Schlossmann Subaru City of Milwaukee

Great new car purchase experience This was my first new car purchase in 10 years and it proved to be exactly what I wanted, a pleasant, hassle free experience. The purchase transaction This was my first new car purchase in 10 years and it proved to be exactly what I wanted, a pleasant, hassle free experience. The purchase transaction went well and the Subaru Specialist took care of me through the entire process, including a visit to the service, parts and body shop departments to meet those managers. Price + Quality + Service = Overall Value. More

oil change 2011 outback had the oil changed,and on the slip it said all fluids topped off ( none were ) this is the third time and I never said anything but I sh 2011 outback had the oil changed,and on the slip it said all fluids topped off ( none were ) this is the third time and I never said anything but I should have. Also have a hard time believing that other then adding oil the person did anything else the dipstick was dusty dirty if it was pulled it wouldn't have been, also when I pulled the dipstick the oil on it was dirty I cleaned it and had to replace it twice to get clean oil and a good reading. Maybe from now on I'll do it myself. Not Eric' fault he doesn't do the work. We were thinking about a new car but ... More

Bought another Subaru Outback It was a pleasure working with a new young man in sales, Kinkade. Patient, knowledgeable and customer focused. Great guy! I would highly recommend It was a pleasure working with a new young man in sales, Kinkade. Patient, knowledgeable and customer focused. Great guy! I would highly recommend him! Used sales manager Adam was a fair negotiator, personable and congratulatory. Robert in finance was fair to average for the industry having bought many cars a different dealerships. What I didn't like is he had my financing rate and term already preset at the longest term without discussing options with me prior to finalizing the paperwork. As a customer I'd like to decide the term and look at banking options (which I had to advocate to do) vs being placed with Chase Bank automatically as the preferred lender. I will likely buy another Subaru here in the future. Many of the sales staff were positive that I interacted with and were congratulatory after the purchase was made. I felt greeted and respected when I pulled into the lot which doesn't always happen at many dealerships. Thank you. More

Quick Service I came in to schedule a synthetic oil change. Mandi Vonckx was able to find a technician to service my vehicle immediately. Excellent Customer Service I came in to schedule a synthetic oil change. Mandi Vonckx was able to find a technician to service my vehicle immediately. Excellent Customer Service!! More

Keep going back I've been purchasing vehicles from this dealership for years. Salesmen are very friendly and make it a comfortable experience. I didn't feel like I I've been purchasing vehicles from this dealership for years. Salesmen are very friendly and make it a comfortable experience. I didn't feel like I was being taken advantage of, like you can feel at many other dealerships! Manager was awesome and so was Jeff, my sales person!! Already referred several friends. More

Regular service Best service dealer around always a pleasure. To work with the service group including the airport shuttle. Vehicle is always clean and they call me t Best service dealer around always a pleasure. To work with the service group including the airport shuttle. Vehicle is always clean and they call me to Let me know it's done More

A bad thing thing had a good outcome My day started out bad when someone rear ended my new car and I was devastated. I called and then paid a visit to the Subaru City Body Shop. Both Sa My day started out bad when someone rear ended my new car and I was devastated. I called and then paid a visit to the Subaru City Body Shop. Both Sasena and Scott were so professional and helpful with everything that needed to be done. I left with an assurance that things would be fixed as they should be. Thank you for your help and advice. More

Great service in a sensitive situation I was in need of a used car due to a carjacking in which my car was totaled. Kyle was incredibly sensitive to my needs and the traumatic situation tha I was in need of a used car due to a carjacking in which my car was totaled. Kyle was incredibly sensitive to my needs and the traumatic situation that lead to my need to buy a car. He was very patient with my questions, not at all pushy, and was able to meet my budget and provide me with my dream car. I am excited to return to Schlossmann for future services on my subaru, and will eagerly direct friends and family to Schlossmann for their car needs. Thank you again! More

Squeaky Belt I brought my new Outback in for a squeaky belt, and they replaced it! Washed my car also. Mario was wonderful. Thank you, Cheryl Westrick I brought my new Outback in for a squeaky belt, and they replaced it! Washed my car also. Mario was wonderful. Thank you, Cheryl Westrick More