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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,083 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 11, 2017
Great Service and Friendly advice too! The service was great and we received a recommendation on where to eat breakfast. The service rep also washed my husband's Subaru that was from anothe The service was great and we received a recommendation on where to eat breakfast. The service rep also washed my husband's Subaru that was from another Dealer. Great Job - that sealed the deal! More
by JOANWESTWATER
Verified CustomerEmployees Worked With
Sean O'Hara
July 10, 2017
Frustrating experiences Brought in my new 2017 Subaru (with only 4000 miles) for an issue with water leaking onto the front passenger carpet. Called up the service department Brought in my new 2017 Subaru (with only 4000 miles) for an issue with water leaking onto the front passenger carpet. Called up the service department right away and was told to bring it in that night by 9pm and they could fix it on the spot. Great! So I took it there by 8pm, and was told by someone else that all the techs were busy, and to bring it back tomorrow and I would be able to get a loaner. Because again, 4000 miles on this vehicle. So the next day I got up extra early and arrived by 7:15 am to check in. I also asked if some trim pieces that keep coming off could be repaired, which is now the 3rd time I brought it in for that issue. They said there were no loaners available. When I asked about the free shuttle, I was told it was available but wouldn't be back for at least 30 minutes, which would make me very late for work. I decided to Uber it so I could get to work on time. Got a call mid-day that it was ready for pickup, and again inquired about the free shuttle service for a ride back. Well, that stops at 5:30 even though you can pick up your car for a few more hours. I don't finish work until 6pm, so I ended up having to take another Uber ride, which in total cost me around $48 with tip. They advertise this great shuttle service but it stops so early that it's useless for anyone who works past 5pm. When I picked up my car, the water issue was resolved, but the trim was still not fixed, so I guess it needs to go back in for a 4th time. Very frustrating. So far NOT a good experience. More
by bsobanski
Employees Worked With
Unknown
July 10, 2017
Smooth, positive experience Let's face it - buying a car is generally stressful! That said, David Opanga at Schlossmann Subaru City made it a very painless, easy process. I had a Let's face it - buying a car is generally stressful! That said, David Opanga at Schlossmann Subaru City made it a very painless, easy process. I had an idea of what car I wanted, but David was able to answer questions and provide different suggestions and options that I hadn't known or thought about previously. He explained different benefits and features, so I felt informed and assisted, but not pressured. When I made the final decision, I was confident I was getting exactly what I wanted at a fair price. It was a very positive experience from test drive to final paper signing. I highly recommend Schlossman Subaru and David Opanga. In fact, I have already recommended both to family and friends! More
by susanv07
Employees Worked With
David Opanga
July 10, 2017
Awesome experience and very helpful! I live quite far from this dealership, but my vehicle was bought here. The service and compassion that i have received from everyone I have dealt wit I live quite far from this dealership, but my vehicle was bought here. The service and compassion that i have received from everyone I have dealt with has been amazing. They are thoughtful, understanding, caring, and helpful. Thank you! It is appreciated! More
by rtimmermann
Employees Worked With
Sean O'Hara
July 10, 2017
Great dealership for sales but service way to expensive. At 12,000 miles my wonderful Subaru was due for its 2nd oil change. They tried to sell me $175 service visit for oil/filter, cabin filter and brake i At 12,000 miles my wonderful Subaru was due for its 2nd oil change. They tried to sell me $175 service visit for oil/filter, cabin filter and brake inspection! Really at 12,000 miles. Jiffy lube here I come!!! Great dealership for sales but their service volume seems much less. Wonder why??!!! More
by HENDOGAIL
Employees Worked With
Unknown
July 09, 2017
A QUICK AND EASY EXPERIENCE AFTER PURCHASING QUITE A FEW NEW VEHICLES OVER THE YEARS, ERIC THILL AND THE STAFF AT SUBARU CITY MADE THIS ONE A PLEASURE. NO WASTING TIME, AVAILABIL AFTER PURCHASING QUITE A FEW NEW VEHICLES OVER THE YEARS, ERIC THILL AND THE STAFF AT SUBARU CITY MADE THIS ONE A PLEASURE. NO WASTING TIME, AVAILABILITY, AND A GOOD PRICE MADE THE PROCESS OF CAR SHOPPING A QUICK AND EASY EXPERIENCE. I WOULD DEFINITELY RETURN AND MOST DEFINITELY WOULD WANT TO DEAL WITH ERIC AGAIN !!! More
by jezalewski1
Employees Worked With
ERIC THILL, Cedrick Price, Jeremy Stilb
July 08, 2017
Perfect experience Kinkade Lo was a complete professional. He knew the specification details of the car I test drove completely (!) and on two questions he did not know Kinkade Lo was a complete professional. He knew the specification details of the car I test drove completely (!) and on two questions he did not know he hustled up the answers. He was not a pushy sales person which made me comfortable to actually focus on the car I bought. Adam was completely honest up front and I instantly trusted his offer. Both Kinkade (Hi Lo) and Adam were fun to work with. I have bought three Subaru's from three dealers and you guys are always so well trained. And I love the car I bought. More
by Bruce Pankratz
Employees Worked With
Kinkade Lo, Adam Swernoff
July 08, 2017
Awesome experience, friendly, helpful, & considerate . My husband has a disability, the employees were considerate to him, friendly and wanted to help in any way they could. Thiey went out of their to help My husband has a disability, the employees were considerate to him, friendly and wanted to help in any way they could. Thiey went out of their to help me. too! More
by rcmasherm
Employees Worked With
Sean O'Hara
July 07, 2017
Mandi is excellent! There were warning lights on my dashboard, so I took my Subaru in for a checkup. It turned out the gas cap has to be very tight when I put it back on There were warning lights on my dashboard, so I took my Subaru in for a checkup. It turned out the gas cap has to be very tight when I put it back on after filling up. Mandi Borrego took care of me when I arrived, and she was beyond excellent - very professional, personable, and took time to explain what needed to be done. When it was time to leave, Mandi explained what was wrong in simple terms and I was on my way. It was a simple matter of the gas cap not being tight enough - and there was no charge! Seriously - no charge! But it was Mandi who made the whole experience such a relief. More
by SALMCROO
Employees Worked With
Mandi Borrego
July 07, 2017
Absolutely satisfied. Got full explanation of what was done (in addition to oil change) and what would be needed in the next year or so for my 2012 Forester with 47,000 mil Got full explanation of what was done (in addition to oil change) and what would be needed in the next year or so for my 2012 Forester with 47,000 miles. More
by lsamsel
Employees Worked With
moon
