Schumacher Subaru of Delray Beach - Service Center

When I brought it my car on a Monday, I was told the problem would be addressed the next day and that I should just leave my car here. On Tuesday afternoon I was updated that there was a misunderstandin problem would be addressed the next day and that I should just leave my car here. On Tuesday afternoon I was updated that there was a misunderstanding somewhere and the part they needed had not arrived so the car would not be ready until Wednesday. At this point I offered to come get my car and bring it back when the part was available because I needed my car to get to work Thursday, but was told there would be no issues. Wednesday afternoon I was finally called and updated that the part was in and I would be called when things were ready so they could send the shuttle to come get me. At 515 pm I still hadn’t heard anything and could not get ahold of anyone at the service center, so when I finally got ahold of somebody (I think maybe at a call center) they told me to just Uber over and talk to the service center in person since they close at 6pm. Finally at 615 he went to see if it would be ready and said the tech was taking it on a test drive and it should be ready today. More

Ishmael Millien made sure I had a loaner car while my 2020 Subaru Outback was being worked on. Thank you, Ishmael. 2020 Subaru Outback was being worked on. Thank you, Ishmael. More

The person who took care of both of my cars wias OnPoint told me everything I was exceptional person told me everything I was exceptional person More

On time, friendly and knowledgeable. Service was excellent and definitely will recommend to anyone. Thank you. Richard Perel. Service was excellent and definitely will recommend to anyone. Thank you. Richard Perel. More

The service department, especially Lucas, was great! ! He went above and beyond to assist with the contract for service that I had from a previous dealership. His title, "Service Advisor" fits him e ! He went above and beyond to assist with the contract for service that I had from a previous dealership. His title, "Service Advisor" fits him extremely well!! More

Diego in service was a pleasure to work with. I will continue requesting him in all of my future service visits I will continue requesting him in all of my future service visits More

Very attentive all was great especially the help will definitely recommend ur place I wii be back definitely recommend ur place I wii be back More

Oil change, tire rotation and weather strip change 4. 5 hours!?!? No update on how long needed. Then when asked why so long , I get a nasty comment from one of the service guys. How long would this 5 hours!?!? No update on how long needed. Then when asked why so long , I get a nasty comment from one of the service guys. How long would this have taken if I didn’t make an appointment?? And please- stop sending me flyers everyday!!! More

This visit was only to replace a key fob. They couldn't program the new blank, so I must return whenever the correct blank becomes available. They couldn't program the new blank, so I must return whenever the correct blank becomes available. More

Steven Marrone made our day! We had so much fun and he made our visit extremely enjoyable. He took such good care of us. He gave us an estimate before the work was done and We had so much fun and he made our visit extremely enjoyable. He took such good care of us. He gave us an estimate before the work was done and the actual price was actually about $20 less than the estimate. The service was done in a timely manner and we came in with three concerns that were addressed and resolved. And to top it off, the car was washed and vacuumed. We would definitely recommend this Subaru dealership. More