Schomp Subaru

We worked with Mike Mattingly at Shortline Subaru to purchase a Forester. Not only were we pleasantly surprised to find the price of the car well below the online advertisement, but Mike made the purcha purchase a Forester. Not only were we pleasantly surprised to find the price of the car well below the online advertisement, but Mike made the purchase process both easy and stress-free (as stress-free as purchasing a car can be). He was honest, up front, and listened to our needs when it came to features and price. In essence, our experience with Mike and Shortline was the best car buying experience we've had. I highly recommend Mike; he took excellent care of us. More

I was looking for a Subaru Crosstrek and my financial institution sent me the links to different dealerships here in Denver and surrounding areas. I decided to contact all of them to find the best deal a institution sent me the links to different dealerships here in Denver and surrounding areas. I decided to contact all of them to find the best deal and customer service. I was "helped" by Marcus Moore, Online Sales Manager, and he sent be basic information through email. No long after that, I scheduled a visit with him to test drive it. Well, everything starting falling apart from day 1, he was not available even if we had scheduled a visit and I was sent first to one other salesman, then at the end the Director of Online Sales, Bob Donner, gave us the test drive. At that moment, they did not have a manual transmission vehicle but assured me that within a couple of weeks they were scheduled to receive a couple, to which I expressed my interest to test drive one ASAP. The couple of weeks passed and I didn't hear anything from Mr. Moore or Mr. Donner, and decided to touch base and also took the opportunity to ask a couple of questions, easy to answer like "give me a total price." plus I questioned them on why they hadn't been in touch with me. I felt that I was the one chasing them, and asked them who was more interested in making this kind of sale, me or them? The response I received l was completely unprofessional, not only that he always avoided giving me a final price through email. Marcus said, and i quote, that he didn't know if I was aware but "the money they pocket out of each sale is not even that great" and carried on with this obnoxious self righteous attitude, in a few words I understood they didn't care to keep my business and said it was up to me if i wanted to buy the car from them. I did not see the point to continue communicating with this individual and forwarded the email to the director. Mr. Donner assured me that he was going to make things right, sent me a couple of quotes, to which I responded and never heard back from him again. This is how this dealership treats prospective buyers, and I am not talking about a mere "floor salesman," these were the Director and Manager of the online sales department. AVOID them at all cost, they pride themselves for being the #2 dealership in the nation, but this also gives them an extra reason to have a snobbish atitude. I am a happy new car owner now, I purchased my car from a different dealership that really knows how to treat its customers. More

