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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,099 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 23, 2016
Great impression so far. I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been g I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been great. I had a not so great experience with a different Subaru dealer about a year ago and this experience was so pleasant in comparison. I would definitely recommend Subaru City to anyone wanting to get into a new Subaru. More
by Wendy Z.
Verified CustomerEmployees Worked With
Liz -- intial contact from internet inquiry, Ed Wrathall, Will Matos
May 23, 2016
2 1/2 hrs for a 1 hour estimate of work plus poor training a My second visit for a repair to the GPS system on my Outback. On my initial visit to correct the issue ( 4 weeks earlier), I was told they need to ord My second visit for a repair to the GPS system on my Outback. On my initial visit to correct the issue ( 4 weeks earlier), I was told they need to order a software pack and would contact me when it arrived. After 28 days I called them to get an update. After checking the person informed me it just arrived on the truck today (!?). I then scheduled an appointment and was told it would only take an hour. When I arrived the person thanked me for coming in for the emergency brake repair (!?) that was part of a recall (!?). I told him I didn't know what he was referring to about a recall but please fix that problem along with my GPS problem. He then told me it would be ready in an hour. After 90 minutes I checked to see what was the delay. He couldn't find my paperwork, when in to the shop and the reported that it would be done in 30 minutes and sorry for the delay. Finally, 2 3/4 hours later it was complete ( no car wash done because of the delay). When I started the car, it seemed to have a little trouble turning over. I didn't think much about it. Drove home and didn't use the car until the next morning. Went to start the car and it acted like the battery was dead!!!! I plugged in my battery charger, and started immediately. Let it run for 30 minutes and it has been fine since. Lastly, Sean, the service desk person seemed to be have a great deal of problems working your new iPad style system. More
by fscottfrey56
Employees Worked With
Sean
May 23, 2016
fast, quick tire repair Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see th Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see the rest of the game! Nice fast friendly service. More
by JKOLO1
Employees Worked With
not sure in a hurry
May 21, 2016
My First Subaru I came to Subaru City because of its long standing experience with this brand. I was happy to find the car I was looking for. My only wish is that the I came to Subaru City because of its long standing experience with this brand. I was happy to find the car I was looking for. My only wish is that the price was a little lower. However you get what you pay for and I hope to have this car for a long, long time. More
by firemedic53142
Employees Worked With
Shawn Klug
May 21, 2016
Always pleased Have always been pleased with service at Subaru City since buying my 2015 Outback. Nice to be able to make appointments online. They have always been Have always been pleased with service at Subaru City since buying my 2015 Outback. Nice to be able to make appointments online. They have always been ready for me. Checking is efficient and service advisors extremely courteous and knowledgeable. More
by BJBERLAN
Employees Worked With
Jason O'Donnell
May 20, 2016
My experience was great everytime I visit. I thank all the staff for their kindness and hospitality during my visit. It was a pleasant experience I had compare to other car dealerships in Milwa I thank all the staff for their kindness and hospitality during my visit. It was a pleasant experience I had compare to other car dealerships in Milwaukee. More
by radney.l.r
Employees Worked With
Sara, friendly, and very explanitory about materials. Joe also was great who explain anything I did not understand., Joe Coletta
May 19, 2016
One Year Old I've had my car a year now. All staff at dealership are just as friendly as the first day I walked in on the lot. Service was done within the estimat I've had my car a year now. All staff at dealership are just as friendly as the first day I walked in on the lot. Service was done within the estimated time frame. More
by satifiedcustomer
Employees Worked With
Mario
May 19, 2016
Great Service The Service Team members are very professional and also very friendly. I was in and out in 30 minutes. The Team does a great job. The Service Team members are very professional and also very friendly. I was in and out in 30 minutes. The Team does a great job. More
by DEWS50
Employees Worked With
Mandi Borrego
May 19, 2016
Painless! Mandi was great! She explained everything, including being accurate on the amount of time that would be needed for my servicing. I would want to dea Mandi was great! She explained everything, including being accurate on the amount of time that would be needed for my servicing. I would want to deal with her for all my future servicing! Ed Wrathall, who I purchased my Subaru from, came to touch bases while I was waiting. More
by JSHORTS
Employees Worked With
Ed Wrathall, Mandi Borrego
May 19, 2016
Jasmine oliver offered great customer service online Jasmine oliver helped me with all my questions via email. She was very helpfull. Answered very fast to my emails. Even set up a time to go see a vehic Jasmine oliver helped me with all my questions via email. She was very helpfull. Answered very fast to my emails. Even set up a time to go see a vehicle. Very professional person. Thanks Jasmine. More
by Nayalie
Employees Worked With
Jasmine Oliver
