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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,083 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,083 reviews
July 01, 2017
Very good customer service I brought my car to Subaru City after an accident. They were so nice and patient as the insurance paying for the repairs was slow moving. Sasena Fair I brought my car to Subaru City after an accident. They were so nice and patient as the insurance paying for the repairs was slow moving. Sasena Fairbanks received many calls from me and was cordial every time. Never did she make me feel like I was interrupting her day. My car was repaired and I love it. I would recommend Subaru City to anyone that is looking for great service. Thanks to everyone involved! More
by J_A_N_SC
Verified CustomerEmployees Worked With
Sasena Fairbanks and Scott in body shop
July 01, 2017
Advertised car not available; Terribly low trade-in offer First, the automobile I wanted was not on the lot. I understand that cars get sold. However, it was listed on the web site as available, my emails dis First, the automobile I wanted was not on the lot. I understand that cars get sold. However, it was listed on the web site as available, my emails discussing the car were returned indicating it was on the lot and available for a test drive, and upon my arrival I was driven around (in my own car) for 20 minutes looking for this car which apparently doesn't exist. I was then asked if I'd be okay with another color. I should've stuck with what I wanted, but I gave 2 additional color choices. I was given the option of silver in a few days. In retrospect, it seemed like people were FAR more interested in selling a car than making me happy. At this point, my car was appraised for a trade-in. After an hour of sitting alone in the back corner (like the naughty kid in 3rd grade), I was presented with the worksheet for purchase... My car which lists on KBB for about $15k, as well as on Schlossman's own web site under the "Subaru Guaranteed" trade-in, and sells around the country for upwards of $19k, was given an offer of $8500. I informed the salesperson that this was wholly unacceptable and I began to leave. My salesperson as well as another member of the staff tried to get me to wait for them to talk to their GM. It's been my experience that these GM meetings won't bring numbers THAT far apart anywhere close, so I left. Within 30 minutes, I received a call indicating that the staff (which spent an hour with my car) forgot it was a turbo, and offered the trade-in of $13k. This indicates one of two things to me: either the staff of your lot is completely incompetent, OR they treated me like a fool and hoped I'd take FAR less than my car was worth. In either case, my confidence in purchasing a vehicle from Subaru City has taken a horrible blow. I'd also like this question answered honestly... If I had taken the $8500, would the "mistake" have ever been noticed? Would you have ever given me the additional $4500? On a high note, your staff was very friendly and courteous. More
by 2011LegacyGT
Employees Worked With
Anna Williams, Mike Pender
June 30, 2017
good sevice fast and good service all work completed in a timely fashion. all employees helpful and friendly and explained in detail all items checked and provide fast and good service all work completed in a timely fashion. all employees helpful and friendly and explained in detail all items checked and provided a future schedule of services. More
by BRUCEB1015
Employees Worked With
Jason O'Donnell
June 30, 2017
Efficient for a volume dealership. Knew what I wanted. Already had price. Personnel reacted accordingly. Longest wait was for customer before me wjo did not want the great value we Knew what I wanted. Already had price. Personnel reacted accordingly. Longest wait was for customer before me wjo did not want the great value we purchased. More
by jchristnacht3
Employees Worked With
David Opanga
June 30, 2017
Great customer service Had my 30,000 maintenance done. Everything was done as explained by Moon in the service area . I was very pleased with the shuttle service. My ca Had my 30,000 maintenance done. Everything was done as explained by Moon in the service area . I was very pleased with the shuttle service. My car was cleaned answer smelled new again More
by daasch
Employees Worked With
Moon
June 29, 2017
fourth car I've purchased Shopping for a car at Schlossmanns is and always has been a pleasant experience. I have always felt that I was getting a fair price both buying and tr Shopping for a car at Schlossmanns is and always has been a pleasant experience. I have always felt that I was getting a fair price both buying and trading in. The people there seem to truly want to do the right thing which in my opinion is rare in this industry. I believe that I can trust this group of people and I constantly recommend them to those that I have influence over. I have purchase many vehicles of the past 40+ years and I have found the place that will sell me my next and last car. Keep doing what you are doing, you have my respect! More
