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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,083 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,083 reviews
November 14, 2016
Dismissive I had my mileage (45000miles) check up done and was very impressed with everyone I interacted with, however, afterwards my car alignment was way off a I had my mileage (45000miles) check up done and was very impressed with everyone I interacted with, however, afterwards my car alignment was way off and I was treated very abrupt, rude and with dismissive behavior. I was informed that there was "no way" it the dealerships fault, but that I must have "messed up" my alignment within 5 minutes of leaving the dealership. However, I was supposed to be comforted with paying $60 to check my alignment if I thought it was needed. The salesman was rude and dismissive and interrupted every question/concern I had. I felt was very offended and felt like the dealership left to me drive off in an un-safe car and were offended when I was concerned with how my car was driving. It is unfortunate that people can be so rude and try and make people feel incompetent for something that is trusted upon these individuals. This is totally for the desk men and not the workers who were never informed of the issue because the desk men dismissed it immediately. More
by LAUREN.STEMPER
Verified CustomerEmployees Worked With
S O'hara
November 12, 2016
20,000 mile check-up The service writers were very friendly. They answered all questions thoroughly. The complementary ride service--drop-off and pick-up--was quick and The service writers were very friendly. They answered all questions thoroughly. The complementary ride service--drop-off and pick-up--was quick and friendly. Care returned extremely clean. Overall good service. More
by john.eileen.stewart
Employees Worked With
Jason O'Donnell, Mandi Borrego
November 11, 2016
Service was fine, extremely long wait times I had a 5:30 appointment for a 6 month oil change and tire rotation. My service contract had been purchased when I bought the car so there was no c I had a 5:30 appointment for a 6 month oil change and tire rotation. My service contract had been purchased when I bought the car so there was no charge for this. I arrived 10 minutes before my appointment time and was taken care of immediately and then sent to the waiting room. While waiting, numerous people brought their cars in after me and left before me because their service was done. At 7:15 my car was ready. This seems like a ridiculous amount of time for something so simple. I also must mention that at my first 6 month service, the wait time was similar. Because my service is listing as "warranty" with no $$$ to be collected, I can't help but wonder if customers who are paying for their service are taken first. This service contract was not cheap and I probably paid more for it than I will ever use. If I did not have this contract, I would take my service business someplace else. I will say I have no complaints about the service itself and I do love my Subaru. More
by pluedke1107
Employees Worked With
Do not remember
November 11, 2016
Best car buying experience ever This was the best car buying experience I ever had. Ed Wrathall went above and beyond to help me and make it a comfortable and low pressure buying ex This was the best car buying experience I ever had. Ed Wrathall went above and beyond to help me and make it a comfortable and low pressure buying experience. He was very knowledgeable about the vehicle I was looking at. During and after the purchase he went over everything with me thoroughly. I would highly recommend this dealership and Ed for your auto purchase. More
by jsgebert
Employees Worked With
Ed Wrathall
November 11, 2016
Great Job All the reps were very friendly. They told me my wait would be 45 minutes. They didn't charge me for any of my service after waiting an hour and a hal All the reps were very friendly. They told me my wait would be 45 minutes. They didn't charge me for any of my service after waiting an hour and a half. More
by luds25
Employees Worked With
Eric Schaefer
November 11, 2016
Professional and Stressless My wife and I were treated by the salesman, Fiz, in a profession manner. He was patient and thorough and a motivated employee. Nice job! My wife and I were treated by the salesman, Fiz, in a profession manner. He was patient and thorough and a motivated employee. Nice job! More
by bovabarb
Employees Worked With
Fiz Hidri, Bruce Larsen, Joe Coletta
November 10, 2016
2016 Crosstrek Leased a 2016 crosstrek ,worked with Fiz Hidri . What an exceptional sales person! This was our third time dealing with Fiz our second subaru purchas Leased a 2016 crosstrek ,worked with Fiz Hidri . What an exceptional sales person! This was our third time dealing with Fiz our second subaru purchase for ourselves and one with a relative. He has always been very professional and friendly, a great guy to work with. I would highly recommend him for your next auto purchase! More
by RMG913
Employees Worked With
Fiz Hidri
November 10, 2016
Window problem I took my car to Sommer's dealership twice and I still had the problem with my drivers side window going up to s certain point then going back down. T I took my car to Sommer's dealership twice and I still had the problem with my drivers side window going up to s certain point then going back down. There were times I had to leave the car with the window down. During my last trip to Sommers the couldn't find a problem with my window, do I figured they didn't know how to fix it and I started going to schlossman's.they diagnosed my problem right away, ordered parts and when the parts arrived they fixed it and now it works like a new car. I am forever grateful to Eric my service advisor for working his magic and to the folks at Schlossman's for getting this fixed before the snow starts flying. I only give them my highest rating for the excellent treatment my car and I have received. If you are looking for a good dealership, Schlossman's is the one! More
by bkjackson
Employees Worked With
Eric Schaefer
November 09, 2016
Very Happy with Service Department Although it appeared to be a busy day, the check in process went quickly, my questions were answered about the problem I was having and I was given a Although it appeared to be a busy day, the check in process went quickly, my questions were answered about the problem I was having and I was given a free oil change because I am having a problem with oil consumption. More
by SandiW
Employees Worked With
Sean O'Hara
November 09, 2016
trailer hitch installation the check in was fine and I was given a reasonable time expect it to be done. When that time came and went and I finally went to check on when it woul the check in was fine and I was given a reasonable time expect it to be done. When that time came and went and I finally went to check on when it would be done I was enformed that due it being a new model it was taking longer then expected. I have no problem with the explanation. I was very surprise that I had not been informed there would be a lot longer time to it being finished. Over a hour time difference on a 3 hour job I consider significant More
by jhumpal
Employees Worked With
Mandi Borrego
