Schomp BMW

Upkeep They treat you like they have known you for years. I don't have a top of the line car, but they treat me like I do. They always make sure to offer dri They treat you like they have known you for years. I don't have a top of the line car, but they treat me like I do. They always make sure to offer drinks and are very quick to help you with your needs. More

Efficiently Very efficient, fast, friendly, easy service experience. Quick turnaround time , quick diagnosis and overall pleasant atmosphere. Would highly recomm Very efficient, fast, friendly, easy service experience. Quick turnaround time , quick diagnosis and overall pleasant atmosphere. Would highly recommend this dealership to anyone in the local area. More

Great customer service Schomp BMW service is run like a well oiled machine. Brought car in for scheduled service. Received a loaner and was on my way. It was ready for pi Schomp BMW service is run like a well oiled machine. Brought car in for scheduled service. Received a loaner and was on my way. It was ready for pickup in just 3 hours! More

Great service - really helped me out The service team and Ariel were so helpful when my car broke down in the mountains. Helped arrange for car tow and fixed quickly. Friendly and carin The service team and Ariel were so helpful when my car broke down in the mountains. Helped arrange for car tow and fixed quickly. Friendly and caring service. More

Review of Ralph Schomp BMW service Please especially commend the excellent Service Representive, Ms. Jenna Malone who has always been knowledgeable, responsive, and clear in her explana Please especially commend the excellent Service Representive, Ms. Jenna Malone who has always been knowledgeable, responsive, and clear in her explanations answering my endless questions about the service on my BMW. The work I have had performed on my auto has always been superb and timely, and the availability of loaner cars is essential to the kind work that I do. Outstanding Service at Schomp. More

Excellent service experience Every time I have had my car serviced at Schomp BMW it has been an excellent experience. It is easy to schedule an appointment, they provide a courtes Every time I have had my car serviced at Schomp BMW it has been an excellent experience. It is easy to schedule an appointment, they provide a courtesy vehicle if needed, my service advisor (Mike G) is as helpful as can be, and I can speak directly with the mechanics who work on my car if I want to. I honestly can't think of a way the experience could be improved. More

Dishonest Sales and Service I have continually had problems with schomp every time I use them. When I bought my car through them, they had a promotion going where the first two I have continually had problems with schomp every time I use them. When I bought my car through them, they had a promotion going where the first two months of your loan were paid by BMW. After purchasing the car, they would not honor the promotion, claiming it was only for some cars, but not my car. I had to prove I was told I was eligible for the promotion through paperwork and testimony of people who were with me when I purchased the car, and had to file a complaint with the better business bureau to get them to honor the promotion. Since then I have brought my car in to be serviced a few times. This last time, after owning the car for 3 years, I discovered they did not certify the car correctly and as a result all maintenance on the vehicle has not been done properly, regardless of having the BMW maintenance plan. This error was discovered by me, after questioning why oil changes were only being done every 2 years/20000 miles which is not congruent with BMWs police, even though I had been brining my car to a BMW dealer annually. After speaking to the sales manager twice, and the service manager twice, I was able to get part of the maintnece that was owed, however I had to speak with the service manager again when picking up my car, as the service tech tried to bill me for the services. I am still working on figuring out the potential damage from the vehicle not being maintained properly, and what the effects could be in the future. It always seems to be a headache, when working with schomp and making sure they hold up their contractual responsibilities. More