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Schumacher Lincoln of Delray - Service Center

Delray Beach, FL

4.4
58 Reviews

58 Reviews of Schumacher Lincoln of Delray - Service Center

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April 03, 2022

Today I met with David Adams, Service Manager and as usual found him to be pleasant and attentive to providing maintenance on my 2006 Lincoln LS. Waiting room inviting, and washing the car before it was More

by Cucochicotee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy, Mechanic
Apr 04, 2022 -

Schumacher Lincoln of Delray responded

These words go a long way, it motivates us to work even harder, thank you for the review we are glad you had a great experience

March 02, 2022

The scheduled service was excellent. Michael Kuznetz and the valet staff were wonderful. They did a great job! More

by epjochmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kuznetz
Mar 02, 2022 -

Schumacher Lincoln of Delray responded

Thank you very much for your rating! We are glad you had a pleasant experience.

March 01, 2022

Unscheduled service! No difference. Truly exceptional in every way. Mike K & team are the best! More

by frankcalfieri
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kuznetz
Mar 02, 2022 -

Schumacher Lincoln of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

Mar 02, 2022 -

frankcalfieri responded

Concierge level customer service experience. Our total pleasure!

February 24, 2022

Service was excellent. All the staff and Michael Pagan were very thorough and efficient. A great experience! More

by paulcalandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pagan
Feb 28, 2022 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

January 28, 2022

Once again, had great difficulty trying to book our MKC for service through the Service Dept. Finally contacted Michael Kuznetz, our Service Advisor. Booked same day service with his personal follow-up, as More

by Judydex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kuznetz
Jan 28, 2022 -

Schumacher Lincoln of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

Jan 28, 2022 -

Judydex responded

Once again, had great difficulty trying to book our MKC for service through the Service Dept. Finally contacted Michael Kuznetz, our Service Advisor. Booked same day service with his personal follow-up, as usual. Kudos to Michael for caring about Customer needs promptly! We always trust that if we have auto issues, Michael Kuznetz will respond in a prompt, professional manner, allowing us to feel that Schumacher Lincoln is the better choice.

December 17, 2021

Dave Adams is very personable. Outstanding dealership. I took the car in for my 37,500 check up. Car runs awesome. They cleaned it as well. More

by Dupre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Adams
Dec 17, 2021 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

November 07, 2021

It is always a pleasure to deal with Dave Adams. He is friendly and easy to talk to. He has been my contact there for many years and I am always impressed by his efficiency and ability to get things do More

by tTerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Adams
Nov 08, 2021 -

Schumacher Lincoln of Delray responded

Hello Terry, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

October 17, 2021

Each time we needed help at Lincoln, Michael Kuznetz has been there to give us the best service. We trust hi him.. he is a great asset to your establishment. Thank you! More

by Sonigkradjian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kuznetz
Oct 20, 2021 -

Schumacher Lincoln of Delray responded

We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

August 20, 2021

They make it impossible to schedule appointments. Also, brought my new navigator in with a rattle noise during start, they didn’t diagnose it properly and just assumed it was a factory service that require More

by Jimmy G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Employees
Aug 20, 2021 -

Schumacher Lincoln of Delray responded

Thank you for providing your feedback and letting us know about this issue, Jimmy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If your concern requires additional follow up please contact service Director at 817 637 0197.

Aug 20, 2021 -

Jimmy G responded

I’ve tried to call but it keeps going to voicemail. And it says , “sorry, mailbox is full”

May 27, 2021

They are always on time and my car is sparkling when it is returned. So happy! They do all my service from oil changes to broken mirrors. More

by fflopezff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pagan
May 27, 2021 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

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