The sales people are fine. They will remind you of car sales people at most other dealerships (subtly pushy, a little cheesy, and overall not genuine; but not overtly sleazy either). They will make all k sales people at most other dealerships (subtly pushy, a little cheesy, and overall not genuine; but not overtly sleazy either). They will make all kinds of promises about their "terrific service department". They will tell you that "when you buy a car from us, you will always feel well taken care of'. But, alas, that is simply not true. First off: I got a terrible deal on my used Hyundai Santa Fe back in 2005, but that was partially my fault. Basically, I got a great car, at a terrible price... I simply didn't go in "armed" with information and was not prepared for the barrage of information/stimulation and financial mumbo jumbo they threw out. Additionally, I was in a hurry to buy (TIP 1: NEVER, EVER BE IN A HURRY TO BUY. TIP 2: NEVER BUY A CAR DURING YOUR FIRST VISIT TO A DEALER UNLESS YOU'VE COMPLETED ALL OF YOUR RESEARCH IN ADVANCE AND REALLY KNOW WHAT A GOOD DEAL IS). So, yes, I will take some of the blame for my overpriced car, though it would have been nice if they didn't take full advantage of my ignorance. The good news is, my experience in being completely ripped off by them, motivated me to learn the car business. I now drive away with astounding deals!! Anyway.... The real issues with Shortline (if being taken advantage of doesn't turn you off enough), was the service department, or should I call it the LACK OF SERVICE DEPARTMENT. The employees at Shortline have no idea what service is. I have actually read reviews on other sites and had to laugh when one person referred to the Shortline service team as a "bunch of buffoons"! Google the word "buffoons" in conjunction with Shortline and you can also read that review. For the most part, the only time I had to take my car in was for regular service. I had a few minor issues, which were both covered under my OVERPRICED EXTENDED WARRANTY. But, my first recognition of their poor service, was simply watching their representatives deal with angry or misinformed customers. I noticed that each time I went there, at least one, if not two, or three of the service representatives were arguing over the phone or in-person with customers. I always heard things like, "well, it's not my fault and I really don't want to spend time on this." Or, "Well, sir/ma'am, you should have known that when buying the car" or "I know you're irritated, but I can't change what's going on". In short, they are always bickering with customers. The customers seem reasonable and remain calm, but the service people get feisty and angry. As someone who provides good service and really has genuine empathy, I could never understand why Shortline would hire people with little knowledge and short fuses. Then it happened to me. One day my car just wouldn't start. I still had towing under my (overpriced, extended) warranty, so I had it sent to them. When the car arrived, it started just fine (it hadn't started for 2 days and several people, including the tow truck driver had tried to start it). Nonetheless, somehow the car just started when it arrived at the dealer. They called me to come pick it up. When I got there, I asked what might have caused something so strange and the representative literally said, "well, I don't know. How would you expect me to know?" She went on to say, "I told you over the phone that we couldn't re-create the problem." I was stunned, she said it in such a rude manner that I actually laughed---I guess it was a coping skill. I said, "Ok, I wasn't quite sure if you knew the answer, but thought maybe you might have had some experience with something like this and might have had a few ideas?" She said, "Well, no, I don't. That's absurd". Ok... so I could tell she was having a bad day, and most of her attitude had nothing to do with me, but I was expecting more. I asked if I could speak to a manager and she said, "I am the manager". I was shocked. The phone rang and she answered it and within 30 seconds she was yelling at a customer over the phone. No joke--straight up yelling! Another representative touched her on the shoulder and pointed to a sticky note on the computer and all of a sudden the manager stopped yelling and said, "I will have to call you back" and hung up! She could tell I was shocked and proceeded to tell me that I had no idea what dealing with "these customers is like" and she walked away. I looked at the sticky note the other rep had pointed to, and it actually had the word "REMINDERS' in all capital letters and 3 bullet points that said, 1) Say you're sorry 2) Say you understand and 3) Say, unfortunately I can't change the problem.. WHOA.. where is the professionalism in this? You need a sticky note to remind you to be cordial?? And, you have so many problems that you have to train your reps to apologize, be empathetic, and ultimately remove themselves from the situation?? Ok, I"M THINKING SHORTLINE NEEDS TO SIGN THEIR REPS UP FOR SOME CUSTOMER SERVICE 101 OR ACTUALLY CONSIDER HIRING PEOPLE WHO HAVE CUSTOMER SERVICE SKILLS AND ABILITIES. I'm sure they save money on hiring people without experience, or skill, but really???? Cars are expensive. Let's provide some service!! The truth is, my experience with this manager was just icing on the cake. There are so many similar stores that I witnessed each time I went there, that I just had to stop going. Their system is broken. Maybe the environment there is just so bad that it changes people. Maybe these service people used to provide service, but somehow reached a stopping point. Whether it's just bad service reps, or a bad environment that "makes' people bad service reps, it's uncomfortable and unpredictable. In addition to the bad service, their costs are off the chart. More

Kenny Anderson was great to work with, I would recommend the dealership and Kenny to anyone. If anyone wants a new or used Subaru. Call Shortline. the dealership and Kenny to anyone. If anyone wants a new or used Subaru. Call Shortline. More

