Customer Service Exceeded Expectation!
After searching for a pre-owned Subaru Forester on the various internet search sites, I sent an Email to Subaru City to request additional information
After searching for a pre-owned Subaru Forester on the various internet search sites, I sent an Email to Subaru City to request additional information. Robin Hanney promptly and professionally responded to my Email and follow-up phone call. A co-worker overhead my conversation and told me about her positive experience with Salesperson Cory Erovick at Subaru City. I coordinated with Robin to schedule a meeting with Cory for later that day to look at the pre-owned Forester that caught my interest.
When I arrived for my appointment, both Robin and Cory professionally greeted me and made me feel welcomed. Cory attentively "listened" to me as I articulated my "must haves", "nice to haves" in a replacement vehicle and my driving style. In a relaxed manner, he asked focused on me as a customer, asked appropriate questions and effectively answered my questions in a communication style that was easy for me to understand.
During the test drive, Cory respected my apprehension to test drive the Forester in busy traffic and drove the vehicle to a quiet neighborhood and nearly vacant parking lot. After his thorough overview of the vehicles features, I felt very comfortable driving the vehicle and appreciated the Forester's high level of visibility and safety features. I had no reservation the Forester was the appropriate vehicle for my needs.
The negotiation and finance processes were very low pressure, easy to understand, professional and efficient. Cory personally picked me up the next day to drive to Subaru City to pick up my freshly detailed pre-owned Forester.
Thank you Cory, Robin, several others, and the rest of the Subaru City staff for an extremely positive experience as your customer service exceeded my expectations!