Schlossmann Subaru City of Milwaukee

Felt like a criminal under investigation for a crime. I've owned my 2012 Subaru Impreza for about 3.5 years. During this time, I took it in to Schlossman's Subaru in 2013 and asked them to check on my oil I've owned my 2012 Subaru Impreza for about 3.5 years. During this time, I took it in to Schlossman's Subaru in 2013 and asked them to check on my oil level warning light illuminating approximately 1,000 miles after an oil change. They said there was no problem and the oil consumption was normal. I've been adding a quart of oil every 2,000 miles ever since. I had also returned the vehicle to Schlossman's for a air bag seat sensor recall in 2015. I experienced the same problem described in the air bag recall AFTER the repair and returned it for re-evaluation. They insisted that the recall work had been performed did not want to talk to me. I've been receiving reminder postcards from Subaru that my recall was still outstanding. Fast forward to this week. I received a notification of a class action lawsuit regarding the excessive oil consumption and scheduled an oil consumption test at Schlossman's. When I brought the car in, the Service Writer gave me the third degree as to why was I brining the car in?, have I been adding oil?, is the oil level warning light on?, etc., like I was making this stuff up. She also told me that there was an outstanding recall on the car and asked if I wanted it taken care of at the same time! I told her that Schlossman's had done the recall work, that I had another issue after the recall, and that I was told it's impossible and that according to their records, the recall service had been performed. She said, "Who told you that?" I said, "YOU did." When I picked the car up she asked me who was doing my oil changes? I told her a couple of Quick Lube establishment near my house. She scolded me for allowing the vehicle "to go 2,000 miles beyond the oil change interval noted on the sticker." I told her the service interval on the Subaru was 7,500 miles and that the Quick Lube had a 3,000 mile interval on the sticker. I was actually 2,5000 mile EARLY. Once the oil consumption test shows that I need a new engine, and I have Schlossman's replace it, I will never return. More

Extremely Satisfied I'm on my 12th Subaru. Love the Brand and Customer Service before and after the purchase. Subaru City is a fantastic dealership, top in class. I woul I'm on my 12th Subaru. Love the Brand and Customer Service before and after the purchase. Subaru City is a fantastic dealership, top in class. I would definitely recommend this dealership. Although they have many salesman, I've always worked with Eric Meeker. He provides Top Notch Customer Service!!!!! More

Great experience , My salesman Eric Thill was very knowledgeable and made my car leasing experience a pleasure. Thank you Eric ! With sales people like you Subaru Cit , My salesman Eric Thill was very knowledgeable and made my car leasing experience a pleasure. Thank you Eric ! With sales people like you Subaru City will keep me as a customer. More

Working with Jeremy Stilb I have known Jeremy for about 15 years and he has always been amazing. I tracked him down at Schlossmann's and even though it was a 30 minute drive fr I have known Jeremy for about 15 years and he has always been amazing. I tracked him down at Schlossmann's and even though it was a 30 minute drive from home, I had to buy my mom's car from him. As usual, he made the entire process seamless and a fabulous experience. It was not an easy sale, as my mom and I were buying the car together, but she lives in Kentucky and since she will be driving the car, it took a while to determine how to title the car. To make it more confusing, she was trading in her 14 year old Trail Blazer (that Jeremy had sold her 12 years ago), and was licensed in Kentucky. Regardless of the issues and challenges, my mom was able to drive her brand new Forester out of the dealership, to my house, and then, the next day, to her home. Jeremy took close to 2 hours to explain the car and it's features to my mom. She is 73 and is normally terrified of technology and is convinced that she would never understand it. However, Jeremy explained it everything so well that I think she had to call him 2x with questions. (FYI, Jeremy, gave my mom and me his cell # in case she had questions) I think that Jeremy wished that he had his camera to record my mom's reaction to all the 'gadgets' on her new car. She was like a 16 year-old driving off in her brand new car. Almost a month later, she can not stop giggling or bragging about her new car. Thank you Jeremy. You worked with me for almost a month and saved the car that mom had picked out! Tori will need a car in about 4 years, when she is 16, and you know I will be back! She will only be given a Subaru for safety reasons, and it must be bright/turquoise blue, probably need to work with the body shop on that Also, I don't want to forget to mention Sam in Finance. She was also a pleasure to deal with, She has fabulous sense of humor and makes it almost fun to sign your name 3,675 times. Seriously though, she explains everything and is very good at it. She also allows you to make the decision and does not pressure. Over all, I had an amazing experience at the dealership. As a side note, when I pulled into the parking lot, I parked in the wrong place, I was in the Mitsu...sales department. But, the most amazing young woman approached me and asked if she could help. I told her that I was meeting Jeremy. She graciously walked us over to Jeremy's desk but made sure to stop on the way to offer coffee, tea, coke, cookies, etc. And while we were satisfying our thirst, she went on to find Jeremy. And from there, it was a done deal! Thank you Jeremy, Sam and all the rest of the team to put my mom over the moon with her beautiful new Forester, I only have to worry about her driving now, not that the car will break down. Thank you for your patience and holding her dream car until she finally arrived in Wisconsin. More

I checked in for a 12,000 mile service check up. My Outback is a year old in May. From the time of purchase to my recent service appointment I couldn't be more satisfied with Subaru City sales person My Outback is a year old in May. From the time of purchase to my recent service appointment I couldn't be more satisfied with Subaru City sales personnel and maintenance personnel. I feel like "family " each time I go to Subaru City! I would definitely recommend buying your car at this dealership - you can't go wrong! More

Air Conditioner not working. I was so disappointed when I needed to use my air conditioner on my Sub Forester, it didn't work. My husband has a disability and gets livid when thi I was so disappointed when I needed to use my air conditioner on my Sub Forester, it didn't work. My husband has a disability and gets livid when things don't work to his standards. `We went to Subaru City for help. Mandi Vonckx was very helpful, explaining to us a part was broken. Since we needed a car to drive until our car would be fixed, she arranged to have a car that we could use until ours is fixed. It also accommodated my husbands wheelchair, which was a real relief, he could also get in and out without any problems. We have our Subaru back, thank you. We really love it. In fact I have recommended to others in our Senior residence to buy a Subaru I know of one couple that did. Two years ago a car hit us, we lived! Mary Ann Sherman More

Fantastic service as usual! Very professional, and car was returned cleaner than when I brought it in! Would highly recommend dealership to anyone. I will be coming back for futu Very professional, and car was returned cleaner than when I brought it in! Would highly recommend dealership to anyone. I will be coming back for future service. More

Great impression so far. I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been g I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been great. I had a not so great experience with a different Subaru dealer about a year ago and this experience was so pleasant in comparison. I would definitely recommend Subaru City to anyone wanting to get into a new Subaru. More

fast, quick tire repair Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see th Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see the rest of the game! Nice fast friendly service. More