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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,081 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 12, 2016
Eric Schaefer accommodated my vehicle on short notice Eric performed his responsibility to my service issue in great detail with thorough explanations. His accommodation of my appt. in spite of a full s Eric performed his responsibility to my service issue in great detail with thorough explanations. His accommodation of my appt. in spite of a full schedule was MUCH appreciated. Overall he gets the highest rating from me. More
by diane24y
Verified CustomerEmployees Worked With
Bryan Spigarelli, Eric Schaefer
October 12, 2016
Code Black? had to take my 2 week old 2017 in for problems with the Eyesight system. At first visit of about 2.5 hours I was told they would have to do further di had to take my 2 week old 2017 in for problems with the Eyesight system. At first visit of about 2.5 hours I was told they would have to do further diagnostics and would need the car for a full day. So dropped car off at 9:00 am and was told that the mechanic assigned to work on it would not be in till 11:00. Took courtesy shuttle home. At about 3:00 received a call saying that my car had been damaged slightly when a delivery driver hit it. I know this is not Subaru City's fault and it will be taken care of thru insurance. I was told a repair estimate would be given to me when I picked up my car. My car still was not finished and service rep said he would call back when it was done. 4:00 got call that it was done and asked for courtesy shuttle pickup. I was finally picked up at 6:45pm and driver had to make another pick up before heading to dealership. Had I been told it would take that long I would have made other arrangements. When I checked email later in day saw that they had sent one at 3:20 saying my car was finished. There was no repair estimate waiting for me and no one from service dept. took the time to show me the damage done.. My salesperson, Josh Clemens, saw me and asked how he could help. Fortunately the damage is very minor. I had to call the next day to get the body work estimate. Hopefully they will improve their scheduling so that they are not swamped and can get to each vehicle in a timely fashion. I will give them one more try as this is the place from which I purchased the vehicle but if communication and timing does not improve I will be forced to find another service center. More
by debharmon50
Employees Worked With
Josh Clemens, Eric Schaefer
October 12, 2016
All around best dealership experience ever! Our experience began with salesman Bryan Spigarelli, who was able to assess our vehicle needs in a extremely professional, friendly, non-intrusive man Our experience began with salesman Bryan Spigarelli, who was able to assess our vehicle needs in a extremely professional, friendly, non-intrusive manner, finding us the perfect quality used vehicle at a price we could afford. The finance department went the extra mile and found us financing through a respected financial institution that we could live with. We noticed a minor glitch that the service department took care of quickly, completely, and without cost to our great satisfaction. We had a minor incident that required some body work a month or so later, and the body shop made the repairs, with Sasana and Scott working with us to make sure we got everything taken care of at the best price (we had obtained a number of estimates). The new customer coupon from Mr. Larsen came in extremely handy as well! We are so very happy with all of our experiences with this dealership, and HIGHLY recommend them to anyone seeking a new or used car. Bryan keeps in contact with the great follow-up to make sure our needs continue to be met to our satisfaction. He is by far the most competent, cordial, and caring salesperson we have ever come in contact with. More
by HARLING5
Employees Worked With
Bryan Spigarelli, Sasena and Scott in auto body shop, Bruce Larsen, Joe Coletta
October 11, 2016
Much to long for routine service Brought my Legacy in for an oil change and tire rotation. 6K miles on the vehicle. I made the mistake of waiting. It took nearly 90 minutes to comple Brought my Legacy in for an oil change and tire rotation. 6K miles on the vehicle. I made the mistake of waiting. It took nearly 90 minutes to complete. 90 minutes seems exceedingly slow and at no time did the service advisor stop by to update me. Very disappointing. Nice dealership at which to buy a car. But only service it here if you can leave the car. More
by One J
Employees Worked With
Sean O'Hara
October 11, 2016
Check Engine light keeps coming on! i have had my car in 3 times so far and they cannot seem to fix the problem! Car has killed again in the middle of intersection! Getting afraid to d i have had my car in 3 times so far and they cannot seem to fix the problem! Car has killed again in the middle of intersection! Getting afraid to drive the car because I never know when this will happen again or if someone will rear end me because I can't get the car started. If they cannot fix the problem, I will request a loaner car until the problem is rectified. I am afraid to drive this car in this condition!! More
by LNMGARDENQUEEN
Employees Worked With
Sean o'Hara
October 11, 2016
Fast, friendly and knowledgeable group! This place is amazing. Very friendly and responsive to the customer. I've seen them work in busy times and still they are able to keep the customer pr This place is amazing. Very friendly and responsive to the customer. I've seen them work in busy times and still they are able to keep the customer priority! I highly recommend Great job Shlossmans Subaru City! More
by ROBWEB941
Employees Worked With
Jason O'Donnell
October 11, 2016
Antonio was very patient and answered all my questions. I spent 8 hours finding the right vehicle, road trips getting satisfaction to all my questions and completing the deal. I have no regrets and am very I spent 8 hours finding the right vehicle, road trips getting satisfaction to all my questions and completing the deal. I have no regrets and am very happy with my new Subaru Crosstrek. All employees encountered were very helpful especially Antonio Escarpita More
by LAGLOWINSKI
Employees Worked With
Antonio Escarpita, Robert Grzegorzewski
October 11, 2016
Great job! Service department had the car repaired, washed and ready to go on time! I dealt with Mandi and she is hands down the friendliest and most informative Service department had the car repaired, washed and ready to go on time! I dealt with Mandi and she is hands down the friendliest and most informative service person I have ever dealt with. Thank you service department for a job well done. More
by Lee
Employees Worked With
Mandi Borrego
October 10, 2016
Oil,filter and Lube. Tire rotation and inspection. Sean was very good at the service desk. Got a chance to talk to my salesman, Mike Pender. That is always a pleasure! My service was free due to my Sean was very good at the service desk. Got a chance to talk to my salesman, Mike Pender. That is always a pleasure! My service was free due to my protection/service plan that I chose when I purchased the vehicle. I believe that at the end of the day, I will have saved a lot of money. More
by aljo5578
Employees Worked With
Sean O'Hara, Mike Pender
October 07, 2016
New Car Purchase Pleasant surroundings within the dealership. My husband had spoken with a sales person on an earlier visit, taking a test ride with Bryan Spigarelli. Pleasant surroundings within the dealership. My husband had spoken with a sales person on an earlier visit, taking a test ride with Bryan Spigarelli. While it takes us a while to decide to purchase a car, several months later we both went back and purchased a new Subaru Outback. More
by cubagrams
Employees Worked With
Bryan Spigarelli
