Schumacher Chevrolet

Average Experience Bought a used car from this dealership and salesman was helpful on the front side of the sale but when we picked up the car it was discovered that the Bought a used car from this dealership and salesman was helpful on the front side of the sale but when we picked up the car it was discovered that the second key fob was missing they said they would order a new one and they would call when it cam in. After three weeks I didn't hear from anyone so I stopped in to find out what was going on. I was told there was no key fob ordered in my name so they reorder it again this. This played out two more times over the next three months until I started to get upset then then it was taken care of in 5 days. I've bought GM vehicles my entire life and this process didn't come as surprise unfortunately. No issues with the car. More

A Very Pleasant Experience! I loved my 2011 Buick LaCrosse CXS, but decided I should upgrade to the 2015 LaCrosse because of the safety sensor upgrades. I had decided to make t I loved my 2011 Buick LaCrosse CXS, but decided I should upgrade to the 2015 LaCrosse because of the safety sensor upgrades. I had decided to make the upgrade ONLY if I could find a 2015 model in the same color as my 2011 LaCrosse and if the price was right! I had visited the showroom about two months prior and met with Chase Bond, to see what was available, but I was reluctant to trade in my 2011, because I was so happy with that car. In late August, I received a letter from Mike Howell regarding the time being good to trade my 2011 for a 2015 vehicle. After giving more thought to the benefits of having the safety sensors on a 2015 model, I decided to return to Schumacher again to see what was available. Once again, I met with Chase and he remembered exactly what I had been looking for. He informed me there was 2015 Buick LaCrosse in the color I wanted that was available on the lot. I was very pleased with the purchase... I feel I received a very good price for my trade-in, along with the GM discount that Mike Howell obtained on the 2015 model. This was the best car purchase I have ever gone through... no stress, not pressure, just complete satisfaction! More

Great experience! I came from 9 hours away to buy a volkswagen from them and had such a great experience. Jeff took very good care of me and was very understanding as I I came from 9 hours away to buy a volkswagen from them and had such a great experience. Jeff took very good care of me and was very understanding as I had my 2 small children with me. He did not let me leave the lot without making sure the car was in perfect shape. He had me test drive it more than once to make sure I really loved the car I was buying. You could tell he genuinely cares about people leaving happy and not pressured. They were all very professional and made the car buying experience enjoyable. Thanks Jeff! More

Sales The salesman Nelson Gosman and Mike Howell made this a very pleasurable experience without any hassle in a very professional manner. Mr. Gosman was ve The salesman Nelson Gosman and Mike Howell made this a very pleasurable experience without any hassle in a very professional manner. Mr. Gosman was very knowledgeable in explaining and setting up the On Star and Sirius XM features. They made the transition from the old Malibu to the new Cruze easy. More

DISHONEST OR INCOMPETENT...YOU DECIDE Brought in a vehicle for a diagnostic and they advised approx 900 in repairs and "maybe" issue would be resolved. Took to another repair shop and it Brought in a vehicle for a diagnostic and they advised approx 900 in repairs and "maybe" issue would be resolved. Took to another repair shop and it was am eye hook and wire and none of the three things they said "HAD" to be replaced. Back to Schumacher and requested my diagnostic fee of $120.00 be refunded since none of the three things repaired were the cause of the problem. . I was told by the service manager "Jack" that the new starter was only "recommended" , which was bald face lie. He then proceeded to tell me that the eye hook and wire were part of the fusable link therefore they were correct. It should be noted that the link, starter, and battery worked just fine with the wire and eye hook replaced. He then had the nerve to take credit for the repair of the second shop based on their diagnostic, and did not give me chance to tell him that they used the schematics to trace the problem back to the wire. He was rude, arrogant and condescending and inferred that myself and my husband were lying about what we were told by the advisor. Finally, offered credit for diagnostic for future service and I said "Why would I trust you" because right now I am angry and untrusting. Response: Well since we lost you as a customer, I guess it doesn't matter. Good thing they treat people line "ONE OF THE FAMILY". I will be contacting corporate and filing a better business bureau complaint. I purchased the vehicle at that location and had all service done there. I shudder to think how many times they have overcharged and or improperly repaired my vehicle. Be very careful if you use this repair department More

Service Department Very professional service. Attention to my needs and knowledge of my service problems.Direct,honest answers.Courtesy beyond what one usually encounte Very professional service. Attention to my needs and knowledge of my service problems.Direct,honest answers.Courtesy beyond what one usually encounters these days. Kudos to the entire service department. More

Painless experience! Schumacher offers the BEST service department in town! My service technician was Jesse Solari and he was a pleasure to work with. He responded quickly Schumacher offers the BEST service department in town! My service technician was Jesse Solari and he was a pleasure to work with. He responded quickly to voicemails, had impeccable manners, and accurate estimates on prices and completion times. I could tell by his interaction with his other colleagues that he enjoys his work and is well respected by others. An associate in the parts department actually referred me to Jesse when I had mentioned that my previous service advisor had not returned my phone call. Schumacher's attention to detail like offering customers cold bottled water & the complimentary carwashes before returning vehicles to their owners makes the nightmare of having your car serviced pleasurable. More

Review for first visit to Schumacher for car service I'm very satisfied with the service I had at Schumacher. My Chevy was recalled but it had no problems, according to your service department. I'm very satisfied with the service I had at Schumacher. My Chevy was recalled but it had no problems, according to your service department. More

Denali life is now!! Great over all Very happy from the beginning to the end! We enjoy our new truck so much And even like the fuel mileage With so much power on the Great over all Very happy from the beginning to the end! We enjoy our new truck so much And even like the fuel mileage With so much power on the highway! More

Wowed I was very impressed with the salesmanship and the turnaround time. Everything was so smooth. No regrets! Documents regarding my sale needed to b I was very impressed with the salesmanship and the turnaround time. Everything was so smooth. No regrets! Documents regarding my sale needed to be sent to Maryland. The package arrived as promised and when it was returned, I received the car as promised. More