Schomp BMW

Service Disaster! Took an X3 to get a simple oil change. What a DISASTER! Took 35 minutes to "check in" and get a loaner car. Seems the chick doing the loaners wen Took an X3 to get a simple oil change. What a DISASTER! Took 35 minutes to "check in" and get a loaner car. Seems the chick doing the loaners went to go wash a car and no one was left to pass out loaners. With the rest of the employee standing around with that "not my job" attitude, it took 20 minutes before someone finally decided he might as well get me a car. He walked by my multiple times before he decided maybe I had waited long enough. maybe they have a quota of wasted customer minutes before they are allowed to help out. Upon picking up my car a few hours later after the oil change was done, no one greeted me, no one said a word for 20 minutes. No one was available to check me back out. No one. Finally some old lady came around from her cubicle to do it. TERRRIBLE customer service. Grease xxxxxx literally does a better job, and Grease xxxxxx costs less since time is money and I wasted an hour with these jokers. I can get the oil changed at Grease xxxxxx faster than I can drive to Schomp BMW and get “checked in”. I’ll be paying for an oil change from now on at Grease xxxxxx since the xxxxxxx at Schomp couldn’t care less if I do and will waste my time if I go there. So much for the value of “free maintenance” at Schomp. I thought buying a BMW would treat me to better customer service than at the domestic dealers. Not so. Schomp is all hype, no action. BTW, Schomp is the dealer that “forgot” to pay off my trade in. After 45 days from the date of sale, I get a notice from the car’s bank that my payment hadn’t been made. Schomp BMW said they “forgot”. On top of that, I asked to buy a key fob protector for an X1. The parts guy had no idea which protector went to which car. How do you like that, a BMW parts guy that has no clue about BMW branded parts for BMW cars. More

I value superior customer service and Schomp always delivers I keep my 2008 135i convertible in pristine condition. Matt Mueller of the Schomp service understands the level of care I expect from Schomp, and I am I keep my 2008 135i convertible in pristine condition. Matt Mueller of the Schomp service understands the level of care I expect from Schomp, and I am never disappointed. He performs routine service as needed and catches problems before they become big problems. In addition, I appreciate the loaner cars and receiving my clean car once service is completed. More

Customer Service...just the way you like it!! Mike and the service team always exceed my expectations - friendly and comprehensive service and the customer comes first!! Appointments are made eas Mike and the service team always exceed my expectations - friendly and comprehensive service and the customer comes first!! Appointments are made easy - they greet you when you arrive and take care of you quickly when you come back to pick up your car. You can buy a car at a lot of dealers - it's what happens after the transaction that really matters. Customer service is A+++++ More

Tomas del Bano did a great job! My experience with purchasing a vehicle from Schomp and Tomas del Bano was awesome! Tomas laid out all the proper exceptions to help make this proces My experience with purchasing a vehicle from Schomp and Tomas del Bano was awesome! Tomas laid out all the proper exceptions to help make this process as smooth as possible. Everyone we dealt with did an amazing job! More

Superior Experience At Schomp After terrible experience at another Denver-Metro BMW dealer I reached out online and was connected to Alice Hausig. She was friendly, well informed, After terrible experience at another Denver-Metro BMW dealer I reached out online and was connected to Alice Hausig. She was friendly, well informed, and a pleasure to work with. After my i3 lease expires I hope to work with her again. She made the process easy, painless, and fun! More

This Loyal Lexus owner has NOW BECOME A BMW fan After 12 years driving a Lexus - decided to look at the competitors when my 2011 Lexus was totaled two weeks ago. Ruled out the Lexus as a replacemen After 12 years driving a Lexus - decided to look at the competitors when my 2011 Lexus was totaled two weeks ago. Ruled out the Lexus as a replacement because I absolutely hated the front appearance. That grill makes the car look like an angry animal. So focused on Audi, Infiniti, Acura and BMW. Initially had no intention of looking at a BMW - but leaving the Infiniti dealership - saw the BMW right across the road and said - "oh let me at least look at it". When I walked in - was introduced to Jim Merrell. To say it was my lucky day would be an understatement. He was professional, classy, helpful. No pressure whatsoever, Didn't trash the competitors - just focused on the benefits of a BMW. After two days - and test driving the other competitors - final decision was between the Audi and BMW. I bought the BMW 535i - because of the car - it's performance - and the service provided by Jim Merrell. Great price - fabulous quality - tremendous service. More

Fantastic Customer Service Everyone at Schomp was fantastic. They took the time to explain everything and gave me time to think about my purchase. I didn't feel rushed or pres Everyone at Schomp was fantastic. They took the time to explain everything and gave me time to think about my purchase. I didn't feel rushed or pressured! I LOVE my new car and after owning 6 different cars before this one I can honestly say I have never said that about a car before. More

The Gold Standard! I was treated like royalty by the entire team! I was in the market for a sport coupe. I received a warm greeting from a salesman named Chris Sanchez! I was treated like royalty by the entire team! I was in the market for a sport coupe. I received a warm greeting from a salesman named Chris Sanchez! I was impressed with his pride and enthusiasm for Ralph Schomp and his encyclopedic knowledge of the BMW brand. Chris made the daunting challenge of purchasing my dream car a delight! The process took approximately 4 hours from soup to nuts. I am unabashedly a RS fan!! More

Chris Frydry I Feel very fortunate that Chris "Frydry" was our BMW contact. He is professional, knowledgeable, patient & fun to work with! He explained all of our I Feel very fortunate that Chris "Frydry" was our BMW contact. He is professional, knowledgeable, patient & fun to work with! He explained all of our options & answered all my questions (sometimes more than once 😊).. Thank you Chris!! More