Avoid Avoid AVOID!!! I have multiple issues with this dealership. 1. I knew the exact car I wanted from Shortline when I drove down there and told the sales guy, Mike McGraw, that I already had my loan s dealership. 1. I knew the exact car I wanted from Shortline when I drove down there and told the sales guy, Mike McGraw, that I already had my loan set up through my bank so I did NOT want to go through their financial department. Well, they ran my credit anyway through TWO separate banks so I had a nice hit on my credit report when I checked it a couple days later. 2. We drove down from Fort Collins at around 4pm and they gave us the run-around for so long while we were there that we didn't end up leaving until well after 9pm! There was absolutely no reason we should have been there that long, especially since I didn't need to go through their finance department. 3. Since they gave us the run-around for so long, all the Subaru repair places in the area had closed by the time I wanted to take the car and have it checked out by someone else, so a stipulation in purchasing the car was that I could have it checked out in Fort Collins within 48 hours and if anything major needed to be replaced or repaired I could either return the car, or Shortline would pay for the mechanical work. Well it turns out the front struts needed to be replaced so Shortline said I could have my shop in Fort Collins fix it and they would reimburse me. $600 and 3 months later and I STILL do not have the money from Shortline. I have called and called, and sent email after email, with the rare response that "they are still processing the paperwork" even though I was told 7-10 business days was all it would take to get the check. I cannot warn people enough about this dealership, they are scammers and will knowingly sell you inferior cars in the hopes that you won't find out about the problems until later when they are not responsible for them anymore. GO SOMEWHERE ELSE and avoid the hassle these liars will cause you. More

Shortline is an excellent dealership and I would highly reccomend Shortline! All of the employees are very friendly and professional. The dearlership has a huge inventory and the staff is very knowle reccomend Shortline! All of the employees are very friendly and professional. The dearlership has a huge inventory and the staff is very knowledgeable. I worked with Steve Kohler. He is responsible and he was a pleasure to do business with! More

I would sincerely recommend this dealership to all my friends and family! Honest, knowledable and friendly!! We bought a new Subaru and now service our car at their service deparment with Cindy. She i friends and family! Honest, knowledable and friendly!! We bought a new Subaru and now service our car at their service deparment with Cindy. She is also great! Appearantly this dealership is family owned and it definately shows because they really showed me that they cared. More

I would strongly suggest NOT working with Shortline Subaru. Long story as short as possible: we purchased a new car recently, and were involved in an accident that totaled that car (thank God my fam Subaru. Long story as short as possible: we purchased a new car recently, and were involved in an accident that totaled that car (thank God my family suffered only minor injuries). Already dealing with the frustration of working with the insurance company, we finally got into a position to look for a replacement vehicle. One we had been looking at at our previous dealer sold the day before the insurance finally settled (nearly a month after the accident), so we and the dealer tried to find an equivalent. This is a fairly rare car (Subaru Forester XT Sports 5 speed), so we felt lucky that another dealer happened to get the _exact_ car we would have ordered (the same color and options as our now totaled car). Enter Shortline. Apparently there is bad blood between these dealers. Shortline would not only not return calls to our dealer (who wished to trade the car, a common occurance in the industry), they wouldn't even return MY calls, asking for a price. When I called again, and asked for internet sales, I finally got an estimate from Eric, at $2500 more than my dealer was willing to sell a nearly identical car for. I stated they'd have to do much better than that. The sales manager (Steve) called back, and pushed me for a price I was looking for. When I told him the price I'd buy the car that night for (which was only competetive with the other dealer, not lower), he went on a long lecture aboiut being entitled to a profit. When I then inquired why they would not trade the car for a nearly identical car (same model and trim, different color and options), he again when into how they were entitled to profit, and did not have to help another dealer. I informed him that to order the car, I would have to wait six weeks, and have to pay car rental for that time (over $1000), to which his cold blooded response was to _add that onto the price I requested_, to show he'd be "saving" me money by charging more than my dealer. He then try to convince me my dealer was lying to me (which they weren't... we've dealt with them before). I understand this is business, but businesses are run by people, and people should be responsible for how they treat others during business or otherwise. HORRIBLE experience with Steve (sales manager), Eric (internet sales), and the general sales manager at Shortline Automotive. I wonder if they have trouble sleeping for trying to take advantage of people in our situation. More