Schlossmann Subaru City of Milwaukee

A GREAT car buying experience The entire process of buying our 2018 Subaru Outback from Schlossman Subaru City was wonderful! The Lifetime Powertrain Warranty guided us to Schloss The entire process of buying our 2018 Subaru Outback from Schlossman Subaru City was wonderful! The Lifetime Powertrain Warranty guided us to Schlossman’s initially. Right from the start working with Cat ,the internet specialist, to meeting Jeff at the dealership and going from there was flawless! Everyone was extremely welcoming and friendly and made us feel comfortable right away!! Buying a car is not my favorite thing at all and I was truly not looking forward to the task, but the experience at Schlossman was a wonderful surprise and experience!! Jeff was great and super knowledgeable about Subaru! Quite an enthusiast himself, which we found very affirming in our decision to purchase an Outback. Jeff found us exactly what we wanted and he couldn’t have been more friendly during the whole process! We felt like we really got to know him and vice versa. When it came to financing, we had a budget to work with and stick to and Adam was great in working with us to get the car we really wanted ! We truly felt like he was on our side and was doing everything he could. Not the typical endless back and forth we have been through with other dealers! To finalize things, Sam was great as well! Putting the final touches on our purchase was thorough and well explained. Sam, also, really helped us get the most out of our budget! We appreciate everyone we worked with at Schlossman so much and we can’t thank them enough! We will continue to recommend them to family and friends and we look forward to seeing them for our free car washes and scheduled service!! Thank you!!! More

Top Notch Internet Sales Team I was looking for the best price for the Crosstrek and they delivered along with excellent service and product with the Lifetime warranty. Liz was su I was looking for the best price for the Crosstrek and they delivered along with excellent service and product with the Lifetime warranty. Liz was superb as she contacted me immediately with my request. She went out of her way to communicate with me of my needs and she delivered. I had several requests out to other dealerships within a 75 mile radius and Liz connected me with a potential car. Once the ideal car was found that I was looking for, Ed did a great job in finalizing the purchase along with Kinkade and Robert. If I need another car, I will be visiting Schlossmann Subaru again! You guys are a great team and you provided excellent service and product. Thank you! More

Fantastic customer service...and it starts with their GM I have to say I have worked with many different brands of cars, mostly used, and many dealers. I have an Acura myself and love their service. Always I have to say I have worked with many different brands of cars, mostly used, and many dealers. I have an Acura myself and love their service. Always have. My fiancee and I came to this dealer to get her daughter a used 2014 Certified Subaru Impreza. We found a great deal and got it here. Not only was their sales team professional and responsive, but I have to say I was even more impressed with the service. It starts with their fantastic GM Bruce Larsen. We found out there was some issues with the car that presented themselves after we had the car. There were 3 issues that were apparent that we found. Instead of placing the issues back in our lap, Bruce stood behind his team and his dealership. We were obviously upset that these issues had not been caught in the certified inspections. Bruce was not going to allow us to be an upset customer left out on our own. Bruce not only took direct responsibility for the issues, he deferred any possible pointing to his team. He is a class act and stands behind the product and service. I can say he is exactly what you want out of a dealership. We live and hour drive away one way. He even came and picked up the car and returned it to take care of a service issue. It blew me away, mainly because most other dealers would never go to the lengths he and his team did. Other dealers would push it back on us. Great, great job Bruce, and utmost respect for you and your team. I would recommend this dealership specifically, even if it wasn't Subaru, because of Bruce. Thanks again Bruce. You set the bar for how buyers like us want to be treated and the experience having a car. Matthew More

A New Standard We took delivery of our vehicle a few weeks ago and had not yet written this much deserved review. After an almost 5 year relationship, this is the 3 We took delivery of our vehicle a few weeks ago and had not yet written this much deserved review. After an almost 5 year relationship, this is the 3rd vehicle we have purchased from Schlossmann Subaru City. Beyond outstanding customer service during the purchasing process, much more keeps us connected to their establishment. In great part, it is the people whose consistency beyond the sale has sealed our loyalty. The experience of owning a vehicle is completely determined by the daily reliability and performance it offers its owner. From sale and finance to the service department; it is an outstanding team that accommodates and supports consistently. Many dealerships can make it feel special on the day of the sale but very few can sustain that level throughout the service life of the vehicle. Thanks to Antonio Escarpita and Martha Alaniz for all of the time and assistance they provided during this purchase. A special thank you to Adam Swernoff for being and remaining directly involved with our family since our first meeting back in 2014. To Mandy Borrego, Mario Mendoza, Eric Schaefer and Sean O'Hara in the service department for helping us to keep our vehicles in optimum shape. Schlossman's constant "A" game is a new standard in vehicle ownership. More

Great customer service We have all of our vehicles serviced at Subaru City of Milwaukee. They are always friendly, fast and stand behind work. I highly recommend for everyth We have all of our vehicles serviced at Subaru City of Milwaukee. They are always friendly, fast and stand behind work. I highly recommend for everything from tires to major service. More

My experience at Subaru City My personality is such that I enter any dealership with caution. This is how I entered Subaru City in January of 2018. My son and I were met with an My personality is such that I enter any dealership with caution. This is how I entered Subaru City in January of 2018. My son and I were met with an easy-going, personable salesperson. I was very straightforward telling him that I was not going to be pushed or coerced into anything. I told him what my priorities were. It was clear that throughout our working experience he never forgot these things that I stated when we met. I was respected as were my priorities. My questions were answered and if they couldn't be immediate, they were later, after an answer was found, in a phone call. I was treated with patience and "space" to think and make decisions. I'm very appreciative of these characteristics. I can't know if all the sales people at Subaru City have these characteristics, but the person I worked with did. In the end, this was a positive experience for me. In the future, I certainly hope the dealership will meet my expectations, as well as the employee, did. More

Awesome experience. I am very pleased with the time my salesman spend with me and all the information that was given to me and my new car. I am very pleased with the time my salesman spend with me and all the information that was given to me and my new car. More

Periodic maintenance Great job -- really appreciated the clean car! Mandi was helpful and also got the scratch on my door evaluated for me! Everyone is also very pleasant Great job -- really appreciated the clean car! Mandi was helpful and also got the scratch on my door evaluated for me! Everyone is also very pleasant More

Satisfied Customer I get good service within a reasonable waiting time so I continue to come back to this dealership. An added plus is they wash the car. They also usual I get good service within a reasonable waiting time so I continue to come back to this dealership. An added plus is they wash the car. They also usually have baked cookies but not this time. More

Oil change on new car All the work was usual and went as planed. They were kind enough to also wash the car and I did not have to ask. All the work was usual and went as planed. They were kind enough to also wash the car and I did not have to ask. More