Schlossmann Subaru City of Milwaukee

Outstanding experience Very knowledgeable salesperson. Easy experience....Fiz knew Ali the answers to our questions and we were not there all day...very quick (which was ex Very knowledgeable salesperson. Easy experience....Fiz knew Ali the answers to our questions and we were not there all day...very quick (which was exactly what we wanted) great follow through as well...we ordered the car we want and he communicated perfectly regarding the status and gave updates as they were available. Would absolutely recommend both Fiz and the dealership to friends More

Recall Took my 2016 Outback in for a minor recall on a Saturday morning. In and out in less than one-hour and the car was cleaner than when I brought it in. Took my 2016 Outback in for a minor recall on a Saturday morning. In and out in less than one-hour and the car was cleaner than when I brought it in. Subaru City always strives to exceed expectations. Mandy and the techs always do a great job. I have owned four Subaru's and will be getting my 5th this summer from Subaru City in part because I know I am going to get great service. More

Personnel was very professional and courteous. Service was very swift and service personnel was very polite and knowledgeable of my automotive problem. I was treated very much as if I was part of Service was very swift and service personnel was very polite and knowledgeable of my automotive problem. I was treated very much as if I was part of a very special family. More

Frustrating Experience Went to look at a used car--price was right, test drive went fine, wanted to sleep on it before making a decision. Was told the car was "going to auct Went to look at a used car--price was right, test drive went fine, wanted to sleep on it before making a decision. Was told the car was "going to auction the next morning, but we'd be willing to work with you." Long story short, I was all set to make an offer on the car, pending one more test drive, but by the next morning, the price of the car had gone up $200! Can't imagine what could have happened in just 12 short hours. It wouldn't have been a big deal, except for the fact that almost 2 weeks later, the exact car is still listed for sale, and it's now another $100 higher. Just not a fan of being outright lied to--definitely not looking out for the customer here. Will not be returning for another look at anything at this dealership. More

Very little hassle and great customer service. I knew what I wanted going into the sales process which made it very easy, but I pleasantly surprised with the customer service that is practiced and I knew what I wanted going into the sales process which made it very easy, but I pleasantly surprised with the customer service that is practiced and it was appreciated. This is a typical dealership, so although they are accommodating be prepared to haggle for a good price, features, and extras; it pays to do your homework ahead of time. Also, beware of the added extras at the end! My only qualm, which for me didn't make a huge difference but did stop them from earning a 5 star rating was the finance department. The dealer offered rate was 2.99 APR, and I was waiting for an inbound delivery. I was told at the te that they "may" be able to offer me a better rate, but did not give me a number or follow up with me. I pursued a loan with a bank and cut a check for the delivery date. The financing department then offered me a lower rate-- I didn't like the "surprise" rate at the end of the sales process and they seemed a bit (just a bit) perturbed that I didn't choose their financing. Overall, I would definitely do business with them again. More

Review of status. The service was great. We had very good luck so far. We had light's replaced after we asked. Ed and Eric both helped us greatly. The service was great. We had very good luck so far. We had light's replaced after we asked. Ed and Eric both helped us greatly. More

Great experience! Went in for a software update. I use a walker and someone was ready and opened every door for me. Treated me with respect. Nice waiting room with plen Went in for a software update. I use a walker and someone was ready and opened every door for me. Treated me with respect. Nice waiting room with plenty of free refreshments! Service hours are perfect for everyone no matter what your needs are. More

Great experience Working with Fiz changed my opinion of car salesmen. The apprehension I initially had was from prior visits to other dealers. Fiz's was very professio Working with Fiz changed my opinion of car salesmen. The apprehension I initially had was from prior visits to other dealers. Fiz's was very professional and easy to deal with. The time he took with us after the sale left us very satisfied. Thanks for the great experience Ken and Jane Edwards More

Service Center People there are great and love the cookies. Always friendly and efficient. It took less time than planned and the free car wash is awesome. People there are great and love the cookies. Always friendly and efficient. It took less time than planned and the free car wash is awesome. More

Great Customer Service I've never had any bad service from Subaru City. This time I had an oil change, and picked up some touch up paint, and a cap missing off my windshield I've never had any bad service from Subaru City. This time I had an oil change, and picked up some touch up paint, and a cap missing off my windshield wiper in the parts Dept. My service advisor Mario Mendoza was so helpful. He even took my wiper part and snapped it in place for me. More