Schomp MINI

Excellent Buying Experience Started transaction via telephone in different state. Flew in and took delivery a few hours later. The the experience was flawless and Sales/Service Started transaction via telephone in different state. Flew in and took delivery a few hours later. The the experience was flawless and Sales/Service worked hard on a weekend to have the options installed I requested. Straight forward closing. We were treated very well. More

Purchase of brand new Mini Cooper We had a great experience with Adam Kief who made the purchase experience smooth and efficient. Also got great guidance from the MINI Genius Danielle We had a great experience with Adam Kief who made the purchase experience smooth and efficient. Also got great guidance from the MINI Genius Danielle DeVries. Thanks so much! More

Treated very well Salesperson including all others involved were knowledgeable and helpful. I'd buy from them again and recommend them. Very friendly staff. Danielle Salesperson including all others involved were knowledgeable and helpful. I'd buy from them again and recommend them. Very friendly staff. Danielle and Max Higgins were very nice to work with. Danielle's car orientation was very good. More

Matt Slavin was amazing My car finally kicked the bucket. I came in and met Matt. He helped me thru the process and I'm now driving my Mini Cooper...pepper. He was helpf My car finally kicked the bucket. I came in and met Matt. He helped me thru the process and I'm now driving my Mini Cooper...pepper. He was helpful, efficient, and he made my purchase the easiest car purchase ever. More

Great used car buying experience for my teenagers Laura Mcinnis was immensely kind and helpful in looking for a used car for my teenage twins. She even called when she thought the car was at risk of Laura Mcinnis was immensely kind and helpful in looking for a used car for my teenage twins. She even called when she thought the car was at risk of being sold to someone else. She was an absolute pleasure to deal with, answering our many questions and working within our constraints. Thanks! More

Laura, John, and Cody were kind and helpful. Laura McInnis sat down with me on Wednesday and helped me narrow down what I was looking for. I found a 4 door hard top Mini that I was interested in, Laura McInnis sat down with me on Wednesday and helped me narrow down what I was looking for. I found a 4 door hard top Mini that I was interested in, but it was in the service department. She let me drive a different one to get the feel for it. When I left I asked her to call me when the other one was out of service. She followed through and called me back on Saturday. She and John helped me with the trade in process, financing and buying the Mini. They were both knowledgeable and professional. I also enjoyed the "tour" of my new fancy car that Cody gave me. He was very pleasant and informative More

Customer service OK but there were problems after.. I presented my 2005 Honda Pilot for routine maintenance and left the vehicle at Schomp for the day. Tyler was the representative who met me in the mo I presented my 2005 Honda Pilot for routine maintenance and left the vehicle at Schomp for the day. Tyler was the representative who met me in the morning. He asked me if there were any problems. I described that the "TMPS" indicator light was coming on regularly and needed an estimate for driver seat repair. He was great about calling and indicating clearly what was needed, the process and the cost. I picked up the vehicle at approximately 5pm and he was not present. An assistant asked me whether I would like the vehicle washed and I said "yes". A few minutes later, my Pilot was pulled up and another assistant explained that they did not want to run the car through the wash because of the "driver's side mirror". Historically, that the mirror has not responded to the control panel in the door of the car for months, so I said that that was OK, thinking that this was the problem (identified during the routine inspection that day). I drove away and approximately 5 min into the drive on the highway, the entire mirror fell out of the casing, banging away at the side of the car, only dangling by one small wire. This was NOT the condition that the mirror was in when I left the car that morning BY ANY MEANS. Also, the TMPS indicator light came on again during this drive home. I was clearly not expecting any of this. So, I called and spoke to Ryan at the Service Center when I arrived home (after holding the mirror with my hand so it would not fall off). I explained the situation and he indicated that I would need to talk to someone when the ordered part for the seat arrived at the dealership. I told HIM to document this incident so that it was recorded. I am very dissatisfied with this development. I realize that things happen, especially in an older vehicle, but this mirror was in a normal (albeit stationary position) for a very long time with no issues from weather, wind, or driving. I need to speak to someone about how this will be fixed so that it is functional. More