
Schlossmann's Honda City
Milwaukee, WI
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We have been working with Peter Froelich and Schlossmann's Honda City for many years and always have a positive experience. Between my wife and her family, they have purchased or leased 35+ car Schlossmann's Honda City for many years and always have a positive experience. Between my wife and her family, they have purchased or leased 35+ cars from Schlossmann's which says a tremendous amount about the dealership and the friendly service they offer. We recently leased a 2011 Honda Odyssey and were very pleased with the experience. We arrived and received a friendly greeting from Peter who immediately started asking questions about what we were looking for and explaining the options that they had available. At no time did we feel that we were being overlooked or that our time was not valued. I would recommend Peter Froelich and Schlossmann's Honda City to anyone. More
The BEST and SHORTEST time EVER!!!!!! 2 hours done deal!. I knew what I wanted , very efficient!!!! Can't say enough about my experience!!!!! Thank You so much! From the sales, to assistant, to gettin deal!. I knew what I wanted , very efficient!!!! Can't say enough about my experience!!!!! Thank You so much! From the sales, to assistant, to getting my new car cleaned up, liscense plate renewal, financing gal, everything went beautiful! More
This was the first new car purchase I had made in over 15 years and Randy made the entire process-from choosing a car (Civic) to the color (I didnt care-he insisted I choose) and even the financing a positiv years and Randy made the entire process-from choosing a car (Civic) to the color (I didnt care-he insisted I choose) and even the financing a positive experience. When I am in the position for another new vehicle, I will definitely look to Randy once again. I can honestly say, I love my Honda Salesman. More
Let me start off by saying on Dec 17th I hated Car dealerships. I have always hated car dealerships. On December 18th we called Schlossmann Honda and my opinion has been changed forever. This deale dealerships. I have always hated car dealerships. On December 18th we called Schlossmann Honda and my opinion has been changed forever. This dealership is awesome. First the negotiation process was a breeze. I called John Billman on the phone and negotiated with him for a few minutes. He gave me his best price, which was better than any other price in town. The best part of this was when we got into the shop, John and Tom honored their word. If you have ever worked with car dealerships on the phone before, you know that when you come in the door there are hidden charges and little "oversights" that will raise the price of the car another 1000 bucks at least. (saying "oh this price was for a Manual Transmission and not an Automatic seems to be a popular one) Not at Schlossmann. Everything they told us on the phone was true. We came in and filled out the paperwork and bought our car. The new Car manager (Tom Putz) came and talked with us while we were waiting for the paperwork to finish and for the car to be prepped. He really made us feel at home and feel like our business was highly valued. Even though we were probably buying a lower end car on the price scale(HONDA FIT WHICH WE LOVE), we felt as though we were the most important customers there. He was trying to build a long term relationship and not just make a quick buck on us. We have a young son who is very active and hyper and they made us feel comfortable the entire time. It was an amazing job. The other Gentleman we worked with was Pedro - also a car dealer. Pedro was very truthful with us, very upfront and honest, and also made us feel very welcome. He did not apply any pressure and helped us get situated and comfortable while the ball got rolling. I cannot believe I am saying this but I actually enjoyed my time at this dealership, as did my wife. We look forward to many many more years of business with Pedro, John, and Tom. I would HIGHLY recommend this dealership to anyone and everyone. You will be happy you stopped in. More
I had a great experiance leasing my new car. The salesman(Randy Pohl) was extreamly friendly and knowledable. Didnt pressure me at all. Got me into the car I wanted at a great price. This is the 4 salesman(Randy Pohl) was extreamly friendly and knowledable. Didnt pressure me at all. Got me into the car I wanted at a great price. This is the 4th car we have gotton from Randy at Honda City and I wont hesitate to go back again. More
I had called this dealer before coming in and was transferred to Peter (18 years experience). He was very personable over the phone and the same in person. I went in to test drive the 2011 CR-V and transferred to Peter (18 years experience). He was very personable over the phone and the same in person. I went in to test drive the 2011 CR-V and left with leasing it for a in-house special they had. Peter was very helpful, organized and thorough. His helper, Dan, was also very friendly, organized and detailed with all the options the car had. Overall, it was a great experience. More
