Schomp BMW - Service Center

The reason for the lower rating in the "Price" category, is because when I was told I needed a new battery for my vehicle, I was told the price of the battery but was not informed that I would be category, is because when I was told I needed a new battery for my vehicle, I was told the price of the battery but was not informed that I would be charged an hour of labor at $126. Thinking about it later made me feel like I was tricked into agreeing to purchasing the battery even though it was needed to make the repair. More

Chris, is absolutely the BEST! He is so well-mannered, very polite, and thinks ahead of the customer, like when I asked him if they could do an oil change also, as I just just brought the vehicle in for a very polite, and thinks ahead of the customer, like when I asked him if they could do an oil change also, as I just just brought the vehicle in for a tire rotation. His reply was, "yes, I already put that down to do an oil change, since you were here!" Unbelievable, he knows what to do before I even say it! Chris has got to stay, otherwise I won't stay with service. He is fantastic with his kind attentive attitude, like I am his only customer, and I know I am not!!! THANKS! More

Overall every time I have taken my car into Schomp BMW it has been a very pleasant experience. All staff in the service department is courteus and always willing to help. The only frustration I have is that has been a very pleasant experience. All staff in the service department is courteus and always willing to help. The only frustration I have is that my car has had to go in for service several times for what appears to be the same issue. Although it is different. This is just frustrating for me. Although the service advisor has been very nice throughout every situtation. More

The dealership is new so it is very nice and comfortable. This was the first time that I waited for my car to be done so I enjoyed watching television and having some coffee. Steven advised that the car wo This was the first time that I waited for my car to be done so I enjoyed watching television and having some coffee. Steven advised that the car would be done in an hour and he was right on the money. I didnt know to wait any longer and was on my way. though taking your care to a dealership is in many cases frowned upon due to pricing, I enjoy the friendliness and comfort of taking my car to Schomp. More

Very prompt and friendly service. The fact that you offer a loaner car when my car is in for service is very important. Ricky has been very responsive to my needs. Also, the loaner allow one to drive offer a loaner car when my car is in for service is very important. Ricky has been very responsive to my needs. Also, the loaner allow one to drive some newer BMW vehicles which will most likely influence my next buying decision. More

As I noted in an earlier email, everthing was fine with the exception of the car wash. It would have been better had the car not been washed at all as I ended up having to spend several more dollars just the exception of the car wash. It would have been better had the car not been washed at all as I ended up having to spend several more dollars just to get the soap residue off my car. In the past I have certainly appreciated this extra "perk", however this time it was not appreciated. More

I have had my BMW in for service many times and Mike was the kindest most patient service advisor I have ever worked with, I needed to check with my husband on some of the repairs and he did not pressure me the kindest most patient service advisor I have ever worked with, I needed to check with my husband on some of the repairs and he did not pressure me for an answer, seemed like he fully understood that I didn't know much about car care and explained the details in a way I was able to understand. Next time, I will ask for him personally to be my service advisor. More

My wife and I each drive a Schomp Accord and we have been working with Nhat for the last 4 years. He is always friendly, professional and knowledgable. The work is always done to our satisfaction and on time working with Nhat for the last 4 years. He is always friendly, professional and knowledgable. The work is always done to our satisfaction and on time. We have recommended Schomp to several of our friends. 2 of them have purchase vehicles from you. We wouldn't go anywhere else. Thank you, Don Nielsen More

My opinion of Schomp Mini Service has been turned around 180 degrees from where it was 4 months ago. 4 months ago I reported that the window tint installed on my car when I took new delivery (1 year earlier 180 degrees from where it was 4 months ago. 4 months ago I reported that the window tint installed on my car when I took new delivery (1 year earlier) was really looking poor. The appearance had become one of dirty hazy windows when looking from the inside out. After two trips from Westminster to the shop, I was eventually told that nothing was going to be done, because there was no apparent issues with the quality and/or workmanship. I knew from experience, and watching these particular windows deteriorate, that this was a wrong assessment. I became upset, and dismissed all trust in my favorite dealership (you) from that point on. I even vowed I would never return to Schomp MINI for anything, once a special warranty part arrived and was installed. 4 months passed, along with a few attempts to find out when a warranty part was ever going to arrive in order to get it installed and be on my way to separation from Schomp MINI. Well, in early February, I spoke with Robert to offer up a deal regarding my warranty part. The part was in, but was still missing an attaching push in rivet retainer. I asked Robert if I could come in, have the part replaced (side of seat plastic cover), and they could use one out of a variety of rivet retainers I went out on my own and located to be used. It was during this conversation that Robert asked me if I still had the tint on my windows that was originally installed when I took delivery. I told him I did, and that I hadn't been able to get to a 3rd party 3M dealer to get a second opinion on the tint material. Robert then told me, that as a result of a meeting, it was decided to re-tint my MINI and wanted to know when I could bring it in to have it done and get my warranty part installed. Needless to say, I was very pleased to know my particular issue was not forgotten about, and reconsideration was given to my problem. And I cannot begin to tell you how pleased I am that my confidence, trust, and admiration for your service center has been rekindled. One might think I was asking for a lot...I wasn't. I merely had an issue with something I paid good money for, and it's appearance was unacceptable. This appearance was not there when I took delivery in Oct 09, it manifested itself over a period of a year...in my opinion an issue regarding the material itself. Robert himself seen the poor appearance, yet I know he was "instructed" to tell me there was nothing wrong with it. The issue could've been left as it was, accepting the fact that just one customer would never return. But you didn't, and it re-established my faith that customer satisfaction is of high priority. More

We were just in there for an oil change and browsed your lot while we were waiting. Everything went smoothly as it always has. My son bought a vehicle at the dealership when he was home on leave during Ch lot while we were waiting. Everything went smoothly as it always has. My son bought a vehicle at the dealership when he was home on leave during Christmas. Once again, a good experience. We will be back in the future. More