Schomp BMW

This review is a reflection of the Service department, not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy revi not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy review but please don't make the mistake of bringing your vehicle to the Service department here. I also wouldn’t buy a car here since their warranty requires you to bring it back to this location. I spoke with several folks in Management here and it was a waste of my time and energy, including attempting to talk with the general manager, Michael Coleman. Gave him about a week and nothing came of it. Avoid this Service department like the plague. ------------------------------------------- I bought my X3 in August of 2020. I have been a long term supporter of BMW and so is my family and extended family. After this experience, I plan on selling my vehicle. This last October the CAS module went out. What ensued was a 2 week saga of incompetence, inconvenience, frustration, back and forth trips to Lakewood (1.5 hr trip) and a significant lack of communication with my service advisor, Brian Johnson. After taking this to the Parts and Service Manager, Adrian Downey, this experience somehow managed to get worse despite him claiming to want to come to some sort of resolution. After walking him through the bullet points (trust me, this was a lengthy qccount including having the car towed to them and them being unable to locate it), he then argued with me over battery replacement. I fully understand that warranties in this industry will not cover battery replacement. And fair enough, if it were from normal wear and tear, I'd have no problem replacing it myself. The trouble is: the battery was killed as part of the CAS module going out and being repaired. After the lengthy, frustrating process, I would have expected more empathy and a greater attempt at restoring my faith in my vehicle and in the brand. This did not occur. The service manager proceeded to argue with me over a $200 battery plus an additional $200+ to re-program (again, even though this was damaged in the process of repairing the vehicle). He continued to ask me if I approved the service of replacing the battery. yes, of course. The only alternative option would be to have the car towed (for the 3rd time) to replace it myself only to have it towed back to BMW for reprogramming. Regardless of whatever your policy is, it sucks. It’s shady and so are your service folks. All in all, I plan on selling my car asap. Do not trust these people with servicing your car. You will be swindled and disappointed. Also check out their BBB complaints. The service department has many. More

Chris, my salesperson, and Schomp made getting a new car simple and easy. I had never gotten a car from Schomp before, but I will definitely start there for my next one. The no-negotiating for price made simple and easy. I had never gotten a car from Schomp before, but I will definitely start there for my next one. The no-negotiating for price made things simple and the lack of dealer fees made things predictable. More

Great buying experience. Christopher was polite, professional and very customer focused. My car was delivered to me in excellent condition. The buying process was quick easy. Christopher was polite, professional and very customer focused. My car was delivered to me in excellent condition. The buying process was quick easy. More

Damian provided excellent customer service. Honest, professional, knowledgeable and courteous. I would happily refer family or friends to Damian should they have interest. I recommend Schomp. Honest, professional, knowledgeable and courteous. I would happily refer family or friends to Damian should they have interest. I recommend Schomp. More

Submitted an online request and was contacted by Damian. I hope anyone that has a general idea of what they may be looking for gets to work with Damian. His overall knowledge of the brand is unmatched and h I hope anyone that has a general idea of what they may be looking for gets to work with Damian. His overall knowledge of the brand is unmatched and he made the process of securing exactly what I wanted absolutely seamless. In addition Damian made introductions to us throughout the dealership which made not only the purchase process but also ownership of our new vehicle a full circle experience. If you're remotely considering securing a vehicle through Schomp you should request Damian to guide you through the process. More

As always, schomp bmw is great to work with and Chris made it an easy process to review and purchase the car made it an easy process to review and purchase the car More

Christopher was fabulous to work with. He was knowledgeable, competent and very helpful. We are enjoying the X3. He was knowledgeable, competent and very helpful. We are enjoying the X3. More

I ordered my car mid July and was told it would be here at the end of August. That was further delayed and I didn’t end up receiving my car until the end of September. All in all the dealership made me who at the end of August. That was further delayed and I didn’t end up receiving my car until the end of September. All in all the dealership made me whole for car rentals and I am pleased with how they handled the situation as it was a major inconvenience to me, but also a surprise to them as well. The communication could have been better along the way (ie, I was told my car was ready to go and then told the next day it wasn’t). But I think a lot of that was due to BMW corporate and out of the dealerships hands. All in all I am pleased with the purchase experience. More

Damian was super helpful and attentive during the purchase process. He was great at communicating and was always honest. I will certainly call him when I get my next BMW! purchase process. He was great at communicating and was always honest. I will certainly call him when I get my next BMW! More

Beautiful cars with a good price. I just wish they were able to update their inventory as soon as they sold a car. I just wish they were able to update their inventory as soon as they sold a car. More