Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

SERVICE NIGHTMARE I brought my 2015 Ram in for two factory recalls. Frank said it should take a few days not true. first I had to pay for the loaner truck. second Frank I brought my 2015 Ram in for two factory recalls. Frank said it should take a few days not true. first I had to pay for the loaner truck. second Frank ask me if I purchased the truck there and I said no. so saying that my truck was there for nine days. when I called an ask Frank how the service was going he said we are busy with cars coming in. Then after my truck was there for four days Frank called and said he was finishing up with the recalls this was 11:43 on Friday. Not True. then Frank called me at 4:12 and said he may have the recalls done Saturday with the mechanic coming in on Saturday. Not True. Then Frank told me the truck might be ready Monday or Tuesday. Not True. Late Tuesday Frank called and said my rear axles were bent (WHAT) said I must have hit a curb or a pot hole. Frank wanted $2800.00 for the axles to be replaced of course I said NO. I told Frank I would pick up my truck the next day. I show up at 9:00 am on Wednesday. now I have a new warning light on my dash. I decide to leave before I lose my temper as I'm driving my service engine light comes on not surprised at that point I knew I made a huge mistake going to Schumacher. Now I have no cruise control no Bluetooth and two warning lights on my dash. I called customer service help line I now have a claim number and will have to drop my truck at another dealership. More

Service left old old tires on vehicle Update: Since leaving my initial review, a representative for the dealership asked me to remove my negative review. I found that highly unethical and Update: Since leaving my initial review, a representative for the dealership asked me to remove my negative review. I found that highly unethical and offensive so I am mentioning it here... My friend and I took his Jeep here for two new tires and he noticed a few days later after the service that the old tires were still on his Jeep! They called the service advisor and he said it was their mistake due to some kind of communication breakdown with employees. They eventually went back and had the new tires put on but nothing was ever done to make up for their big mistake. I strongly suggest everyone checks their tires or replaced parts before driving off. More

Service From xxxx OMG What a horrible experience I have had. I couldn't believe this is a dealership service center. To start my car was in a minor accident with some g OMG What a horrible experience I have had. I couldn't believe this is a dealership service center. To start my car was in a minor accident with some guy turning into my front bumper. I stated to FRANK their service rep that my car was making a weird noise after the accident. He had me turn on my car and my A/C and he confirmed that was not supposed to sound like that. Well when my insurance adjuster came Frank apparently forgot or didn't tell him about it. So when I go to pickup my car and it's still making that weird metal on metal grinding noise I asked Frank "What happened with the noise. Why wasn't it fixed" Frank have me a shrug of the shoulders and said he didn't know call the insurance company. So I did, Turns out frank never told them about it. He also failed to notify them about the missing clip for my engine cover that was also knocked off during the accident. So after calling the insurance company I had to drop my car off again to Schumacker. Keep in mind I had to take off from work to do all this since I only take my car to the dealership since I usually prefer there service and I thought they would be able to get the job done right. Well today I go to pick up my car and I am driving less then 5 minutes and my check engine light comes on. So once again I give Frank a call (who doesn't enjoy his job from what I can tell) Unless your picking something up he doesn't have much time to deal with you. Probably because he tries to hit you up to give him a 10 star review because "anything less does him no good". I called and stated my check engine light came on as soon as I left the dealership. His statement to me was. "That happens all the time when people leave. We get this call a lot. It doesn't mean we did anything" To me that means this dealership either doesn't fix things correctly or they "accidentally" damage other things and don't really care. I was appalled at his answer. After requesting to speak to a supervisor for over 5 minutes I told him Either have him call me or my next call with me to the Corporate office. I then get a call from Angel Perez. He stated that they wanted me to take off work again to have them look at my car or I can just drive it with the check engine lite since unless is flashing its not too serious. Well I don't operate any vehicles that have a check engine lite. I am disabled and don't want to get stranded in the middle of nowhere in 99 degree heat in Southern Florida with 75% humidity. After a long conversation we agree to have them pick it up tomorrow via a tow truck and look at it. So we will see how that goes. But from my experience with Frank and the fact they didn't test drive my car after the repair which would have triggered the check engine lite. I will update this review after they pickup my car and see what in the world could have happened. I understand that things happen but to state that you get this call a lot when people pick up their car from your service center... well that just raises red flags. I am also contacting their corporate office to verify if that is the case. I should have another review later this week regarding the supervisor and if he is able to rectify this horrible experience I have had with Dodge Shumacker. Fingers Crossed. Kevin S. More

Rosa Cattaneo is very professional and helpful The body work I had done on my car was perfect. It was finished in an efficient time. Ms. Cattaneo was thorough and friendly. I'm very pleased with my The body work I had done on my car was perfect. It was finished in an efficient time. Ms. Cattaneo was thorough and friendly. I'm very pleased with my customer service experience. More

Professional service dept. Brought my Jeep Wrangler in for oil change and tire rotation late in the day. Although it was close to closing time, the service rep Frank Santilli t Brought my Jeep Wrangler in for oil change and tire rotation late in the day. Although it was close to closing time, the service rep Frank Santilli took care of my vehicle immediately. Frank made me feel like I was the only customer there and had my Jeep done faster than he had estimated for me. More

Great experience buying vehicl Craig is a very up front sales rep. He is a great asset your dealership. He dot the I and crosses the T with everything he does, her is a perfectious. Craig is a very up front sales rep. He is a great asset your dealership. He dot the I and crosses the T with everything he does, her is a perfectious. I went in Dec 24 and test drive a renegade I have a 2008 Jeep Liberty. I was not sure about the renegade and Craig The knowledge Craig has on cars and life itself. More

Didn't do the recall and lied about it Brought my charger in to perform the recall and an oil change. Took over an hour! In the end recall not performed and service advisor swore the new pa Brought my charger in to perform the recall and an oil change. Took over an hour! In the end recall not performed and service advisor swore the new parts were in the car. He lies. More

REMARKABLE / EXCEPTIONAL SERVICE My perception on service departments throughout the years have been substandard. However; Schumacher of Delray has defied all odds!! When I brought My perception on service departments throughout the years have been substandard. However; Schumacher of Delray has defied all odds!! When I brought my vehicle in for servicing, my assigned service provider was currently assisting another customer. As I waited from him to finish up with that client a gentleman by the name of George, another service provider, greeted me. George had advised that he would take care of me from that point forward so I did not have to wait! Long story short there was also an issue with my computer system in my Jeep. **George went above and beyond his duties to accommodate all my needs. My Jeep is less than a year old and in my opinion should not have had any reason to be in the shop other than for its regular scheduled maintenance. However; opposed to making my experience inconvenient and irritating, George made light of the situation. With all this being said OVERALL GREAT EXPERIENCE!! More

Service is #1 priority Tito Hernandez helped me keep my new jeep wrangler in top condition! His service is top notch! if you ever need anything in the service department, he Tito Hernandez helped me keep my new jeep wrangler in top condition! His service is top notch! if you ever need anything in the service department, he's your go to guy! Trustworthy and efficient. Great service! More

Great service! Tito Hernandez in the service department is the best! Very attentive to his customers . Thoroughly explains vehicle concerns...time frame and cost of Tito Hernandez in the service department is the best! Very attentive to his customers . Thoroughly explains vehicle concerns...time frame and cost of repair/s. Highly knowledgeable in his field. Thx! More