Last Saturday I was going to take my children out from their dorm rooms at college, when I realized my Ford F150 was missing the jack and tire hook. I went to two different auto part stores for the parts but could not locate them. My last experience with a dealer was a nightmare. When I walk in the parts department was closed, 7:30 am on a Saturday. Luckily the parts manager Robert opened up to take my order, but did not have the parts in stock. As we were speaking I told him my story of the 300 mile circle I was about to start and left to try to find the parts elsewhere. When I opened the front door about to leave, the owner had sent one of his guys to pull the parts from a new truck and lend them to me for my trip. Thank you, Craig you made my day and trip worry free.