and since we were exhausted and naive, we agreed. - The following day after purchasing our Subaru Forrester Sport (the ONLY positive of this experience), we found a huge glop of hardened white detailing putty stuck to the carpet flooring in the back seat - which I would have noticed during our test drive as I sat in that seat and saw nothing. After several rounds of phone tag, photos sent to them of the damage, and gaslighting by them with their confusion and unawareness of the damage thus making us doubt our understanding of the situation, we discover that they KNEW the putty was left there by their detailing team while we were in the dealership finalizing our purchase and let us DRIVE AWAY with it anyway. They vandalized out vehicle and did NOTHING to rectify their mistake, but did EVERYTHING to confuse and guilt us for getting this mistake fixed. They put my family at risk due to the time off from work my husband and I needed to take to take to travel and fix THEIR mistakes, the lengthy and dangerous trips back and forth from our city to the dealership (we had to bring our 8-month-old daughter with us to drop off the vehicle with their detail shop, but due to their predictable negligence, we were there again for around 5 hours when it should have been just a drop off situation (they told my husband AFTER he arrived and I was on my way with our baby that they would provide him a loaner vehicle, so I didn’t need to drive up there, take off work, or bring my baby.) We LOVE with the vehicle, but the “team” at Schlossmann have absolutely zero integrity and will make a sale xxxx unnecessarily. Go ANYWHERE ELSE for a Subaru, you’ll get better quality and service. We joke now “We got schloshed at Schlossmann” because that’s what it absolutely felt like. More
by gdmarino23
Employees Worked With
Reggie, Fredrick, Bruce Larsen, Cedrick Price, Tony Poston
July 14, 2023
Just got home from an intensive test drive following some comprehensive and complicated work on my Outback. I've owned cars since the mid '60's and usually used dealerships for service because of their speci comprehensive and complicated work on my Outback. I've owned cars since the mid '60's and usually used dealerships for service because of their specialized knowledge and experience. I've never seen a better service department from Hawaii to Washington, D.C. Marcus, the service writer, was especially professional and helpful, keeping me apprised of problems and solutions throughout the 3-day ordeal. I MOST HIGHLY recommend Schlossmann's for any and all service your car may need. More
by Tallmuck
Employees Worked With
Marcus in Service Department
March 10, 2020
Service Department SCAM Is this the kind of place you want to trust to install the breaks you rely on to take your kids to school? Is this the place you want to finish assemb Is this the kind of place you want to trust to install the breaks you rely on to take your kids to school? Is this the place you want to finish assembling your new vehicle? Do yourself and your family a favor and find a dealership you can trust. What is everyones worst fear when taking a vehicle in to be fixed? It's taking a vehicle somewhere that is dishonest and unreliable. Amir Mavrkis, my service manager still deserves five stars, but the service department cut corners and do not perform safety services inspections they claim to. After my hose replacement and "safety inspection" I pulled off the lot and my check tire pressure light came on. I immediately turned around and they were happy to check my tires "again". As I watched the technician check my tire pressure, one tire was flat and the rest incorrectly inflated after it was "checked" and marked complete on my paper work. I spoke with the manager today who told me "the tire pressure gauge could be malfunctioning" (even though every tire was off a different PSI) offered to put my car on a lift to show me the work that was done was completed, but I'm not a mechanic. This isn't a tire pressure issue, its an integrity issue! I trusted this dealership to do the work they said they would, and they lied. More
by l_bjork
Employees Worked With
Ron Hauke
February 04, 2020
Ed Wrathall helps make buying car pleasant experience Going on many years, Ed Wrathall has always been super helpful with choosing the best cars, and he has become a personal friend. He's a man of integr Going on many years, Ed Wrathall has always been super helpful with choosing the best cars, and he has become a personal friend. He's a man of integrity and all around great guy. I highly recommend Ed! More
by DLewis
Employees Worked With
Ed Wrathall
December 11, 2019
Customer Service Exceeded Expectation! After searching for a pre-owned Subaru Forester on the various internet search sites, I sent an Email to Subaru City to request additional information After searching for a pre-owned Subaru Forester on the various internet search sites, I sent an Email to Subaru City to request additional information. Robin Hanney promptly and professionally responded to my Email and follow-up phone call. A co-worker overhead my conversation and told me about her positive experience with Salesperson Cory Erovick at Subaru City. I coordinated with Robin to schedule a meeting with Cory for later that day to look at the pre-owned Forester that caught my interest. When I arrived for my appointment, both Robin and Cory professionally greeted me and made me feel welcomed. Cory attentively "listened" to me as I articulated my "must haves", "nice to haves" in a replacement vehicle and my driving style. In a relaxed manner, he asked focused on me as a customer, asked appropriate questions and effectively answered my questions in a communication style that was easy for me to understand. During the test drive, Cory respected my apprehension to test drive the Forester in busy traffic and drove the vehicle to a quiet neighborhood and nearly vacant parking lot. After his thorough overview of the vehicles features, I felt very comfortable driving the vehicle and appreciated the Forester's high level of visibility and safety features. I had no reservation the Forester was the appropriate vehicle for my needs. The negotiation and finance processes were very low pressure, easy to understand, professional and efficient. Cory personally picked me up the next day to drive to Subaru City to pick up my freshly detailed pre-owned Forester. Thank you Cory, Robin, several others, and the rest of the Subaru City staff for an extremely positive experience as your customer service exceeded my expectations! More
by Enjoying Life
Employees Worked With
Cory Erovick; Robin Hanney, Robert Grzegorzewski
November 23, 2019
Service Department is great and so happy with the Subaru!! Since I bought my Subaru Crosstrek I’ve experienced nothing but great service. I have told several people about the vehicle and service there. I spe Since I bought my Subaru Crosstrek I’ve experienced nothing but great service. I have told several people about the vehicle and service there. I specifically told them if interested to see Mike Pender, what a great guy. You’re so lucky to have him on your team. I would also like to thank Sean O’Hara for the great service I experienced yesterday. I love the vehicle and the folks working there. Thanks again, Sharon Stuckert More
by Bagladyphx
Employees Worked With
Mike Pender, Sean O'Hara
October 30, 2019
Excellent! I couldn't be more please with Subaru City. I will go back to buy another vehicle. I went in with a fair deal in mind and we were able to come to a r I couldn't be more please with Subaru City. I will go back to buy another vehicle. I went in with a fair deal in mind and we were able to come to a rapid conclusion. Eric had considerable product knowledge relative to all the new features of the 2020 Forester. Jeremy and Robert were also very helpful during the process. More
by rodger.a.isetts
Employees Worked With
Robin Hanney did a very good job too., Eric Meeker, Robert Grzegorzewski, Jeremy Stilb
September 29, 2019
Superb Customer Service Ed Wrathall made our car buying experience enjoyable! Not only is he a great salesman who does not pressure you into the buy. He is super knowledgeabl Ed Wrathall made our car buying experience enjoyable! Not only is he a great salesman who does not pressure you into the buy. He is super knowledgeable about the brand and an all around great guy. Ed provided the utmost customer service. We, also, worked with Shawn Klug for the financing. Again, utmost customer service and knowledge about the brand. Shawn was very personable and extremely helpful when it came to the extended warranty coverage packages offered. Great dealership, great people, and great brand! We LOVE our Crosstrek!!! More
by Court
Employees Worked With
Ed Wrathall, Shawn Klug
