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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,099 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,099 reviews
July 05, 2017
GREAT Customer Service! Everyone I met was very friendly and helpful. They found the exact car I wanted with the features. They were helpful in obtaining the rebate I was p Everyone I met was very friendly and helpful. They found the exact car I wanted with the features. They were helpful in obtaining the rebate I was promised and always returned my emails/calls promptly. Jeff was very informative and went the extra mile to get what I was promised. More
by MARGIEMK
Verified CustomerEmployees Worked With
Jeff Boals, , Robert Grzegorzewski
July 04, 2017
Efficient, friendly and clean! Service staff are always so friendly and helpful, and I love the car wash and keeping the inside of the car clean too when serviced! Service staff are always so friendly and helpful, and I love the car wash and keeping the inside of the car clean too when serviced! More
by GLORIAFISHES
Employees Worked With
Sean O'Hara
July 04, 2017
2017 Subaru Forester Worked with Matt M. to purchase a new 2017 Subaru Forester through the Costco partnership. Matt was professional, followed-up on promises, and all in Worked with Matt M. to purchase a new 2017 Subaru Forester through the Costco partnership. Matt was professional, followed-up on promises, and all in all was a positive sales experience. Drove to Milwaukee from the Fox Valley area, the drive was worth it. More
by Forester
Employees Worked With
Matt M.
July 03, 2017
2005 endeavor needed some new suspension parts, and total bill was $208. cant complain, was expecting double that. also once parts were in , I was able to get appoi needed some new suspension parts, and total bill was $208. cant complain, was expecting double that. also once parts were in , I was able to get appointment the next day. also had an engine light on but it brought up too many codes thus they reset the system to see if light will come back on and at no charge More
by jandtara
Employees Worked With
Shawn Klug, Mandi Borrego
July 03, 2017
2017 Subrau Crosstrek I had a great experience with my recent Subaru purchase. Antonio, our salesman, was exceptional in his assistance with locating the vehicle that I wa I had a great experience with my recent Subaru purchase. Antonio, our salesman, was exceptional in his assistance with locating the vehicle that I was interested in. The entire dealership was professional, courteous and a pleasure to work with from the salesperson to Sam in the finance department. I would highly recommend Schlossmann for anyone looking to purchase a Subaru. Rebecca D. More
by radutter
Employees Worked With
Antonio (salesman), Sam (finance)
July 03, 2017
great service experience with Jim Have great service and purchasing experience with Jim. Jim is go through everything with us in details. We definitely will recommend friends to look Have great service and purchasing experience with Jim. Jim is go through everything with us in details. We definitely will recommend friends to looking for cars in this dealership. More
by jessicaturn
Employees Worked With
Jim Lemke, Robert Grzegorzewski
July 01, 2017
Advertised car not available; Terribly low trade-in offer First, the automobile I wanted was not on the lot. I understand that cars get sold. However, it was listed on the web site as available, my emails dis First, the automobile I wanted was not on the lot. I understand that cars get sold. However, it was listed on the web site as available, my emails discussing the car were returned indicating it was on the lot and available for a test drive, and upon my arrival I was driven around (in my own car) for 20 minutes looking for this car which apparently doesn't exist. I was then asked if I'd be okay with another color. I should've stuck with what I wanted, but I gave 2 additional color choices. I was given the option of silver in a few days. In retrospect, it seemed like people were FAR more interested in selling a car than making me happy. At this point, my car was appraised for a trade-in. After an hour of sitting alone in the back corner (like the naughty kid in 3rd grade), I was presented with the worksheet for purchase... My car which lists on KBB for about $15k, as well as on Schlossman's own web site under the "Subaru Guaranteed" trade-in, and sells around the country for upwards of $19k, was given an offer of $8500. I informed the salesperson that this was wholly unacceptable and I began to leave. My salesperson as well as another member of the staff tried to get me to wait for them to talk to their GM. It's been my experience that these GM meetings won't bring numbers THAT far apart anywhere close, so I left. Within 30 minutes, I received a call indicating that the staff (which spent an hour with my car) forgot it was a turbo, and offered the trade-in of $13k. This indicates one of two things to me: either the staff of your lot is completely incompetent, OR they treated me like a fool and hoped I'd take FAR less than my car was worth. In either case, my confidence in purchasing a vehicle from Subaru City has taken a horrible blow. I'd also like this question answered honestly... If I had taken the $8500, would the "mistake" have ever been noticed? Would you have ever given me the additional $4500? On a high note, your staff was very friendly and courteous. More
by 2011LegacyGT
Employees Worked With
Anna Williams, Mike Pender
July 01, 2017
Very good customer service I brought my car to Subaru City after an accident. They were so nice and patient as the insurance paying for the repairs was slow moving. Sasena Fair I brought my car to Subaru City after an accident. They were so nice and patient as the insurance paying for the repairs was slow moving. Sasena Fairbanks received many calls from me and was cordial every time. Never did she make me feel like I was interrupting her day. My car was repaired and I love it. I would recommend Subaru City to anyone that is looking for great service. Thanks to everyone involved! More
by J_A_N_SC
Employees Worked With
Sasena Fairbanks and Scott in body shop
June 30, 2017
good sevice fast and good service all work completed in a timely fashion. all employees helpful and friendly and explained in detail all items checked and provide fast and good service all work completed in a timely fashion. all employees helpful and friendly and explained in detail all items checked and provided a future schedule of services. More
by BRUCEB1015
Employees Worked With
Jason O'Donnell
June 30, 2017
Efficient for a volume dealership. Knew what I wanted. Already had price. Personnel reacted accordingly. Longest wait was for customer before me wjo did not want the great value we Knew what I wanted. Already had price. Personnel reacted accordingly. Longest wait was for customer before me wjo did not want the great value we purchased. More
by jchristnacht3
Employees Worked With
David Opanga
