Schlossmann Subaru City of Milwaukee

new car purchase Went in not knowing particularly what I wanted to purchase and was walked through the process professionally. All of employees that I met with or wa Went in not knowing particularly what I wanted to purchase and was walked through the process professionally. All of employees that I met with or was introduced to were very pleasant More

Great salespeople poor finance manager Fiz and Anna did an excellent, low pressure job at helping us purchase our car. Fiz explained the various system and answered all of our questions Fiz and Anna did an excellent, low pressure job at helping us purchase our car. Fiz explained the various system and answered all of our questions. Kudos to them. The business manager is another matter. He first asked us what car we were car we were getting rid of, how long we kept our cars and a few other questions. When he left I even asked Linda why he needed that information. It was so he could sell us an extended warranty. We felt he was pushy and condescending. We have purchased three warranty extensions through Educators Credit Union and have been very please with them, having used them three times over the years with no problems. He emphatically stated to “watch out” for these products sold through credit unions. After the usual “high pressure used car salesmanship” of “Let me see what I can work out for price” when we balked at purchasing an extension, he generously give us the employee price. We did purchase an extension but only because we were going to get one anyway (at basically the same price) and we thought there would some advantage of having it based through your dealership rather than ECU. But we were not pleased with his tactics and demeanor. He also went through the electronic signing way too quickly as it there was something he didn’t want us to read. More

Great Deal and Service Everyone at the dealership was great. Was not at all pressured into a sale when i was there just to test drive, and when I came in to buy they had no Everyone at the dealership was great. Was not at all pressured into a sale when i was there just to test drive, and when I came in to buy they had no problem negotiating a great price and locating the exact car I wanted. Would recommend to anyone looking for a new Subaru. More

Increasing speed of service will make it a five star We went in for regular service appointment. Typically, it takes about one hour for this kind of work. However, it took slightly over two hours with no We went in for regular service appointment. Typically, it takes about one hour for this kind of work. However, it took slightly over two hours with no updates. We stopped by service area after two hours to enquire & were told that the car will be available shortly. More

Very helpful Had some questions about my vehicle. The gentleman was very nice and helpful. Definitely will be back. ....close to home, very convenient. Also loved Had some questions about my vehicle. The gentleman was very nice and helpful. Definitely will be back. ....close to home, very convenient. Also loved the car wash... great experience overall. More

Comfortable People We are very pleased with the price on our new Subaru Legend sedan and we felt very comfortable with all the people we met and dealt with at this deale We are very pleased with the price on our new Subaru Legend sedan and we felt very comfortable with all the people we met and dealt with at this dealership. Don and Vonny More

Great New Car Experience! Haven't purchased a new car in 20 years and Kinkade was the perfect sales rep to deal with. Patient, courteous and always available to answer questio Haven't purchased a new car in 20 years and Kinkade was the perfect sales rep to deal with. Patient, courteous and always available to answer questions. Looking forward to dealing with Kinkade and the entire dealership going forward. More

Service was good I went in to get service, and the service I got was good. Friendly people, good service, comfortable waiting area, overall pleasant experience. I'll g I went in to get service, and the service I got was good. Friendly people, good service, comfortable waiting area, overall pleasant experience. I'll go back there for my next service too. More

Great Service in Closing a Deal We were very impressed with the professionalism exhibited by Jeremy and Shawn. Absolutely no pressure. We felt as if both gentlemen were our guides We were very impressed with the professionalism exhibited by Jeremy and Shawn. Absolutely no pressure. We felt as if both gentlemen were our guides. They both are very knowledgeable. They made a great trade offer to our satisfaction. More

Honest and Respectful. No unfortunate surprises From start to finish, the purchase of my new Subaru at Subaru City was a fantastic experience. After struggling with another Subaru dealership cl From start to finish, the purchase of my new Subaru at Subaru City was a fantastic experience. After struggling with another Subaru dealership closer to my home, I was ready to give up on the process and wait a few weeks to negotiate the purchase of a vehicle. The original dealership made it extremely difficult to trust their communications and did not allow us to get to the point of signing a purchase agreement. When I told a relative about the difficulties I experienced with the original dealership, he suggested Subaru City. Throughout the entire process, Subaru City was honest and respectful with our discussions and never had "miscommunications" with me regarding the vehicle details and price. Subaru City accepted the offer that the other deanship refused and gave me additional value for my trade-in AND offered a lifetime warranty. The entire "negotiation" with Subaru City took place over a couple of days. I say "negotiation" because I simply presented what I felt was a properly researched and fair offer to purchase that was refused by the other dealership. My initial visit to the salesroom came after some preliminary correspondence through the Internet purchasing program. With a starting price from that Internet information, I visited the dealership and we discussed the appraisal for my trade-in along with other feature request details for my order. Over the next couple of days, we discussed over the telephone some minor details regarding delivery date, financing, and vehicle registration. Once we reached a verbal understanding, I came to the showroom to sign the purchase agreement. There were absolutely no surprises from our conversations and e-mail correspondence. Additionally, the sales team provided money-saving suggestions to me about option packages that would offer the same (and extra) items at a better price. When it came time to sign the purchase agreement paperwork and make a deposit, I was amazed that the process was so easy and straightforward. To this day, I do not understand what was wrong with my offer at the other dealership. The other dealership had tried "bait and switch" techniques and continually had problems with "miscommunications" among the salesperson, the sales managers, and me. I thought I was communicating fairly and honestly with the other dealership, but it makes no sense to me why my offer was not accepted. More