
Schlossmann Subaru City of Milwaukee
Milwaukee, WI
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Positive experience I have not always had good experiences with this service center. This time however was so much better. Mandi checked me in quickly and told me the I have not always had good experiences with this service center. This time however was so much better. Mandi checked me in quickly and told me they were running behind. She kept me informed of the progress on my vehicle and the work was done sooner than expected. Work was done to my satisfaction. In this case, the service writer made all the difference. Mandi was outstanding. More
Checking tires for leaks Sean had the tires and the tread checked. Based on the tread he recommended getting new tires before winter rather than sealing current tires. He was Sean had the tires and the tread checked. Based on the tread he recommended getting new tires before winter rather than sealing current tires. He was very polite, friendly and helpful. More
Good so far I'm testing a new service center/dealer due to poor experience with a previous one. This visit was just for 15,000 mile routine service. My Subaru F I'm testing a new service center/dealer due to poor experience with a previous one. This visit was just for 15,000 mile routine service. My Subaru Forester is an ok product but when problems arise neither Subaru corporate nor the previous dealer were cooperative in finding solutions. More
Routine maintenance Easy to get appointment on the day I wanted. Everything was still covered with the service package I have from when I bought the car. Staff always h Easy to get appointment on the day I wanted. Everything was still covered with the service package I have from when I bought the car. Staff always helpful and friendly. More
Outback 6 month oil change. Happy with the service and attention drove up very shortly someone was available to get me checked in. Liked that I saw them calling for extra help to Happy with the service and attention drove up very shortly someone was available to get me checked in. Liked that I saw them calling for extra help to get everyone in fast. Time estimate was good. Called me when done answered any questions I had and got out in good time. Liked the fact that it is dog friendly. More
Service I came to the service without appointment due to emergency situation. But, Mandi was very helpful for letting me in. She was also very friendly. I came to the service without appointment due to emergency situation. But, Mandi was very helpful for letting me in. She was also very friendly. More
Thanks for your help Recently came in for an oil change, tire rotation, and because there was a slow leak in a tire. Mario let me know the options and which was least expe Recently came in for an oil change, tire rotation, and because there was a slow leak in a tire. Mario let me know the options and which was least expensive. Existing Yolkohama Geolanders had 42k miles and 6/32 tread depth. No reason to replace all 4. Went with a new tire, shaved to match the other three for tread depth. Price for new tire was comparable to other shops for a single tire. Ordered on Monday, replaced on Wednesday, the first day I could make it in. Tire delivered on Tuesday. Well in the 2-3 day window given on Monday. Car was washed both days the car was in for service. Thanks! More
Routine service Everything was great as usual. On time and efficient. Mandi was awesome and very helpful! Will continue to come back for all maintenance in the future Everything was great as usual. On time and efficient. Mandi was awesome and very helpful! Will continue to come back for all maintenance in the future. More
Service. The service was outstanding. It is alway helpful and informative. The quality of the service is the major reason I buy cars at Schlossmann Subaru. T The service was outstanding. It is alway helpful and informative. The quality of the service is the major reason I buy cars at Schlossmann Subaru. Thank you. More
took too long I was purchasing 4 tires with installation. Made appt 1 week in advance. Dropped off car at 7 am. Didn't get a call that car was ready, so at 3:15 I was purchasing 4 tires with installation. Made appt 1 week in advance. Dropped off car at 7 am. Didn't get a call that car was ready, so at 3:15 p.m. I called them. They said they had just started on my tires and that they had some trouble with the tire machine. They picked me up at 4:15 to shuttle me back to the dealership and then I had to wait, as my car wasn't ready until 5 p.m. That's 10 hours! On the plus side, the service contact and the shuttle drivers were very courteous and friendly, but that's not going to convince me to come back again. More