Schomp BMW

Amazing service! My retired dad had a bad experience last year, but Chris Bridges made everything right to make my dad feel comfortable and satisfied with the service. Thank you Chris for taking care of my year, but Chris Bridges made everything right to make my dad feel comfortable and satisfied with the service. Thank you Chris for taking care of my car and my dad’s, we really appreciate it! More

I have owned BMWs for over 45 years. Schomp BMW service team continues to meet and exceed my expectations. Knowledgeable, professional and personable are just a few words to describe them. team continues to meet and exceed my expectations. Knowledgeable, professional and personable are just a few words to describe them. More

The dealership was amazing, employee all knowledgeable and welcoming. The best part was. The home delivery service BMW provides, also Mike went above and beyond to help with the purchase of this vehicle. and welcoming. The best part was. The home delivery service BMW provides, also Mike went above and beyond to help with the purchase of this vehicle. Thx Mike! More

This was such an easy process. I never want to buy a car any other way. Mike brought the car to me to test drive, and I signed papers at home. No more hours and hours in a dealership!! any other way. Mike brought the car to me to test drive, and I signed papers at home. No more hours and hours in a dealership!! More

Schomp provides the best car buying experience. Mike was a knowledgeable and a pleasure to work with. Never felt we were ‘sold’ a car, we bought what we wanted. Who knows but covid policies may have defin a knowledgeable and a pleasure to work with. Never felt we were ‘sold’ a car, we bought what we wanted. Who knows but covid policies may have defined the future of car buying. More

Professional knowledgable dealership personnel. They helped me buy my dream car quickly and easily. I would not hesitate to recommend them to friends and family. helped me buy my dream car quickly and easily. I would not hesitate to recommend them to friends and family. More

Schomp BMW service is outstanding. They treat you extremely well and the waiting area is very pleasant. I felt the quality of work was excellent and experience very positive overall extremely well and the waiting area is very pleasant. I felt the quality of work was excellent and experience very positive overall More

Fast, simple and easy transaction. Salesman Mike Barrett was wonderful to work with. Very knowledgeable and friendly. I highly recommend buying from Schomp BMW, especially if you are lucky enough to work wi was wonderful to work with. Very knowledgeable and friendly. I highly recommend buying from Schomp BMW, especially if you are lucky enough to work with Mike! More

Everything went pretty smooth all together buying procedure was last than one hour thanks so much and see you next time Michael and please keep up the good work procedure was last than one hour thanks so much and see you next time Michael and please keep up the good work More

The entire experience has been less than expected. We worked with Jeff the sales manager, as he was training a new hire. There were a few hiccups and miscommunications, but Jeff was courteous and pleasan worked with Jeff the sales manager, as he was training a new hire. There were a few hiccups and miscommunications, but Jeff was courteous and pleasant to work with. The windshield on the car was cracked and noted on the we owe. The glass needed to be special ordered. Once we started dealing with the service department is where we received terrible service. We were contacted to schedule the repair via text and told it would take about half a day. They offered a loaner car. We received a confirmation text for an 8:10am appointment. When my husband showed up on-time, they told him he was early and scheduled for 8:30, but they would squeeze him in. They gave him a 3 series which is tiny for a family 6 and one on the way. Ashley Otto called us that evening to let us know, the new windshield was also broken and they would need to keep the car overnight and into the next evening, since they had already pulled the glass out. They would need to see if they had another windshield in stock the next day and she would be in touch. We agreed that was fine. The next day we didn't receive any updates. We live about an hour north of the dealership. I happened to be down south and started calling around 4pm for an update, as I was ready to head back up north. We called the service department and they said Ashley wasn't at her desk, but they would have her call her us when she was back. a quarter after 5pm, I was still stalling from heading home. I left Ashley a voicemail and I finally reached out to Jeff to help me get in touch with Ashley. She FINALLY called back and said they did not have the windshield in stock and they installed the broken windshield. The communication or lack there of was frustrating. Driving around in a tiny car when we are a family of 6 was frustrating and having to wait another two weeks and then come back and do it again was frustrating. Ashely assured us they would call when the new windshield came in and they would get us re-scheduled. A month later we still had not heard anything. I reached out to Jeff to get an update. By the end of business day, no update from Ashley or anyone at the service department. I called the service department the next day. They said the person that could confirm if that was in stock was away from their desk, but they would call me back. Service confirmed my phone number as the line to call back. 5 hours later no call. I reached back out to Jeff. He sent another email to Ashley to check in and do her job. I found Ashley's cell phone number and left her a message. she FINALLY called me back and said she had left my husband a message just today (15 minutes earlier than I called her). She said she had no idea when the windshield came in and that she couldn't help me to schedule the appointment. She was rude and unhelpful with letting me know how to go about scheduling the appointment. Ashley's communication skills are terrible. This wouldn't have been a frustrating situation if she would have just picked up the phone and kept us in the loop. She should not be in customer service. Hoping to get an uncracked windshield into our car after almost two full months. We purchased the Tahoe, because I am pregnant and didn't want to have to deal with it once the baby arrived. Unfortunately we are still having to deal with this now. More