Schlossmann Subaru City of Milwaukee

66000 mile service I am not ordinarily disposed to writing reviews. But the experiences I have had at Schlossman's Subaru City are so uniformly positive I am compelled I am not ordinarily disposed to writing reviews. But the experiences I have had at Schlossman's Subaru City are so uniformly positive I am compelled to do so. This service visit was easy to schedule on the dealership website. I wanted to use the chat feature on the website but had difficulty doing so to move the visit to an earlier date. I could not use the chat feature (probably my error). Someone from Schlossman's IT department actually called me to assist (sorry I do not remember the gentleman's name). That was a pleasant surprise. I ultimately had to phone the service department (sorry I do not remember the gentleman's name). They were flexible and accommodated my service the next day, although on the website the service department was booked solid. Mandi Vonckx was my service rep. She greeted me with such a positive disposition. That was great, and representative of the disposition of everyone from the dealership I have met. She knows my car and my service record. That makes me confident the car is being well-maintained and will continue to be well-maintained. I know good consistent customer service is hard to achieve. Schlossman has achieved good customer service in a challenging industry. The technology deployed and the staff training is first rate. It is no doubt having a good impact on customer loyalty. I appreciate the experience. More

Very positive experience. Every aspect of this car-buying experience was pleasant and positive. Very nice people! I was able to buy the vehicle I wanted right off the lot, an Every aspect of this car-buying experience was pleasant and positive. Very nice people! I was able to buy the vehicle I wanted right off the lot, and it was ready for me as soon as the paperwork was completed. More

Great service, fair prices. From scheduling to delivery of your washed car, everybody goes the extra mile ensuring you get the best service. Twenty twenty one twenty two twenty t From scheduling to delivery of your washed car, everybody goes the extra mile ensuring you get the best service. Twenty twenty one twenty two twenty three twenty four twenty five. More

great job everything was well done I would go back again and again for more work to be done on my Subaru again job well done good bye everything was well done I would go back again and again for more work to be done on my Subaru again job well done good bye More

As always - excellent service and customer care I brought my car in for service recently, and once again received top-notch service and customer care. Mandi was attentive and kept me up to date with I brought my car in for service recently, and once again received top-notch service and customer care. Mandi was attentive and kept me up to date with my vehicle. Communication was clear, and my issue resolved the very same day. All in all a pleasant experience. More

Excellent experience My experience with our sales person Tony was fantastic. My negative comment has to do with the assertiveness of the finance team hard pressing sales My experience with our sales person Tony was fantastic. My negative comment has to do with the assertiveness of the finance team hard pressing sales of the extended packages. It got to the point I became so frustrated and angry I was about to cancel my purchase and leave. When a customer states "not interested " and expresses understanding of that decision that answer should be respected. More

ed wrathall is a gem! this the second Subaru that we have purchased from Subaru city and from ed wrathall. . ed is patient, understanding, answers our questions in a non te this the second Subaru that we have purchased from Subaru city and from ed wrathall. . ed is patient, understanding, answers our questions in a non technical manner. we --barry zalben and Marianne walsh-- highly recommend ed for anyone wishing to purchase a Subaru and rate ed a "10" for his outstanding professionalism! More

First visit It was my first service visit at this dealership. It was it was for oil and rotation of tires. Service was speedy and Eric was welcoming and helpful. It was my first service visit at this dealership. It was it was for oil and rotation of tires. Service was speedy and Eric was welcoming and helpful. More

Pretty good experience I would have liked to feel less pressured to buy warranty products. Otherwise a pretty good experience. Since they are pretty far from our house, I I would have liked to feel less pressured to buy warranty products. Otherwise a pretty good experience. Since they are pretty far from our house, I am not sure I would go there again. More

Great Service I worked with Tony Ransley, I came in not knowing exactly what I wanted other than a price range, SUV and AWD for 4X4. He was very helpful in explaini I worked with Tony Ransley, I came in not knowing exactly what I wanted other than a price range, SUV and AWD for 4X4. He was very helpful in explaining the pros and cons between buying used, new and leasing new. At the end of the day, I ended up leasing a 2018 Forester. I've very happy with this decision. As expected it was a long day in the dealership, but it was painless, everyone I worked with on my first new car venture was very accommodating. More