Schlossmann Subaru City of Milwaukee

Excellent Dealership Dealership exceeded my expectations. This is the second vehicle i have purchased from Schlossmann, and both experiences were great. They will continue Dealership exceeded my expectations. This is the second vehicle i have purchased from Schlossmann, and both experiences were great. They will continue to be my dealership if choice in the future. More

patient....hard working....professional Overall great experience.....Thanks for looking out for us! The people working here seem to do their job with a manner that speaks of quality servi Overall great experience.....Thanks for looking out for us! The people working here seem to do their job with a manner that speaks of quality service for the customer. More

New Car Purchase The sales department was upfront and honest regarding the car. They went over all the packages of the vehicle so that I was well informed of the optio The sales department was upfront and honest regarding the car. They went over all the packages of the vehicle so that I was well informed of the options. More

Very dedicated service They did a servicing on my car two weeks ago and did a fine job. Had to bring it back in two days ago because oil was leaking from a broken cap. They They did a servicing on my car two weeks ago and did a fine job. Had to bring it back in two days ago because oil was leaking from a broken cap. They refilled the oil and spent all day cleaning the engine for me free of charge and provided rides for me to and from the service station. Will come back. Thank you! More

Above and Beyond Ed Wrathall, Shawn Klug, and Robert Grzegorzewski helped us to trade in the 2015 Outback we purchased new back in April of 2015, for another new 2017 Ed Wrathall, Shawn Klug, and Robert Grzegorzewski helped us to trade in the 2015 Outback we purchased new back in April of 2015, for another new 2017 Outback. We were driving a brand new Outback again, but our monthly payments stayed the same! We didn't think it was possible, but they made it happen! On top of that, they demonstrated tremendous patience and understanding when there were issues with the credit bureau due to identity theft we experienced a little over a year ago. Can't say enough good things about this dealership, from the guys mentioned above from Sales and Finance, to Mandi and Eric in Service, and Sasena and Scott in the body shop. Everyone I've dealt with is professional, helpful and friendly and will do whatever they can to make me more than satisfied when I walk out the door. Too bad that isn't contagious! Great job guys!! More

Great Service! Antonio Escarpita was very nice, helpful and made sure I was comfortable with my new lease. I would definitely recommend him and Subaru City to family Antonio Escarpita was very nice, helpful and made sure I was comfortable with my new lease. I would definitely recommend him and Subaru City to family and friends! More

Friendly, courteous, and informative. Large selection of vehicles. Friendly staff. They had the right price for what I was looking for. The 2 hour drive was well worth the service I receiv Large selection of vehicles. Friendly staff. They had the right price for what I was looking for. The 2 hour drive was well worth the service I received. I would definitely recommend this dealership. Very satisfied. More

Awesome experience! It was a great experience, everybody was very nice! They had just the car I was looking for on the lot, no pressure at all. I would recommend them to It was a great experience, everybody was very nice! They had just the car I was looking for on the lot, no pressure at all. I would recommend them to everybody! More

Highly Recommend! I had previously visited another Subaru dealer looking for the vehicle that I purchased through Schlossmann. I was told that the vehicle I was looking I had previously visited another Subaru dealer looking for the vehicle that I purchased through Schlossmann. I was told that the vehicle I was looking for, with the specific features I had build on the website, wouldn't be available until January 2017, if at all. My husband and I left almost immediately and decided to call another dealer (you) to get a "second opinion". I was told, when I called, that there would be no problem getting what I wanted, except that I'd probably have to build it. So, I scheduled a time to come in and discuss the details and ended up signing the paperwork and having my car built. Tony Ransley, the salesman I was working with, was wonderful to work with. He answered all the questions we (my husband and I) had and didn't pressure us into anything. He had two different vehicles ready for us to test-drive and made it very comfortable. I received the call that my vehicle was ready two weeks earlier than anticipated. I made an appointment and made sure my financials were ready and sent over to the dealer. We went in to sign the final paperwork and test-drove my new car. It was everything I could've asked for! I anticipated not being able to take it home until later the next week as my loan was through my bank and they only had a "draft" check. We went over all the warranty options and then Tony asked if I wanted to take the car home! The finance department was comfortable with our bank's check and had us sign the papers right away! Tony took me through all the different features in the car, explained all the manuals and paperwork that came with it and that was it! Both times were were at Schlossmann we finalized our visits by speaking with the sales managers and both were very positive and offered their services if ever needed. I would, and already have, recommend Schlossmann for anyone who is in the market for a new vehicle. I have never had such and easy and pleasant experience! Thank you to everyone we worked with and I will absolutely continue to recommend you and your dealership! More

Service and sales departments need to communicate better This is the third time we have returned to this dealership only to have the wrong vehicle entered into their system for service. It seems like our mis This is the third time we have returned to this dealership only to have the wrong vehicle entered into their system for service. It seems like our mistake may have been to have purchased two new Subaru's ( a 2015 Outback and a 2016 Crosstrek) from the same dealer and their system is not able to separate them as they were purchased using the same customer number. This error may seem petty, however we have mentioned that there has been confusion in the past as to which vehicle was being brought in for service which caused delays in checking in the vehicle. This time was no different. I stopped in to make the appointment and while in front of service writer again mentioned the errors from the previous visits. The service writer only commented that" I have it". No more that 20 minutes after leaving the dealership I received an appointment confirmation email FOR THE WRONG VEHICLE. I sent an email to the salesperson we had used to purchase both cars from, who had asked to be contacted if we had any questions or concerns, to inform him of this situation only not to receive a response. I went to the appointment and of course the system was still showing the wrong vehicle. This also potentially could have caused the same delay as before as the vehicle was being brought in for a Subaru recall that did not include the other vehicle. The service writer, different from the first one, took the vehcle ID number and went to her computer. As soon as she entered it in her system her next comment was " oh this is not the vehicle we have on calendar". I again explained what had happened the last several times and the assurances we had been given that it would not happen again. She did some additional inquiries in computer and her response was that it is being caused because our salesperson used the same customer number for both purchases. It would appear that there should be a simple fix, change one of the customer numbers. I was then told that that is not possible. I asked what could be done. Her response, "I have no idea". Not I will check, sorry this happening, only I have no idea. Pretty poor. So it appears that we will continue to have this problem as Subaru City's service department has No Idea how to fix it. The only reason I gave this 2 stars is that they did get the recall and service done in a timely manor and it is not the fault of the service techs that we have had this inconvenience. More