Schlossmann Subaru City of Milwaukee

Excellent service and friendly staff. I came in looking to buy a crosstrek and got lucky they had the color I wanted. Be sure to call ahead for inventory because the website can be mislead I came in looking to buy a crosstrek and got lucky they had the color I wanted. Be sure to call ahead for inventory because the website can be misleading. The salesman was very low pressure and quite funny. I was greeted by several other salespeople and staff. It took a qhile to complete the sale but buying a car always seems to take some time. More

Words are just words Salesman promised to followup - never did. I had to inquire and followup. Lack of attention to details. Did not have trade - had plate transferred Salesman promised to followup - never did. I had to inquire and followup. Lack of attention to details. Did not have trade - had plate transferred - was never informed Temporary plates were an option for other vehicle. Seems more interested in getting sale only - didn't pay much attention to the customer service side of the process. More

Amazing Experience I've had some terrible experiences purchasing cars, but this one was the best! I flew in from out of town and they were extremely accommodating. Bryan I've had some terrible experiences purchasing cars, but this one was the best! I flew in from out of town and they were extremely accommodating. Bryan and the entire team were wonderful and made the entire process a piece of cake. Thanks guys! More

The most enjoyable car buying experience ever My husband and I came into the dealership looking to trade in my car for a new Crosstrek. Not only was Ed knowledgeable about the vehicle, but he made My husband and I came into the dealership looking to trade in my car for a new Crosstrek. Not only was Ed knowledgeable about the vehicle, but he made sure that my old car had the best trade in value possible. We told him our price point and he did everything possible to make sure that we did not go over it...and we didn't! Ed helped us get more for our money and a new car that we love. He was a joy to work with and made the entire experience painless. The next time we look for a new vehicle, Ed will be the first person we call! More

New tires Matched a price for new tires plus the dealer offered life time rotation of tires. One thing that concerns me though, is every time I bring car in for Matched a price for new tires plus the dealer offered life time rotation of tires. One thing that concerns me though, is every time I bring car in for service , they recommend something more. Records should be checked, as the dealer recommended new back brakes, even though they replaced them 1 1/2 years ago. More

Dependable work, difficult to reach by phone Service department does a good job but are super difficult to get through by phone. I scheduled my appointment by phone for 9am but the email confirma Service department does a good job but are super difficult to get through by phone. I scheduled my appointment by phone for 9am but the email confirmation said 10am. Due to the length of time needed for my repairs I was hoping to get a loaner vehicle, however I was told there was a 4-5 week wait on loaner vehicles for service work! The day of my repairs, I called to get an update on the status of my vehicle and sat on hold for 5 minutes before anyone from the service department picked up. For the volume of customers coming in on Saturdays, the service counter always seems understaffed. Eric and Sean have been great to work with and provide good customer service. But the department as a whole needs better customer service. More

New brakes and tires I brought my 2012 Forester in for new tires. My last oil change indicated the brake fluid was dirty and needed to be replaced. When they looked at m I brought my 2012 Forester in for new tires. My last oil change indicated the brake fluid was dirty and needed to be replaced. When they looked at my brakes, the service people said the pads and rotors were also very worn and needed replacement. I was glad they caught it before the warning light went on. Eric Schaffer was my service adviser. He kept me informed and told me what my options were. I decided to have both rear and front brakes replaced along with the new tires. He gave me discounts and didn't charge me for the alignment. I deeply appreciated Eric's efforts in getting me the best price possible and not charging for the alignment. The day was more expensive than I had originally anticipated, but now my Forester should be ready to face winter. Thank you, Eric and thank you Subaru team. More