I have to say I have worked with many different brands of cars, mostly used, and many dealers. I have an Acura myself and love their service. Always have. My fiancee and I came to this dealer to get her daughter a used 2014 Certified Subaru Impreza. We found a great deal and got it here. Not only was their sales team professional and responsive, but I have to say I was even more impressed with the service. It starts with their fantastic GM Bruce Larsen. We found out there was some issues with the car that presented themselves after we had the car. There were 3 issues that were apparent that we found. Instead of placing the issues back in our lap, Bruce stood behind his team and his dealership. We were obviously upset that these issues had not been caught in the certified inspections. Bruce was not going to allow us to be an upset customer left out on our own.
Bruce not only took direct responsibility for the issues, he deferred any possible pointing to his team. He is a class act and stands behind the product and service. I can say he is exactly what you want out of a dealership. We live and hour drive away one way. He even came and picked up the car and returned it to take care of a service issue. It blew me away, mainly because most other dealers would never go to the lengths he and his team did. Other dealers would push it back on us.
Great, great job Bruce, and utmost respect for you and your team. I would recommend this dealership specifically, even if it wasn't Subaru, because of Bruce.
Thanks again Bruce. You set the bar for how buyers like us want to be treated and the experience having a car.