Schlossmann Subaru City of Milwaukee

Service consistently below expectations. Despite having an appointment, I waited 1.5 hbut could not pick up ours before car was seen by a mechanic. Then waited another 1.5 hours before conta Despite having an appointment, I waited 1.5 hbut could not pick up ours before car was seen by a mechanic. Then waited another 1.5 hours before contacted and told a new part needed to be ordered. I was then offered a ride. More

Unnecessary Delays Dissatisfied with the lack of follow up and follow through. The service manager never returned my call. The service rep was rude. First poor experi Dissatisfied with the lack of follow up and follow through. The service manager never returned my call. The service rep was rude. First poor experience there.... More

Friendly and knowledgeable The service department is always friendly. They seem to genuinely care about their customers and jobs. If there's an issue they are able to explain it The service department is always friendly. They seem to genuinely care about their customers and jobs. If there's an issue they are able to explain it well. Service is quick and a car wash is included. Waiting area is comfortable and provides various chairs/tables to accommodate the waiting customers' needs. More

Quick and easy Had to replace a recalled part and was told an hour but was in and out in 30 minutes. Free soda too :) One of the few dealerships I have liked taking Had to replace a recalled part and was told an hour but was in and out in 30 minutes. Free soda too :) One of the few dealerships I have liked taking my car too. More

Straight Shooters We found a vehicle online, made an appointment for the next day and were greeted by no less than 3 staff. Eric answered all our questions and provide We found a vehicle online, made an appointment for the next day and were greeted by no less than 3 staff. Eric answered all our questions and provided clear and timely details on trade and finance options. We rolled out in under two hours all in ... wonderful experience. More

body shop repairs very and excellent and speedy service. not only did they do a great job but they cleaned it making it looking like new. great work. very and excellent and speedy service. not only did they do a great job but they cleaned it making it looking like new. great work. More

Excellent Service Got my car repair done way before the time mentioned. Great job...I drove all the way from 110 miles for this service station. Keep rocking.... Got my car repair done way before the time mentioned. Great job...I drove all the way from 110 miles for this service station. Keep rocking.... More

Great accessory option Purchased accessory parts online for my Impreza. Great savings. The labor cost for installation was true to the estimate. Staff were courteous and inf Purchased accessory parts online for my Impreza. Great savings. The labor cost for installation was true to the estimate. Staff were courteous and informative. Great service! More

fair, professional, met my transportation needs, fun I feel that my new Subaru Crosstrek meets my personal transportation needs. Employees at the dealership listened to what my needs were and were helpf I feel that my new Subaru Crosstrek meets my personal transportation needs. Employees at the dealership listened to what my needs were and were helpful to me in choosing a vehicle. I feel that the transactions were fair and that the other services offered post-purchase helped me decide to purchase a vehicle from this dealership. Thanks! I love my car! More

The tech was helpful and polite Good service. Clearly identified cost. Validated what the car was in for. Service was completed as estimated. When picking up the car staff was polite Good service. Clearly identified cost. Validated what the car was in for. Service was completed as estimated. When picking up the car staff was polite and service was quick. More