Schlossmann Subaru City of Milwaukee

The car buying experience at Subaru was TERRIBLE. I felt like I was constantly being given the run around-my salesman would call and tell me one thing and call my boyfriend and say another. I was never giv like I was constantly being given the run around-my salesman would call and tell me one thing and call my boyfriend and say another. I was never given a straight answer until I demanded to speak to the manager. After that my salesman had a bad attitude towards me. It took over three weeks to receive my car. The finance person wouldn't tell me what my rate would be and if I would have not seen it, I don't think he would ever have told me. I was extremely disappointed in the process and would NEVER buy a car again from this dealer. After having my car for a week or so I got a call from the dealer saying that they had my plates...but I had plates on my car so I was confused. I was given the wrong plates...thank goodness I did not get pulled over. I wish I would have taken my business elsewhere. More

If I had to describe Subaru City service, I'd use a short phrase: Incompetent with a lack of customer service. I've have multiple visits with this service department for my 2 Subarus. My wife and I have o phrase: Incompetent with a lack of customer service. I've have multiple visits with this service department for my 2 Subarus. My wife and I have owned 6 Subarus in our lives: A 1980 hatch back, 2002 WRX, 2003 Forrester, 2005 Forrester, 2007 Legacy, 2010 WRX. My wife had a Forrester that needed scheduled maintenance. While we think Sommer's Subaru is far superior on knowledge and customer service, we live on the South side of Milwaukee, so Subaru City is much more convenient. How difficult can routine maintenance be? Well, when doing the radiator flush, the technician either didn't properly bleed the air out of the radiator or didn't properly fill it. It overheated (who knows how long my wife drove with it overheating). We took it back and they apologized. I asked how we can be sure that no damage was done, they didn't have an answer. Within weeks, the forrester started to burn and leak oil. We felt like we could do nothing about it; If we bring it back and complain, they could deny it, and we were worried about the car's resale value if there was this note on its record. In a few months, we sold the car because we could no longer trust it. We didn't feel we could buy another Subaru because of the lack of a good service department nearby. When I leased my WRX (from Sommer's), I purchased the Subaru maintenance plan, which effectively pre-pays for the scheduled maintenance. I've had this car in to Subaru City 2 other times for service on the maintenance plan, so it should be in the computer (not to mention it is a Subaru program). I brought the WRX in for a standard 15000 mile service to Subaru City. When scheduling the appointment, I told the person about the program. When dropping off the car (overnight drop off), I wrote on the slip that it was under the program. When I picked up the car, the cashier knew nothing about the program and service was closed. Even though I had the plan paperwork, she made me pay and said she was working the next morning and she'd take care of it, and have them call me and reverse the charge. I didn't receive a call so I called the next afternoon. Service was again closed. If I don't hear from them Monday, I will dispute the charge. Long story short... I already don't buy vehicles from Subaru City due to their service department. Now I feel I have to drive 20 miles out of my way for even the simplest service. This will be the last Subaru that I own or lease. It's not worth the bother. More

I have had so few good experiences at car dealerships and these two sales consultants helped to make this experience one of the best I have ever had. I did not feel any pressure to buy that I have experienc these two sales consultants helped to make this experience one of the best I have ever had. I did not feel any pressure to buy that I have experienced before. I looked at a one owner trade-in with no hassle from any of the sales consultants. After a while Ed and I talked and he worked up some numbers that were in the range we were looking for. I decided to compare it to a new 2011 with basic accessories to see what the difference in cost would be, there was no pressure if the sale went to the new car department. We had a internet quote from Michael and there was no attempt to change that quote. It turned out to be roughly a $1500 difference so we bought it even though it was actually a 2012 model. As for the trust of a posted review, I would trust a posted review but would wonder what the un-posted ones might have said. More

I felt that I was treated fairly and that the dealership is upfront and honest...besides, I purchased a great vehicle. I will definitely be back! is upfront and honest...besides, I purchased a great vehicle. I will definitely be back! More