Schlossmann Subaru City of Milwaukee

Oil Change, Tire & Brake Inspection It was a thorough, efficient check up. Sean checked for any recalls online prior to my car receiving service. Towards the end of my service, he asked It was a thorough, efficient check up. Sean checked for any recalls online prior to my car receiving service. Towards the end of my service, he asked if I still wanted the car wash package because they were running behind. I said yes, and he offered the car wash package for free, which was a nice bonus. Sean showed me exactly how my tire depth was measured, and prepared me to change the air filter and rear window wiper at my next visit. Lastly, I received helpful advice and was directed to where I could purchase touch up paint for only $21. More

Personalize Professional Service In 2014, after a year of researching, test driving, saving, and debating we finally purchased our 2014 Outback from Kyle O. He was patient with us, to In 2014, after a year of researching, test driving, saving, and debating we finally purchased our 2014 Outback from Kyle O. He was patient with us, took his time and called or texted only when needed. Prior to actually purchasing the car, I was in a small accident with some damage to my car (not the one we were planning on replacing). He quickly got together some prices and leasing options if the car would have been classified as totaled. It wasn't totaled so he recommended the Subaru body shop for the repair as it came with a loaner car (when available) and they took our insurance. It was done well, and quickly. The loaner car was a life saver. In June 2017 we were finally ready to replace my car and started looking online for used cards. We found one (2014 Legacy) we wanted to drive and text Kyle to reserve it with a deposit. When we went in to drive it, it didn't have some of the features I wanted so we dedicated to wait. We let Kyle know exactly what we wanted and what our price point was. I was more than confident he would find the perfect car for us (for me). The next day, he called my husband and told him that he ran numbers for a leasing option for the exact car I wanted (3 years newer - 2017 Legacy) and the numbers fit within our budget. He took time to explain the lease and how that worked (never had leased before). We test drove my dream car and decided to go for it. I'm a numbers person and never would I have thought we could make this work. I never thought I would be able to have a brand new car but I do and I'm so thankful to Kyle's patience with us as are not quick decision makers. We never felt pressured or like we were being sold to. That's what I love about working with Kyle and Subaru. He is honest and to the point. He knows us and knows how we make decisions so he knew the numbers were important. He make recommendations based on that and there was no pressure. He never made us feel like we were wasting his time if we had to walk away. For the paper work we worked with Robert and again, no pressure - not sales-y when explaining the maintenance packages, etc. Never felt pressure to spend more. As long as Kyle is at Subaru, he is who we will go to for our family's car needs. He is who we will refer others to. Lastly, let me tell you...if you have never owned a Subaru...it's a family. We have been stopped many times in the last 3 years with my husbands car by people who see us and it and tell us they are on their 4th or 5th Subaru. They ask us how we like ours. They compliment the color or the room in the back. It's different than owning any other car I've ever owned (Ford, Saturn, etc). It's a family feel between Subaru owners. More

Tire Repair Thank you, 'Schlossmann's for squeezing me in to your already fully booked day! Took care of my issue promptly and the cost was very reasonable. Thank you, 'Schlossmann's for squeezing me in to your already fully booked day! Took care of my issue promptly and the cost was very reasonable. More

As always, the service was excellent, timely and friendly My mileage check up: oil, tire rotation, transmission fluid change. Service personnel always friendly, timely and efficient. Service center, clean and My mileage check up: oil, tire rotation, transmission fluid change. Service personnel always friendly, timely and efficient. Service center, clean and quiet. Good cookies Thanks! More

Awesome job Both the techs and the service members always go above and beyond to take care of my care witch I really love thats why I always return. Both the techs and the service members always go above and beyond to take care of my care witch I really love thats why I always return. More

Great Service I went in for an Oil Change/Tire Rotation - routine check up and everything went smoothly. Very friendly customer service and shorter than expected wa I went in for an Oil Change/Tire Rotation - routine check up and everything went smoothly. Very friendly customer service and shorter than expected wait time. More

Great car buying experience! My husband and I recently purchased a Subaru Outback from Schlossmann Subaru, very profession and friendly to work with. They listened to our needs a My husband and I recently purchased a Subaru Outback from Schlossmann Subaru, very profession and friendly to work with. They listened to our needs and also gave their opinion as to what we may need in a vehicle. More

Service Took my car in for the 30,000 mile service. The staff is always helpful and friendly. Great job done on my car! Always a good experience! When I p Took my car in for the 30,000 mile service. The staff is always helpful and friendly. Great job done on my car! Always a good experience! When I purchased the car, Fiz Hidri was our sales person. Best car buying experience I have had. Would highly recommend Surbaru City for sales and service! More

Auto purchass I recently leased a new Suburu Forester at Schlossmann and am extremely happy with the vehicle as well as my interaction with everyone at the dealersh I recently leased a new Suburu Forester at Schlossmann and am extremely happy with the vehicle as well as my interaction with everyone at the dealership. Special thanks to my salesperson, Kyle Ogden, and sales manager, Cedric Price. My questions were fully answered in a friendly, accommodating manner. I would highly recommend Schlossmann to everyone! More

Follow-Up Parts I came in to pick-up a part that was not available during my last service. I got a notice in April and my first opportunity to be in the area was this I came in to pick-up a part that was not available during my last service. I got a notice in April and my first opportunity to be in the area was this past weekend. .I stopped at the service desk and was directed to Parts. I had to wait a considerable amount of time in Parts.......one person who was helping a technician and then answering a call. After he found it, he told me how much the part was. I mentioned it was warranty and he redirected me to the Service Team. I went back out and had to wait for someone to come available. Moon was the first one and happy to help. She took it upon herself to go back to Parts and get the part as well as find a Technician to install it. The part was a replacement wiper blade for the back of my Cross Trek. I didn't notice that there was a note to schedule an appointment for installation which probably would have made the service event better. More