Schlossmann Subaru City of Milwaukee

Highly professional Even when the parking lot was being paved, and even when there were lots of customers, Mandi kept herself cool and professional. She expedited the wo Even when the parking lot was being paved, and even when there were lots of customers, Mandi kept herself cool and professional. She expedited the work on my Subaru with highly professional listening and care. More

Always the best Staff are professional, courteous and hard working. They always ask if there is anything they can do to help or make the experience better. That conce Staff are professional, courteous and hard working. They always ask if there is anything they can do to help or make the experience better. That concern shows in the high level of service and the pmeasant waiting area. They explain everything well and are on time as promised. More

awesome car buying experience! I move at a snails pace for buying a car, but never felt hurried by my great sales person, Brian, or the dealership itself. Great experience all arou I move at a snails pace for buying a car, but never felt hurried by my great sales person, Brian, or the dealership itself. Great experience all around! More

First Subaru buying experience Being a younger female trying to buy her first car on her own, Kinkade showed me support and was very helpful in the process. He definitely did not be Being a younger female trying to buy her first car on her own, Kinkade showed me support and was very helpful in the process. He definitely did not belittle me like so many other salesmen at other dealerships have. He didn't push me to get anything that I knew I did not want in a new car, but gave me the option for different accessories. I enjoyed working with him! I also worked with Kelly on the financial side of things and she helped me with understanding the process! Truly, everyone at Subaru City was extremely supportive and helpful. It made this experience and my decision much easier for me! More

Great experience! Thank you to Ed at Subaru City for working with us! He was able to get me the car I wanted at a good price and was very patient with the both of us. Thank you to Ed at Subaru City for working with us! He was able to get me the car I wanted at a good price and was very patient with the both of us. Thank you to the entire team for being so friendly and welcoming throughout the whole process. Thank you to Kelly in finance for answering all of our questions and sharing your knowledge with us. We appreciate everyone's time and attention at Schlossmann Subaru City during our car buying process. Thank you again. More

Didn't complete the service I ordered tires through Subaru and discovered the exact same tires were significantly less as Walmart. So I printed my Walmart quote and brought it t I ordered tires through Subaru and discovered the exact same tires were significantly less as Walmart. So I printed my Walmart quote and brought it to Subaru. Management said they could not match the Walmart quote but would sell me the same tires for $2 each over their purchase cost (so I would pay for them to install the tires- I was told repeatedly that I shouldn't have anyone else install the tires because Subaru has seen outside parties break the tire sensors when installing ). So I I told Subaru to order them and scheduled an install appointment along with an oil change and $10 cleaning on a Saturday a few weeks later. I called back a week or two later to verify that the tires were ordered and came in. the service advisor I spoke to couldn't find my tire order connected to the appointment. The parts department who ordered the tires had lost/discarded my printed quote and had no record of the order. After further research the tire appointment was discovered in the system separately from my oil change appointment and I was assured we were good to go. When I dropped off my car last weekend for the service and install I asked for new wiper blades to be installed as well quoted for around $15 each. The service advisor said the cleaning could not be done because it was Saturday and they had half crews on those days even though multiple people over the past few weeks had seen the cleaning was on a Saturday. In an effort to please me the very great advisor said she would have them vacuum and wipe down the inside for free but couldn't wash it because of parking lot maintenance. I said thank you. When she brought up my preservice papaerwork to sign the cost was $60 over what I was originally quoted for the tires and install. I asked why and was told that the cost for subaru to order the tires had gone up since my original quote weeks ago so I would have to pay the extra cost. I said that it wasn't my fault that they ordered the tires after the price went up and was never told that the cost could fluctuate. After more back and forth the service advisor who was just as fed up with the process as I was, took $60 off the final cost to get back to the original quote amount. When the car was done with "all requested service" I was told it was ready(more than an hour and a half after the time I was told it would be ready) and came to pick it up. You will never guess..... it had never been cleaned on the inside and the wipers were $20 each not $15. I didn't care at that point and was just glad that the pain was over and left. Most of the service advisors were knowledgeable and competent and cared about pleasing me. One had no clue and I'd be glad to let management who is who in this scenario. The advisors on their own were good. However, there is a major communication and follow through disconnect between fellow employees and also between service and parts. If I can find a service station to trust and can honor my extended warranty I purchased I will go elsewhere. More

Oil Change As always Sean O'Hara provided great service. He review what service was going to be preformed and made sure everything was completed as requested. As always Sean O'Hara provided great service. He review what service was going to be preformed and made sure everything was completed as requested. Sean also went over cost and type of service that would be completed on our next visit. More

15,000 Maintinence The maintenance was completed, the cleaning was disappointing. I took the shuttle home and called when ready. When I arrived the pine sap hadn't been The maintenance was completed, the cleaning was disappointing. I took the shuttle home and called when ready. When I arrived the pine sap hadn't been touched that I asked to be removed. Had to wait another 45 min. On way home the windows were cloudy. Got home the shine on tires was sloppy. This is the first time I was not more than satisfied with the service. More

Tire Service Eric did a great job of making sure all my questions were answered quickly. And he made sure that I was aware of all the promotions/rebates that were Eric did a great job of making sure all my questions were answered quickly. And he made sure that I was aware of all the promotions/rebates that were available to me. More

A Dealership that doesn’t push! Subaru City helped me buy an Outback that fit my budget and suited my needs. They were low key, informative and pleasant. Antonio’s patience and kin Subaru City helped me buy an Outback that fit my budget and suited my needs. They were low key, informative and pleasant. Antonio’s patience and kindness was appreciated greatly. I recommend this dealership to anyone looking for a car. More