Schlossmann Subaru City of Milwaukee

The Best My service visit was pleasant. The staff was accommodating, courteous and respectful. They finished when they said they would and explained everything My service visit was pleasant. The staff was accommodating, courteous and respectful. They finished when they said they would and explained everything. This is the way service should be. Schlossmann's has set the standard. More

Good customer service poor car prep I was greeted at the door and directed to the person I spoke with on the phone who connected me immediately with Fiz my sales rep. I knew what I was I was greeted at the door and directed to the person I spoke with on the phone who connected me immediately with Fiz my sales rep. I knew what I was looking for and the price I was looking at in a used Forester. Fiz showed me several in my price range and found one I was interested in looking at and test driving. Fiz was not sure it was ready because it did not have a picture but he checked and it was brought up. As we looked at it it either had not been cleaned or had been cleaned very little because the headliner was marked up and dirty throughout. It was a certified pre owned and someone had missed the cracked back bumper. Fiz said this was unacceptable and would be cleaned before I left if I purchased it and the bumper would be scheduled with the body shop so we continued to test drive and check over the rest of the car. The car was cleaned while we made the deal and I was able to check it over again before signing the papers. The inside was much better but on close inspection after returning home there were still a lot of areas that I needed to work on myself. There are quite a few scratches and a door ding on the outside which may be able to be buffed out. One of the first things I noticed was after leaving the door opened for only a short time (10 minutes) the Forester would not start and it has a very week battery. This is not covered on a certified pre owned but a test must not have been done or it would have showed up. I realized it had an older owner who only put 5000 miles a year so I know batteries do not last as long if they are not used and charged regularly. This was the car I was seeing very good reviews and I trust will last the 200,000+ miles people get because I keep my cars as long as they run well. The care has been scheduled to have the bumper fixed and a rental will be supplied which is a good policy. I found the prices to be about $2000 less as to similar models I had checked at other dealers. 5-8-17 After my first review I had the car in for a body repair that was needed at purchase. When picking up the Forester they had cleaned the inside and when I asked about a buffing component to use on a few spots on the outside they offered to buff them for me if I brought it back. I am pleased and will return when looking for simething else in the future. More

Great buying experience I came in on the last day of the month to test drive the Forester and Crosstrek. I was pretty sure I wanted a Crosstrek, but as soon as I drove the Fo I came in on the last day of the month to test drive the Forester and Crosstrek. I was pretty sure I wanted a Crosstrek, but as soon as I drove the Forester I was in love. I got everything I wanted and more, and Tony helped make it happen. It didn't take too much to reach a deal for my trade and financing. And Kelly was quick is getting me through the paperwork so I could drive my new blue Subaru home. More

A/C check Made an appointment to have my air conditioning checked as I noticed on the last "warm" day that my A/C was not working. So, took my car in and the s Made an appointment to have my air conditioning checked as I noticed on the last "warm" day that my A/C was not working. So, took my car in and the service guy said it should only take an hour or so to get it fixed. So I agreed to wait. After about an hour and a half, the service man asked if I could wait another half hour as the mechanic wanted to check for a leak in the system. So another half hour goes by and the service man comes to tell me that he is going to lunch and that someone else would come with the paperwork when the repair is finished. After another hour the service man comes and finds that I am still waiting!! He apologizes and said that he had a meeting to go to. And goes to check on my car. And the bad news is there is a leak in the A/C system but the mechanic cannot find it even after running dye through the system! And running it for 20 minutes. So the system will not hold a vacuum but the Good news is that the A/C works for now. But since they cannot find the leak, I have to bring the car back in when I notice the air conditioning is not working again! So now it is been 4 hours since I came in. And a sort of repair! No charge at this time, I have an extended warranty. But next time I come in, depending on where the leak is if they find it, I will have to pay if it is in the radiator! I think I could have been updated more often with the option to get a ride home instead of wasting all that time! More

Excellent Customer Service! The sales rep Jim and manager Adam were simply amazing! I now have a 2017 Subaru Crosstrek and my kids and I are LOVING it. My 12 year old daughter The sales rep Jim and manager Adam were simply amazing! I now have a 2017 Subaru Crosstrek and my kids and I are LOVING it. My 12 year old daughter loved going with me to the dealer for all the paperwork because everyone was so nice. I've already started recommending Schlossmann to my friends. Thank you for your professional demeanor. More

Always Satisfied This dealership is where we purchased our vehicle( also a good experience). It is out of our way, but use them for service and are always glad we did. This dealership is where we purchased our vehicle( also a good experience). It is out of our way, but use them for service and are always glad we did. Friendly, good estimate on time you will be there, comfortable waiting area, free drinks/snacks, shuttle if you want to use it. Have always been happy with the work performed (routine maintenance). More

Regular maintenance 24000 mile I'm always impressed by the quality of the service department and in particular Eric Schaefer. He always makes everything go smoothly is friendly pro I'm always impressed by the quality of the service department and in particular Eric Schaefer. He always makes everything go smoothly is friendly professional and is a very good customer rep. Especially in this time where customer service in nonexistent. I'm always completely satisfied. More

Friendly Salespeople We are thrilled with our new Forrester! The experience at the dealer was great - they were helpful, informative but not pushy. We had some questions We are thrilled with our new Forrester! The experience at the dealer was great - they were helpful, informative but not pushy. We had some questions about leasing versus buying, and buying out out leased Forrester. Mike Pender was very helpful in explaining the options to us. More

Excellent and thorough Schlossmann's Subaru City was simply great. They made sure I understood everything, were very patient and kind, and clearly enjoy what they do for a l Schlossmann's Subaru City was simply great. They made sure I understood everything, were very patient and kind, and clearly enjoy what they do for a living. I am so pleased with my entire experience and would absolutely recommend this dealership to anyone looking for a Subaru. Bryan was such a great salesman to work with! More