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Schumacher Subaru of Delray Beach - Service Center

Delray Beach, FL

4.6
62 Reviews

62 Reviews of Schumacher Subaru of Delray Beach - Service Center

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March 25, 2023

On time, friendly and knowledgeable. Service was excellent and definitely will recommend to anyone. Thank you. Richard Perel. More

by Rainbowfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 28, 2023 -

Schumacher Subaru of Delray responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

February 01, 2023

The service department, especially Lucas, was great! ! He went above and beyond to assist with the contract for service that I had from a previous dealership. His title, "Service Advisor" fits him e More

by drliz727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Price, Service Advisor
Feb 02, 2023 -

Schumacher Subaru of Delray responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

October 20, 2022

Diego in service was a pleasure to work with. I will continue requesting him in all of my future service visits More

by mommomph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego Zamorano
Oct 24, 2022 -

Schumacher Subaru of Delray responded

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

July 28, 2022

Very attentive all was great especially the help will definitely recommend ur place I wii be back More

by Mgreen5045
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Turban josrph
Aug 01, 2022 -

Schumacher Subaru of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

July 16, 2022

Oil change, tire rotation and weather strip change 4. 5 hours!?!? No update on how long needed. Then when asked why so long , I get a nasty comment from one of the service guys. How long would this More

by Lori
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego
Jul 18, 2022 -

Schumacher Subaru of Delray responded

Lori, thank you for your feedback. We are sorry that your experience at Schumacher Subaru of Delray Beach didn't quite match your expectations. I assure you that all the vehicles in service are taken in order of their appointments, due to the volume this may take additional time which we are truly sorry for any inconvenience.

Jul 18, 2022 -

Lori responded

Then I should have been told it was going to take as long as it did I was not told about being backed up! Unacceptable

June 30, 2022

This visit was only to replace a key fob. They couldn't program the new blank, so I must return whenever the correct blank becomes available. More

by mortneil
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Morrone (?)
Jun 30, 2022 -

Schumacher Subaru of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

June 08, 2022

Steven Marrone made our day! We had so much fun and he made our visit extremely enjoyable. He took such good care of us. He gave us an estimate before the work was done and More

by rogersmith22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Marrone
Jun 08, 2022 -

Schumacher Subaru of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

May 06, 2022

Great teamwork, clean facility. Got recall work done an hour before promised time. Only concern was that I needed a little touch up paint. Don't mind at all paying but Parts sai More

by john.field
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben
May 19, 2022 -

Schumacher Subaru of Delray responded

John, thanks we appreciate your thoughts, some parts we are not allowed to ship, we are sorry for any inconvenience and we appreciate your business, thanks!

April 04, 2022

Charged me $200 for check engine light when it was loose gas cap! And I was initially told it would be $400 for diagnostic test and the $200 charge was a “deal”. How long could it have taken for them to fig More

by Subagammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Ruben
Apr 06, 2022 -

Schumacher Subaru of Delray responded

Subagammy, thank you for reaching out and sharing your comments. We value your concern. The fees we charge are inline with the industry standards. We are sorry that you feel the diagnostic charge was not what you anticipated but we have qualified technicians working on your vehicle that are certified only by Subaru. Skill and craftmanship as well as safety go into every diagnostic and repair. We care about our clients and their vehicle.

March 22, 2022

6000 mile tune up. Excellent service, comfortable waiting room with nice snacks and very good coffee! More

by Chuck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven- service
Mar 22, 2022 -

Schumacher Subaru of Delray responded

Hi Chuck. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

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