Schlossmann Subaru City of Milwaukee

Lack of Attention to Detail I recently had my car into the dealership for standard maintenance (oil change, etc.) and for them to check on the recall item on my vehicle. I dropp I recently had my car into the dealership for standard maintenance (oil change, etc.) and for them to check on the recall item on my vehicle. I dropped it off in the morning prior to work and planned to pick it up after work the same day. I received a call in the early afternoon letting me know that it was already to go and there weren't any issues. When I got to the dealership after work and I got into the car there was a audible vibration coming from the passenger side of the dash (not there previously) so I drove right back into the garage. One of the service advisors came out (not sure if it was the same one who had handle my vehicle) and he also heard the noise. At some point someone asked when the last time I had it in for service was (they had it the whole day). They ended up taking the car back to figure out what the noise was; 45 minutes later they said it was a leaf in the blower motor. Not a major issue in itself, but the fact that they didn't notice that at any point during the day is a little bothersome and then I had to extend my day even longer waiting for them to fix it. The second issue, which has now happened 4 out of the 5 times my vehicle has been in for an oil change, is that they never reset the counter properly for my next maintenance schedule. The sticker on the window was for half of the normal miles for full synthetic oil and the system maintenance computer was set even lower than that. On the paperwork of the visit it clearly states 7500 mile synthetic oil change. If this was a one time occurrence it wouldn't be that big of a deal but it is every time (but 1) that I have gone in that it has happened. I have had other issues in the past as well, but this review is already getting long. It boils down to the fact that the majority of the visits I have had to the service department have left me with a bad taste in my mouth. I don't trust that they are going to get the job done properly. Unfortunately for me, I have the maintenance plan through Subaru and am forced to use this dealership if I don't want to drive 50 miles for my service. More

Thanks for such good customer care and interest. From the moment I walked into the show room I felt genuinely welcomed. Everyone was attentive and seemed willing to help. My sales consultant ( Jason From the moment I walked into the show room I felt genuinely welcomed. Everyone was attentive and seemed willing to help. My sales consultant ( Jason Spilka ) was excellent. He was attentive to my needs and was enthusiastic about helping me without any pressure. Simply said, he did his job very well. Follow-up calls were sincere, and shared information about the vehicle that I eventually purchased was helpful to me. I appreciate a dealership that operates in this manner. John Hay More

Good Buying Experience My husband and I were very pleased with our buying experience with Antonio. He did everything he could to make sure we were not only happy with the O My husband and I were very pleased with our buying experience with Antonio. He did everything he could to make sure we were not only happy with the Outback, but that it was exactly the vehicle we were looking for. We did not feel pressured at any point to purchase the car. In fact, it was quite the opposite. Antonio was very patient with us and answered all of our questions. My husband and I will recommend Antonio to anyone we know looking for a Subaru. We will definitely come and see Antonio for a future purchase. Thank you Antonio for all your hard work and dedication in helping me get the car I've always wanted. I would also like to thank Adam Swernoff for his assistance. Suzie Rasch More

Unbelievable is what you will discover here. I waited to review this place because I couldn't believe it. So comfortable, clean, safe feeling not pushy or like you is what you will discover here. I waited to review this place because I couldn't believe it. So comfortable, clean, safe feeling not pushy or like you're going to get ripped off, which I have never felt at a dealer. Please go to this place for a car and be treated like you would treat someone. More

Good Experience Appointment was very easy to make. I don't put on very many miles with my Forester, so I asked what maintenence service is recommended - all my record Appointment was very easy to make. I don't put on very many miles with my Forester, so I asked what maintenence service is recommended - all my records were easily accesable - just an oil change and 23-point inspection needed. I was out in a little over an hour. More

Good Service, good time, good place Eric always takes good care of me and my car. It is a comfortable friendly atmosphere to relax in while waiting for your car. Including the showroom Eric always takes good care of me and my car. It is a comfortable friendly atmosphere to relax in while waiting for your car. Including the showroom, which is a good place to dream.... More

Great experience very helpful staff The sales staff were wonderful and not pushy. They took their time and made sure I felt comfortable with my decision. Fiz was my sales person and he w The sales staff were wonderful and not pushy. They took their time and made sure I felt comfortable with my decision. Fiz was my sales person and he was great. I went to other Subaru dealers who were not as helpful. I would recommend this dealership. More

Shopping at Subaru City Subaru Forester was recommended by friends. I am very satisfied with how I was treated at Subaru City. All my questions were answered and I am looki Subaru Forester was recommended by friends. I am very satisfied with how I was treated at Subaru City. All my questions were answered and I am looking forward to my future visits for service. More

Satisfaction Everything was professional, people are very friendly, provides good quality work & repairs were completed quickly with good workmanship. I feel very Everything was professional, people are very friendly, provides good quality work & repairs were completed quickly with good workmanship. I feel very comfortable dealing with all personnel at the dealership. More

knowledgeable helpful staff they were very helpful, informative and courteous. They made making the purchase easy and I felt comfortable with everyone that I dealt with. thanks they were very helpful, informative and courteous. They made making the purchase easy and I felt comfortable with everyone that I dealt with. thanks for everything. More