Schlossmann Subaru City of Milwaukee

service very well run and efficient organization, everyone very pleasant. Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank very well run and efficient organization, everyone very pleasant. Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you. More

Routine maintenance I went in for routine maintenance for my Subaru Forester. Eric Schaefer met me in the indoor cargo bay and asked what I was here for. Service was pe I went in for routine maintenance for my Subaru Forester. Eric Schaefer met me in the indoor cargo bay and asked what I was here for. Service was performed quickly. I was completely satisfied with what was done. The waiting area was clean, WiFi capable, and stocked with coffee, water, and sofas. I think I would have gotten a complementary car wash but the temperature was too cold outside. I would highly recommend the dealership for service, as well as for purchase of a new Subaru. More

Recommend with hesitation I made an appointment on line with the Subaru dealer. I requested a 155.000 mile check up and noted that my check engine light had been going on and o I made an appointment on line with the Subaru dealer. I requested a 155.000 mile check up and noted that my check engine light had been going on and off for months and wanted them to check the tires. I assumed that the check up included an oil/filter change/fluid check etc. I work 45 miles away from the dealership so made the appointment for 7 am on a Friday, and made arrangements to bring the car in the night before. The car was not even looked at until mid afternoon on Friday, and I had to call in around 4 to check to see if it was finished. It was not and although they had all the parts needed for the very expensive repair, no one had done anything on the car by that time. Iknew they were open on Saturday and thought I would be able to pick it up then, but they said it would take until Monday afternoon to be finished. I asked about a loaner because I did need to get to work and they said no I would have to rent a car myself at my own expense. I thought that since it was their fault that it got lost in the business of Friday, that they should compensate me with the use of a loaner, which they said was only done for recalls. I finally got the car back on that Monday and I discovered that sometimes when I hit the brakes, the oil light flashed. I did not think this was dangerous because I KNEW they had just serviced the car. This light flashing became more frequent so I called Sean and asked about it. He said to check the oil right away, which I did and NO OIL registered on the dip stick. I added a quart of oil and the light went out and the next day added two more quarts of oil myself, and the stick still said low. Sean told me to bring it in and they did an oil change, which evidently had not been done while it was in the shop. I was without my car for 5 days and although Sean did not charge me for the oil change, and was very nice and apologetic, it is obvious that someone at the dealership dropped the ball. Now we like our salesperson very much, and are in the market for another car, I am very hesitant to get another Subaru, simply because the difficulty of this service visit. More

Worth the drive! I make the choice to drive all the way from Hartland to this location due to the outstanding service I have received. I purchased my car from Eric Thi I make the choice to drive all the way from Hartland to this location due to the outstanding service I have received. I purchased my car from Eric Thill who was outstanding to work with. I have since been in for routine service three times and have worked with Mandi Vonckx each time and she is so knowledgeable and great at her job. I love working with her. She is very professional and friendly each time I have been in. I will continue to come back! More

Excellent service from Will Matos. Will provided me with all the information I needed to make an informed decision about purchasing a new vehicle. Will was ea service from Will Matos. Will provided me with all the information I needed to make an informed decision about purchasing a new vehicle. Will was easy going and a low pressure salesman. More

Best Practice Excellent service and customer care. Service rep made sure all bases were covered from cost of service to a detailed description of what needed to be Excellent service and customer care. Service rep made sure all bases were covered from cost of service to a detailed description of what needed to be done. Very happy with the whole experience More

Flat Tire Had a flat tire on 11/25. You tried to patch it, but the patch wouldn't hold so had to replace the tire. I had to wait for a tire to be brought from Had a flat tire on 11/25. You tried to patch it, but the patch wouldn't hold so had to replace the tire. I had to wait for a tire to be brought from the warehouse. I was kept well informed. Jason came to the waiting area and kept updating the situation. Very pleased with the entire process. More

First Subaru My wife and I just bought our first Subaru (Forester) and we were very pleased with the service we received from Subaru city and Tony our sales person My wife and I just bought our first Subaru (Forester) and we were very pleased with the service we received from Subaru city and Tony our sales person. When the package and color forester we wanted wasn't available at the dealership, Subaru City and Tony worked quickly to locate the correct one and get us in the driver seat. More

New car purchase Purchased my first Subaru and the entire process was pressure-free, informative, and satisfying. All the employees were helpful, friendly, and profes Purchased my first Subaru and the entire process was pressure-free, informative, and satisfying. All the employees were helpful, friendly, and professional. Normally I dread the car-purchase experience, but this one was exceptional. More

1 and 1/2 hours for a oil change is to long I was told 45min. to 1 hour ....it took 1 and 1/2 hours I thought that was to long for a oil change, no one came in to explain why it was taking that I was told 45min. to 1 hour ....it took 1 and 1/2 hours I thought that was to long for a oil change, no one came in to explain why it was taking that long. More