Schomp MINI

Matt Tewmey provided great customer service After my 3rd trip to the service department for a lightbulb malfunction in less then a week, I was extremely frustrated. Instead of getting to the bo After my 3rd trip to the service department for a lightbulb malfunction in less then a week, I was extremely frustrated. Instead of getting to the bottom of the issue they were just changing the bulb. I was driving back and forth and planting myself in the waiting room over and over. I was explaining to the lady who was checking me out that there was more to the issue, because it kept happening and that i would really appreciate not making a 4th visit in a week for the same issue when Matt Tewmey overheard my frustration and took leadership and ownership of the issue. Wow! he listened and took the time to help rather then just offer a band-aid approach. He listened asked questions and confirmed my issue and concern.... Are you listening Schomp management this guy is a big asset to your team. Tonight my review would have been a 1 star but after I talked with Matt I give him a 5 star perfect rating for perfect customer service! Matt could teach a class on how to handle unhappy customers. I personally would hire Matt. Matt you turned a very unhappy customer around very skillfully. Great Job!! More

Miscommunication nightmare. Horrible Documentation Took vehicle to dealer for first service. Technician came out and told my wife the tires were getting close to being worn at at 5/32. Would recommend Took vehicle to dealer for first service. Technician came out and told my wife the tires were getting close to being worn at at 5/32. Would recommend them now for convenience since we live in the springs. It is not convenient to spend 600 dollars when the tires are halfway worn. I don't care if winter is coming or not. Should have said, tires are at 5/32 ... will need tires maybe by the next service. My husband has been in Texas after having surgery. After filing out the survey from Mini, my husband got a call from his former employer letting him know that Mark the Gm of the dealer called him asking him to keep his employees in line better. That is ridiculous. I would strongly caution anyone to use this facility. More

I went to purchase a Mini and I was extremely nervous. Car buying I find overwhelming and confusing and I was worried about pushy salesmen. BUT I found the service at Schomp Mini extremely helpful and res Car buying I find overwhelming and confusing and I was worried about pushy salesmen. BUT I found the service at Schomp Mini extremely helpful and respectful of my wants and needs for a car purchase. Nic Goulet was very helpful and knowledgeable and was able to identify my wants and price range for a great car. He identified exactly what I was looking for and did it professionally. If you are looking for an ideal and positive car buying experience, I would highly recommend asking for Nic at Schomp Mini. More

Nic was extremely helpful in getting the information I needed to make an informed purchasing decision. Throughout the entire process I never felt intimidated or pushed into buying something I didn't want. needed to make an informed purchasing decision. Throughout the entire process I never felt intimidated or pushed into buying something I didn't want. He was patient, relaxed, and non-threatening. I even came on multiple occasions to see multiple cars until I found the one I wanted. Never did he ask, "are you going to make a decision soon?" or convey that he was wanting to make an immediate sale. He is the exemplary opposite of a 'pushy car salesman'. When it came to finally buying, Nic took every step to make the process streamlined, easy, and enjoyable. He clearly explained to me the necessary materials to bring on the purchase date, and how the process worked. When I arrived, he already had the car cleaned, detailed, and sitting in the showroom garage, waiting to be driven off. All this for a USED car. I never thought I would receive such VIP treatment for a second-hand vehicle. I strongly recommend Nic for any promoted or expanded sales role at Schomp, including a management or training position. He knows how to do the deal right, and with knowledge and respect. He is clearly a seasoned veteran at this trade, despite his age. If this is how people and staff at Ralph Schomp do business across the board, then there is no better dealer group in Colorado. Period. More

Working with Nicolas was a great experience to find the right type of car for me. He really helped us decide what we should choose and why. The front office was great too. Thanks again guys! right type of car for me. He really helped us decide what we should choose and why. The front office was great too. Thanks again guys! More

I highly recommend buying a car from Ralph Schomp Mini. In particular, Paul Villard is wonderful to work with. He is very professional, informative, and friendly. I will go to Paul Villard at Ralph Schomp In particular, Paul Villard is wonderful to work with. He is very professional, informative, and friendly. I will go to Paul Villard at Ralph Schomp Mini for all of my car buying needs in the future. More

The entire experience start to finish was the best ever. I was told the salesmen did not work on commission; which explained why everybody seemed to really want to help. All questions explained in detail. I was told the salesmen did not work on commission; which explained why everybody seemed to really want to help. All questions explained in detail. No high pressure. It was a relaxed atmosphere. Even the finance guy was great. Lots of paperwork, lots of extras offered but no pressure at all. Bought a used mini that looked great and ran great. After the first whole day of driving I noticed some damage to the under side of the vehicle. It just must of been missed by the salesman and myself. Brought it in and even though I had no extra warranty or guarantee , they have scheduled me in to have all fixed at no charge. You cannot ask for better service than that. Nic, my salesman was fantastic. When Nic wasn't there, Andy took care of me just as good. The sales manager, and the service manager went above and beyond to make things right for me. I would go back in a heart beat if and when I wanted another vehicle. I highly recommend Ralph Schomp Mini Cooper. Harvey Laven Centennial, Colorado L More

My neighbor recently purchased a Mini at Ralph Schomp Mini. He had an awesome sales experience with one of your salesman, Paul Villard. He provided excellent customer service, and exceeded all of his exp Mini. He had an awesome sales experience with one of your salesman, Paul Villard. He provided excellent customer service, and exceeded all of his expectations of Ralph Schomp. His experience with Paul Villard was so positive; the next time I consider purchasing a vehicle, I will definitely make Ralph Schomp my stop for car sales! More

I would recommend buying a car from Ralph Schomp Mini. Paul Villard displays amazing customer service and professionalism. He is friendly and extremely helpful. I would highly recommend asking for Paul Vi Paul Villard displays amazing customer service and professionalism. He is friendly and extremely helpful. I would highly recommend asking for Paul Villard when interested in buying a car from Ralph Schomp Mini. More

I was looking for a very special Mini, the JCW GP. Most local dealerships had very limited supply, but Schomp had exactly what I was looking for and at the best price! Over the course of two months I worke local dealerships had very limited supply, but Schomp had exactly what I was looking for and at the best price! Over the course of two months I worked with my sales rep, Paul Villard to find the exact one that met my cost. Paul was incredibly patient and informative over the course of time. The day I bought the car I was met with courtesy and respect by all the dealer representatives. I also hadn't been at this dealership in a long time (I currently was driving and still do a 2003 Cooper S) and was blown away with the great inventory they had. I was able to drive the car home that night, what fun! I had to bring it back a couple weeks later for the window tint and clear mask. A representative promptly met me and provided me with a loaner. I later got the car back earlier than estimated with all work done and the car looking amazing! If you want the best deals, best selection and a great support staff, you'll want to consider Ralph Schomp Mini!!! More