Schomp MINI

Great people who worked with us over a long time and were wonderful. They were more like our knowledgeable guides on a fun trip Thames sales people. wonderful. They were more like our knowledgeable guides on a fun trip Thames sales people. More

The only poor mark I can give is that the response to my financing request took so long. However, my credit union took just as long to process, so it's likely that this was due to my personal situation. I financing request took so long. However, my credit union took just as long to process, so it's likely that this was due to my personal situation. It would have been nice if the finance team could have called me with updates, even if they didn't have one, though. Overall, my experience was very pleasant. I never felt pressured and new through research that I was getting a GREAT deal on the car! Don Bailey was wonderful to work with and made the experience more pleasant than I could have expected. Jennifer and Monica from the finance team were also very friendly and informative. More

Don did a great job supporting my needs quickly and accurately. He was able to get the details I needed to me in a timely manner, via email, so that I could make the decision to drive up and buy the ca accurately. He was able to get the details I needed to me in a timely manner, via email, so that I could make the decision to drive up and buy the car. Great job guys! More

Fantastic Customer Service and Would definitely recommend this dealership to family and friends. We felt that Don was very helpful as well as knowledgeable about the vehicle and we are very happy we chose to this dealership to family and friends. We felt that Don was very helpful as well as knowledgeable about the vehicle and we are very happy we chose to buy a MINI. Thanks More

Outstanding service, friendly, enthusiastic, patient staff. Lori in Finance walked my husband and me through all the options for extended warranties. We had enough time to make the best possible decisio staff. Lori in Finance walked my husband and me through all the options for extended warranties. We had enough time to make the best possible decision for us. Don spent time orienting me with the car, setting up the Sirius radio and programming various features on the car. I love my new Mini! More

Everyone at the dealership is always extremely help, accommodating, and friendly. I always feel well taken care of and informed of all details relating to my car. accommodating, and friendly. I always feel well taken care of and informed of all details relating to my car. More

I haven't experienced a worse customer service experience in my life. I went to the dealership on a pre-arranged test drive of a used Jeep and the salesman was terrible. he almost seemed offended that the sa in my life. I went to the dealership on a pre-arranged test drive of a used Jeep and the salesman was terrible. he almost seemed offended that the sales manager handed off a used car inquiry to him. He refused to have the used car manager review and price out my potential trade-in until after we test drove the car I was interested in as he thought it would be a waste of time for his staff if I didn't like the Jeep I was looking at. Throughout the test drive he was not able to answer any of my questions related to the vehicle I was test driving, to financing options, to other potential used vehicles on the lot. When we returned to the dealer to discuss a potential purchase, it was extremely difficult to move the process forward. When I told him I was no longer interested in working with him he proceeded to argue with me loudly as I walked out of the store. Furthermore, the sales manager was well aware of the issue and was less than proactive in solving the problem. When I told her I was not interested in dealing with Alex any longer or purchasing a car from them I expected she would call within 24-48 hours to at least discuss the issue - I never heard a word from them. I drove down the street and ended up buying a brand new Jeep one week later. More

PLeased with all that took place with my purchase, Tyler handled all the details with ease and kept me incredibly informed with all the details of the process from start to finish This registration proce handled all the details with ease and kept me incredibly informed with all the details of the process from start to finish This registration process is absolutly rediculous. Their is no rhyme or reason or ease of me submitting this. More

We had a great experience at Ralph Schomp Mini Dealership last Thursday, July 22nd. We had taken our 2004 Mini in for service and ended up buying/driving home a brand new Clubman!!! Don Bailey is an except last Thursday, July 22nd. We had taken our 2004 Mini in for service and ended up buying/driving home a brand new Clubman!!! Don Bailey is an exceptional individual and was very helpful in making our purchase experience another good one. (Our 2004 Mini also came from Ralph Schomp) Don went above and beyond when it came to showing me all the fabulous features of my car. He assisted me with programming the XM Radio...and assisted me in getting my cell phone bluetooth connection activated. All these items saved me countless hours should I have had to do this on my own as a 'novice'. It didn't hurt, I suppose, that Don himself drives a Clubman!!! Denise Van Donkelaar More

My experience was very good, with Don Bailey going above and beyond to get the Mini I wanted. I was slightly disappointed that certain options were not available on the mini's in the lot, but Don explained and beyond to get the Mini I wanted. I was slightly disappointed that certain options were not available on the mini's in the lot, but Don explained too me the reasons, which I understood. The entire process was smooth, and there was the expected amount of sales pressure from the finance person regarding extended warranties and maintenance. I was a little disappointed, but again understood, that we could not swap out the wheels to ones I preferred. The Mini has been great, and the minor scratches I found are being taken care of. Thank You! More