Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,081 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,081 reviews
July 27, 2016
Check out the car and oil change This was needed on a short time notice. I was promised the vehicle would be completed at a certain time and they delivered. Again, excellent service. This was needed on a short time notice. I was promised the vehicle would be completed at a certain time and they delivered. Again, excellent service. Even with a car wash. More
by CLIFFJARVIS
Verified CustomerEmployees Worked With
Jason O'Donnell, Mandi Borrego
July 27, 2016
Break Work Eric was a pleasure to work with as always. Easy to schedule the work at a time of my choosing and the work was done in the time frame he estimated. Eric was a pleasure to work with as always. Easy to schedule the work at a time of my choosing and the work was done in the time frame he estimated. The work has always fixed the problem to my satisfaction and it always takes only one visit. More
by JIMROW
Employees Worked With
Eric Schaefer
July 26, 2016
Best car experience ever! From the moment I walked onto the lot and met Shawn, he was very helpful and honest about the quality of my Subaru Outback! You could see how passio From the moment I walked onto the lot and met Shawn, he was very helpful and honest about the quality of my Subaru Outback! You could see how passionate he was for Subaru vehicles. He took the time to introduce me to people from every department. I can not believe that I haven't purchased a Subaru sooner! More
by Carlotta Huyett
Employees Worked With
Shawn Klug
July 26, 2016
Service to Travel for. Servicing my Subaru at Schlossmann Subaru City of Milwaukee is a 100 mile round trip for me. When I setup my last service appointment I spoke with Ma Servicing my Subaru at Schlossmann Subaru City of Milwaukee is a 100 mile round trip for me. When I setup my last service appointment I spoke with Mandi on the phone. She mentioned that this service could take up to four hours. She also mentioned that they have a shuttle service for customers. I asked if they would shuttle me to a shopping mall as a four hour wait in a customer lounge isn't something to look forward to. Yes, it is one of the nicest customer lounges I've been in, but still how many cookies and cups of coffee can one eat? When my wife and I brought my Subaru in for service, Mandi wasn't available, but Eric was just as nice and accommodating. We just had time to grab a quick cup of coffee and a cookie before the driver for the shuttle informed us that our ride was ready. He delivered us right to the door of the mall and we shopped until we received a call two and a half hours later from Eric that I car was ready. We made arrangements to be pickup by the shuttle and returned to the dealership. Both shuttle drivers were polite and courteous. This was an exceptional service experience. More
by Bill A
Employees Worked With
Eric Schaefer, Mandi Borrego
July 26, 2016
Always Top Service Provided!!! Always enjoy bring by vehicles to get serviced! They keep them running in tip top shape! Thank you Jason, Mandi and Eric for always making me feel wel Always enjoy bring by vehicles to get serviced! They keep them running in tip top shape! Thank you Jason, Mandi and Eric for always making me feel welcomed!!! More
by ornellasfamily808
Employees Worked With
Eric Schaefer, Jason O'Donnell, Mandi Borrego
July 24, 2016
Ed Wrathall is just tremendous and follows through! Bought a used vehicle from here,..Ed Wrathall was the salesman...what a great guy! Very knowledgeable about the products he sells and is a true pro Bought a used vehicle from here,..Ed Wrathall was the salesman...what a great guy! Very knowledgeable about the products he sells and is a true professional. He also performed great post-delivery follow-up and provided us with great assistance with the service department! He is to be commended for his efforts and deserves his great reputation. We will be back to buy our next vehicle from Ed! More
by johnrow
Employees Worked With
Ed Wrathall
July 24, 2016
Great service as usual! I am always more than pleased with the level of customer service I receive whenever, whatever I need! I keep coming back for a reason, I can easily go I am always more than pleased with the level of customer service I receive whenever, whatever I need! I keep coming back for a reason, I can easily go elsewhere, but I'm treated more than fair. More
by Mich
Employees Worked With
Eric Schaefer, Jason O'Donnell, Eric Meeker, Bruce Larsen, Mandi Borrego
July 22, 2016
Very nice service rep! This visit was very nice, especially due to Jason, the service rep...different than some previous visits. Jason also helped me xxxxx the best plan for This visit was very nice, especially due to Jason, the service rep...different than some previous visits. Jason also helped me xxxxx the best plan for my husband's car. Thank you. More
by SUSANGOELZ
Employees Worked With
Jason O'Donnell
July 22, 2016
Service good, car wash needs work I have been pleased with the service I've received at Subaru City. The people are courteous and friendly. I especially appreciate the body shop person I have been pleased with the service I've received at Subaru City. The people are courteous and friendly. I especially appreciate the body shop personnel for buffing out some surface scratches caused by a tree branch. However, my car wash experience has been disappointing. The last two times my car has been washed (including July 20), the driver's seat is about as far back as it can go and the air conditioning has been set to "Lo." You may want to train your car wash personnel to return the driver's seat to something close to where the owner had it and to return any temperature controls, radio stations, fans, etc. to their original settings. Thank you. More
by JAMESGANG1975
Employees Worked With
Mario Mendoza
July 21, 2016
Excellent Customer Service So for years I have been coming to Subaru City since I bought my car from them! To be honest, I have not seen customer service like I have from Subar So for years I have been coming to Subaru City since I bought my car from them! To be honest, I have not seen customer service like I have from Subaru City as well as Subaru Corporate. They do everything and anything to help. Very glad to see this type of service as now a days you do not get that anywhere. I am a very proud Subaru Owner and to know that I have a support system in the service department. My experience with Eric Schaeffer and the rest of the staff is outstanding. Eric though has been my advisor for years and I'm glad to see him every time I come in. Great Job Eric and to everyone on the team. You should be proud. Amit More
by AMITKSALVI
Employees Worked With
Eric Schaefer
