Schlossmann's Honda City

Avoid if Possible Tried to purchase our leased Civic and financial staff not willing to help it all, even considering the vehicle had been leased with them. What they w Tried to purchase our leased Civic and financial staff not willing to help it all, even considering the vehicle had been leased with them. What they were not willing to do (or "waste their time"), Honda DavidHobbs did seamlessly. Try all other options before going there. No customer consideration or loyalty is appreciated there. More

Service I needed a B13 for my Accord. The service department was friendly and professional and the car was done by the promised time. I was able to get a sche I needed a B13 for my Accord. The service department was friendly and professional and the car was done by the promised time. I was able to get a scheduled time right away when I called and Darryl brought me to work and picked me up and provided good conversation to and from my destination. More

Excellent service! I have been servicing my Hondas at this dealership for almost 15 years. I have always received wonderful service and very knowledgeable representativ I have been servicing my Hondas at this dealership for almost 15 years. I have always received wonderful service and very knowledgeable representatives. They never push me to get repairs that may not yet be needed. My last experience was with Joe. Not only was he friendly and efficient, he also brightened my day with his beautiful smile. More

Worst customer service and disrespectful staff The trade in manager Jason Sandbach have no respect for customers. My husband and I almost made a deal with this dealership, we knew exactly what we w The trade in manager Jason Sandbach have no respect for customers. My husband and I almost made a deal with this dealership, we knew exactly what we wanted and how much we were looking to pay for as we had shopped around other dealerships. They did not have to waste time in negotiating nor any test drive and the deal was finalized on contingency that they would get the color we wanted from different dealship. We paid the deposit of $500 for them to get the car in. The sales person did say it wouldn't take more than 2 days as we wanted to take the delivery of the car by a certain date, it was an anniversary gift for my husband. They couldn't get the car in by the day that was committed and on top of that accused us for lying on the delivery date. Jason Sandbach was a complete jerk who had no respect when he called and was extremely rude. He straight accused me for lying and said because he has been with this company for 11 years which I guess just gives him the right to treat any customer the way he wants. I understand he might have had to pay some amount to trade in for the color that we wanted, however he or his team should have been up front and honest about whether or not they would be able to deliver the car at certain date. So that we could have made a better decision and would have never gone ahead with this agreement. I have been a Honda user for last 20 years and I have never gotten a customer service as pathetic as this one especially from someone who is at a managerial level. I would never recommend this dealership to anyone unless you want to be treated in a disrespectful manner. More

Purchased my first Honda I have never owned a Honda; but I was looking for a "new" used car with better gas mileage. I came to check out the used cars in the lot on a Saturday I have never owned a Honda; but I was looking for a "new" used car with better gas mileage. I came to check out the used cars in the lot on a Saturday when all of the sales people were busy. I walked in and was greeted by a newer employee who I informed that I wanted to test drive a vehicle. Unfortunately, once he opened up the car it had a nasty smoke smell. He indicated that he would check to see what other similar cars are available. But he never came back. After walking through the lot checking out the rest of the vehicles myself, I finally went back in and discovered that the guy who started helping me had started working with someone else (the manager later apologized both for the smelly vehicle experience and the new employee's conduct). I went up to the desk to ask if anyone could help me to test drive a car and thankfully, Pedro Rivera walked up and offered to go with me, which turned out to be very fortunate for me! Pedro was very knowledgeable of the cars and had great customer service. After an almost failed negotiation (not on Pedro's part), I purchased a car and came back two days later to pick it up. Pedro did an extraordinary job treating me and my boys with courteous and respect, showing me around the facility, explaining the process and demonstrating all of the details of how to operate the vehicle. He even stayed late to make sure the electronic car settings were all to my liking. I feel like he went above and beyond to make my first Honda purchase experience a good one. He is not your stereotypical "used car salesman" that is for sure. He made me feel like I was just as important as the buyer spending tens of thousands more on a new vehicle rather than the cost-efficient/budget car I was buying! Although it took a long time to complete the financing paperwork, I appreciated that Pedro had set my boys up to watch a movie and eat popcorn, so they didn't mind the wait. We were well taken care of, thanks to Pedro. I hope Honda appreciates that they have a special employee in Pedro. I would definitely consider coming back just to deal with him and would refer friends/family to him, as well. And I can honestly say I have never said that about a car salesman before! More

Received excellent service I was scheduled to my convenience for oil change and brake work. It was completed in estimated time frame and explained as to what needed to be servi I was scheduled to my convenience for oil change and brake work. It was completed in estimated time frame and explained as to what needed to be serviced and test driven to satisfaction of both myself and mechanic. Car wash was cream on the top. Quality experience by service agent and mechanic greatly appreciated. Dan Gengler, Honda City client since 1991. More

Shady Business - Very Poor Customer Service Want a new or use Honda or car, go somewhere else where people will treat you right. The wife wanted to visit this place when they were running their Want a new or use Honda or car, go somewhere else where people will treat you right. The wife wanted to visit this place when they were running their push, pull or drag deal offering a $4K for trade in value about 2 weeks ago. Like any customer I stop in with her and browsed the lot. She was looking at CR-V's but couldn't find any to her liking but spot a newer use '16 Civic. We test drove the car but couldn't go to far. Empty gas light was on. After test driving the car, we were in the process of completing the paperwork to finance the vehicle. I wasn't planning to buy a car so didn't have any title or down payment with me. Told the sales rep we would run home and grab the title and down payment. I offered to put a down payment down but he indicated it wasn't necessary and would keep the key FOB to avoid another buyer from purchasing the car. Ran home and got two calls from the sales rep. First is to when we would be back. The second call was 10 minutes later to let me know they sold the car. I was like what the F* and asked him to have a sales manager call me back. Got a call back from the sales manager who was basically useless. Sales Manager never once apologize for the screw job or take responsibility for their incompetence. He blamed me for leaving without talking to their finance group. Also, got the excuse the sales rep was new and didn't know the protocol. Rather the rep is new or seasoned, your training must have sucked. The sales rep wasn't too bad to work with.anyways. Blaming the customer is a big sign of disrespect and ignorance in valuing their time. Keep in mind I wasted 2 xxxx hours at this place. A decent sales manager would have apologies for the screw up and try to assist in finding another vehicle. I'm not mad that they sold the car, I'm xxxx because they wasted my time and tried to blame me for not finishing up the transaction. Also, they refused to pick up my wife's call when paged by the receptionist. I guess everything happens for a reason. Took my business to another Honda dealer and got a way better deal on a brand new Civic. A brand new Civic costed less than what they were offering on a certified Civic. Don't waste your time with this dealer. I had better experience at Russ Darrow Honda and Wilde Honda rather I purchased a car or not. This place is just as bad as Crazy Jim's. IMO this place doesn't even deserve a star. More