So, after looking all around the Madison/Twin Cities/Milwaukee area for the best deal on a new Honda Sport Fit, I finally decided on Scholssman's in Milwaukee, even though that meant an extra dri Cities/Milwaukee area for the best deal on a new Honda Sport Fit, I finally decided on Scholssman's in Milwaukee, even though that meant an extra drive from Madison. Donna Mears, who I contacted through carsoup, was extremely helpful and knowledgeable. Unlike alot of places I contacted online, they didn't harass (okay--harass might not be the best word, but I said I wanted to be contacted by email and these people kept calling and calling and calling...) me. I felt like I was treated with respect the whole time, even when I needed a little bit of extra help. Unfortunately, I can't say that I was thrilled with Chuck Snowdon, the cars salesman that Donna passed me off to once I got there to actually sign the paperwork. He was very nice and polite, but I felt like I was more knowledgeable about the car, its features, and the car buying process than he was. I was seriously afraid he was going to make an important paperwork mistake and that we would have to fix an error later on. Ugh. Overall though, I was very happy with my experience. Donna was great, and I would definately recommend Schlossmans to anyone looking for a Honda. They had the best price--period. More
We have been coming to Honda City for 10 years now. Peter Froelich has been taking care of us all these years ! He is cheerful, courteous, and we even catch up on whats been going on with our families . Froelich has been taking care of us all these years ! He is cheerful, courteous, and we even catch up on whats been going on with our families . It is important to us to be cared for by someone who is patient. We are getting up in years and need things explained to us very simply ....but with a sense of humor and a smile.Peter is very personable . He always makes us feel comfortable . More
Today I stopped by the Scholssmann Honda City in Milwaukee to discuss some recent issues on my wife's 2006 Accord with the Service manager Pete Loberg. This was after several phone conversations and Milwaukee to discuss some recent issues on my wife's 2006 Accord with the Service manager Pete Loberg. This was after several phone conversations and gathering of records Pete had requested. The conversation was in regards to an oil leak from the drain pan plug area. My wife had taken over the lease on her accord about 7 months ago and with that she received a few free oil change certificates. The first oil change we brought it to the Honda facility and everything went great, there we no problems. The very next oil change all the sudden we are informed there is a problem but don't worry Honda will take care of it at no charge and they proceeded to re-thread the oil pan and put a new drain plug in. Ever since that day oil has been slowly leaking out of the drain plug staining my garage floor. I had my wife bring the car in to get checked out at which time they "re-torqued" the plug and said if it continues you need a new drain pan. After this the car is still leaking oil. I explained the situation to the service manager Pete Loberg at which time he requested data from past oil changes. I disagreed at the need for this data as there were clearly no issues the first time we brought the car in but proceeded to please him anyway. Today I brought in that data for Pete's review and to finish our discussion. After review Pete outright said the problem wasn't his fault but he would absorb the installation cost if I purchased the $150 part. After I explained several time this was unacceptable because the first oil change went fine and the second time it is obvious the technician over torqued the plug causing the need to re-thread which in the end is the cause of the slow leak. Pete rudely said well that's all I can do and walked away. His attitude and tone was outright unprofessional. I am very disappointed with the service and furthermore at the lack of willingness to take full responsibility for damage caused to my vehicle during a servicing their facility. More
This was the worst customer service I have ever experienced. I leased a vechile through this dealership for 5 years; my parents also have been loyal customers, and leased a vechile through Honda C experienced. I leased a vechile through this dealership for 5 years; my parents also have been loyal customers, and leased a vechile through Honda City for 3 years. At the end of my lease, I met with a sales person who completely misrepresented the lease return process through the dealership; unfortunately, I relied upon his misrepresentations in making the decision to purchase a $14,000.00 vechicle, rather than purchasing the leased vehicle. The misrepresentations resulted in over $2,000 in unexpected fees that I was charged for the return of the leased vehicle (the dealer had represented that any fees, at most, would be negligible). After over 60 days of trying to work with multiple representatives from Honda City in resolving the charges, I had been lied to repeatedly, phone calls were not returned, and in the end I wound up paying the full amount of the charges. Their behavior is appalling and I would NEVER set foot in this dealership again. Honda Dealer Services is investigating into this situation, as we lodged a formal complaint. More