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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,097 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,097 reviews
November 21, 2016
Dependable work, difficult to reach by phone Service department does a good job but are super difficult to get through by phone. I scheduled my appointment by phone for 9am but the email confirma Service department does a good job but are super difficult to get through by phone. I scheduled my appointment by phone for 9am but the email confirmation said 10am. Due to the length of time needed for my repairs I was hoping to get a loaner vehicle, however I was told there was a 4-5 week wait on loaner vehicles for service work! The day of my repairs, I called to get an update on the status of my vehicle and sat on hold for 5 minutes before anyone from the service department picked up. For the volume of customers coming in on Saturdays, the service counter always seems understaffed. Eric and Sean have been great to work with and provide good customer service. But the department as a whole needs better customer service. More
by Old School Impreza
Verified CustomerEmployees Worked With
Sean O'Hara, Eric Schaefer
November 20, 2016
What a great experience! I purchased my Outback for more than 12 years, so was apprehensive at the beginning of the process. Mike Pryor introduced me to Fiz Hidri, which i I purchased my Outback for more than 12 years, so was apprehensive at the beginning of the process. Mike Pryor introduced me to Fiz Hidri, which is the best thing that has happened to me for years! I wasn't sure about leasing or purchasing. Fiz listened carefully and suggested an Impreza. We took it out for a test drive and then sat to discuss my options. Fiz was responsive, interested and in tune with my needs and concerns. He took immeasurable time with me, explaining, teaching, making sure that I was comfortable, that I understood everything and that he and the staff were there to help me. Fiz made the process so comfortable and easy. It can be daunting, but he guided me the entire way and made sure I was at ease and was getting what I wanted. He is a genuinely good man! Joe Coletta took care of the details and was exceedingly pleasant. I am recommending Fiz and your group to everyone I meet. Thank you for your careful assistance and help. I cannnot thank you enough! More
by robinross50
Employees Worked With
Fiz Hidri, Joe Coletta
November 19, 2016
Great Experience Purchasing a New Forester My wife and I have been researching new vehicles for the last couple of months. Subaru City staff responded quickly to our email questions, offered t My wife and I have been researching new vehicles for the last couple of months. Subaru City staff responded quickly to our email questions, offered the best price quote on a new Forester and set up an appointment time in late afternoon to accommodate our schedules. We were introduced to our sales representative Bryan who showed us several vehicles and answered all our questions. Subaru City had the vehicle in stock that we were interested in and we were able to drive it home that night. Staff were approachable and knowledgeable and we felt comfortable from the beginning. Brad and Mary Schlough More
by schloughfam
Employees Worked With
Bryan Spigarelli, Joe Coletta
November 17, 2016
New brakes and tires I brought my 2012 Forester in for new tires. My last oil change indicated the brake fluid was dirty and needed to be replaced. When they looked at m I brought my 2012 Forester in for new tires. My last oil change indicated the brake fluid was dirty and needed to be replaced. When they looked at my brakes, the service people said the pads and rotors were also very worn and needed replacement. I was glad they caught it before the warning light went on. Eric Schaffer was my service adviser. He kept me informed and told me what my options were. I decided to have both rear and front brakes replaced along with the new tires. He gave me discounts and didn't charge me for the alignment. I deeply appreciated Eric's efforts in getting me the best price possible and not charging for the alignment. The day was more expensive than I had originally anticipated, but now my Forester should be ready to face winter. Thank you, Eric and thank you Subaru team. More
by diane.klajbor
Employees Worked With
Eric Schaefer
November 17, 2016
Fast and friendly service I had a 9 am appointment and I got there at 8:45 am and I was out of there at 9:20 am! Great service and friendly service people. They had snacks and I had a 9 am appointment and I got there at 8:45 am and I was out of there at 9:20 am! Great service and friendly service people. They had snacks and beverages in the waiting room! Would recommend! More
by OSBORNEJEFFERY
Employees Worked With
Jason O'Donnell
November 17, 2016
Mediocre Definitely need to get your finance department tweaked. We came in on a Saturday with an appt and had to wait an hour to just pay by check to get our Definitely need to get your finance department tweaked. We came in on a Saturday with an appt and had to wait an hour to just pay by check to get our car. Ridiculous amount of time to have to wait for known cash deal. Also we barely had enough gas in the tank to get back to Fontana! Really? We buy a $25,000 car and you can't fill up the tank? There was a dent in the back of the car that we didn't see until we were leaving..would have been nice to have been brought to our attention by salesman as an honest observation that was known. If this was truly used as a loaner car by your dealership, why wasn't it fixed or why weren't we given the option to have it fixed..and not just promised touch up paint? Overall our salesman was adequate. And no one said I could use a credit card! Had to make a return trip with a cashiers check.. More
by tpkbc1
Employees Worked With
Matthew
November 16, 2016
Painless No haggling, we agreed on a price. Got what we wanted for our trade in. The ultimate buying experience. Everyone was friendly and courteous. Especi No haggling, we agreed on a price. Got what we wanted for our trade in. The ultimate buying experience. Everyone was friendly and courteous. Especially Jim Lemke. More
by THEFRANSONFAMILY
Employees Worked With
Jim Lemke, Bruce Larsen, Joe Coletta
November 16, 2016
Extremely EASY buying experience Ed Wrathall made the buying experience so EASY! He was extremely knowledgeable and he made me feel like I was making the decision to purchase a Subar Ed Wrathall made the buying experience so EASY! He was extremely knowledgeable and he made me feel like I was making the decision to purchase a Subaru, he wasn't trying to sell me a Subaru. In regards to the level of service Ed provided on a scale of 1-10, it was an 11!Thank you once again for making this so easy and stress free. More
by JEREMYBROWN24
Employees Worked With
Ed Wrathall
November 16, 2016
Internet Purchase Nick and Bryan were fantastic. Nick found the car in the color we were looking for and Bryan closed the deal. Both gentlemen were accessible and ans Nick and Bryan were fantastic. Nick found the car in the color we were looking for and Bryan closed the deal. Both gentlemen were accessible and answered all of our questions. Bryan even came in on his day off to set up the paperwork when I passed through Milwaukee about a week before we picked up the vehicle. Subaru City has a great extended warranty program (provided). More
by eklucke
Employees Worked With
Nick and Bryan
November 15, 2016
Easy, Friendly, Professional We came knowing what car we wanted to buy. Jason was easy to work with, he was friendly and very professional. The whole process from walking throug We came knowing what car we wanted to buy. Jason was easy to work with, he was friendly and very professional. The whole process from walking through the door to driving off the lot was a good experience. More
by Scoteric
Employees Worked With
Mike Pryor, Jason Spilka