by KRSTONE1
Employees Worked With
Eric Schaefer, Mike Pender, Bruce Larsen, Kyle Odgen, Mandi Borrego
June 29, 2017
Awesome experience People are so kind and helpful. I had an awesome experience. Great service!! Was very happy working with the salesperson Kinkade. Finance people reall People are so kind and helpful. I had an awesome experience. Great service!! Was very happy working with the salesperson Kinkade. Finance people really awesome and helpful aswell. More
by luis18medina
Employees Worked With
Kinkade
June 29, 2017
Rewarding Experience Bryan spent quite a bit of time showing me the vehicle that I was interested in and explaining the features and letting me test driving it under vario Bryan spent quite a bit of time showing me the vehicle that I was interested in and explaining the features and letting me test driving it under various traffic conditions. It was one of the best experiences I have had over the many years, of purchasing a new vehicle. More
by Jbeck4
Employees Worked With
Bryan Spigarelli
June 29, 2017
Excellent, worry-free car-buying experience! I just wandered onto the Schlossmann Subaru City lot a few weeks ago to "check out" Subaru Outbacks. The dealership and the vehicle came highly recomm I just wandered onto the Schlossmann Subaru City lot a few weeks ago to "check out" Subaru Outbacks. The dealership and the vehicle came highly recommended to me by a friend. The moment I got out of my car, a salesman - David Opanga - came up to chat with me, and I admit that - at first - I had some trepidation, as I honestly do not like dealing with car salesmen. The entire experience of purchasing a car is something daunting to me. Well, I needn't have worried - David was very warm and friendly from the start. We discussed what kind of car I was looking for, and eventually, he took me for a ride and test drive in an Outback. Needless to say, I loved it, and as soon as we got back to the dealership, David asked me if I wanted to run some numbers. "Uh oh," I thought, "am I ready for THIS???" Right off, I couldn't afford the payments on the car I test drove - but fortunately, they had an Outback in the next model down, which was was honestly just as good and I was fine with sacrificing a few things to afford a better price. During the entire sales experience, David was very friendly and didn't pressure much (if any) at all. Jason Spilka - who worked with my friend when she purchased her Subaru - also weighed in with his thoughts from time to time and was very fun and friendly. We did go back and forth as anticipated in my trade-in price for my 2010 Honda Fit, but eventually agreed on a value. I needed to go home and talk numbers with my partner before I committed to anything. Now, as most of us know, dealers always prefer that you take the car home THAT DAY, but David was very kind when I explained to him that I needed to "sleep on" the quote he gave me. Well, needless to say - I got the car, and it was a new one (I originally intended to buy used)! I came in with my partner the next day, we both got to test drive the actual one I was going to be buying, and the purchasing process went pretty smoothly. While we were waiting for my car to be ready, David even took the time to show me nearly all the features inside and outside of my Outback (by opening up/accessing a similar vehicle), as well as walk me through the dealership and servicing area. I was very impressed with his friendliness and professionalism. Everyone at the dealership was very nice, on the whole - even to the point of someone always being there to open the door as you walked back in. It was a welcoming customer experience, and I'm not only glad I purchased my car there, but I feel happy and confident that I will be returning there for my oil changes and service visits. Like my friend before me, I recommend this dealership heartily if you are in the market for a Subaru, or any new/used car. When I drove off the lot in my Outback, I felt I was already in good hands. They're wonderful! More
by M Neufang
Employees Worked With
Sam Rabideau, Jason Spilka, David Opanga, Jeremy Stilb
June 28, 2017
The best ever! Customer service is the best I have ever experienced at a car dealership. Continue the great work ethic for present and future customers. I will be a Customer service is the best I have ever experienced at a car dealership. Continue the great work ethic for present and future customers. I will be a repeat customer with this dealership. More
by walloch1952
Employees Worked With
Eric Schaefer, Mike Pender
