Schumacher Volkswagen of West Palm Beach

I leased my VW from Gunther, but Shumacher is closer to home, so I called to schedule a service appointment. The three girls that work in that department are very rude and their service manager is obvious home, so I called to schedule a service appointment. The three girls that work in that department are very rude and their service manager is obviously okay with that, because I gave her a couple of days to return my call and she never has. I ended up going back to Gunther for service. A few months later, I received a Schumacher flyer in the mail, offering a great deal on a trade-in for MY vehicle (and two other models). I was stupid enough to think their sales department would be any better than service and went in to enquire. I got spotted immediately (with the flyer in hand) and gave my information to a warm and friendly sales girl. She set me up to meet with Corey McKinney, who wanted to take his time finding me a vehicle on his lot. I really just wanted to know where I stood with mileage and the value on my present vehicle FIRST. He obliged, by inspecting the vehicle...then he asked me to sign an intent to purchase and said that he also needed my credit card (to show his manager that I was talking business). Sounded like fluff to me, and harmless, so I obliged. It only took me a couple minutes to notice Corey standing in the hallway...more to the point...hiding around the corner, but in clear sight if you're taking advantage of the glass and mirrors that are everywhere. He was there for 15 minutes before I was confident he was just watching me. The second I stood from my chair, he came rushing back to tell me about the conversation he just had with his manager. I didn't have time for his lies, so I got my card and left. Maroone is now Auto Nation and I take my vehicle there for service now, because it's close, but I think I'll go back to Gunther if I decide to stay VW when my lease is up. More

Bought a used BMW with 12600 miles only to discover afterwards that there was a lien on the car that the dealer never told me about.The dealership asked me to pay over the agreed upon price to cover th afterwards that there was a lien on the car that the dealer never told me about.The dealership asked me to pay over the agreed upon price to cover the registration fees and that I will get a refund. Received a refund less than what the dealership owed me and when I put the check in the bank it bounced so I had to pay an extra fee to my bank because of the returned check... I went back to the dealership and had to spend one hour an a half explaining over and over again from one to another the problem... in the end I was so disappointed with the entire handling of this issue that I intentionally left the difference the dealer owed me as a pocket money for the employee who was bargaining with me... I will never, ever go back to this dealership... More

The salespeople and their managers will go to any length to rip you off. They will outright lie to your face. They will just make up stories about certain charges being 'the law' when the only 'law' they ar to rip you off. They will outright lie to your face. They will just make up stories about certain charges being 'the law' when the only 'law' they are is Chuck Schumacher's law of trying to rip off customers. More

I bought a new 2012 VW Passat from Schoemacher and the deal for my trade and price on the new car was by far the best of any other dealer. I have had the car serviced once and the service department could deal for my trade and price on the new car was by far the best of any other dealer. I have had the car serviced once and the service department could not of been nicer. I really like the new Passat, and I normally do not write reviews but this dealership is number 1 to me. Patrick More

We just purchased a new VW from Schumacher - our first experience with this dealership. As they say, first impressions matter. And the person we dealt with left a great first impression with us. The exper experience with this dealership. As they say, first impressions matter. And the person we dealt with left a great first impression with us. The experience could not have been any better. He was very friendly, listened to our wishes, and - most importantly - was not pushy. We were undecided between two different models when we walked through the doors. He offered test drives with both and at no point did he try to sell us the more (albeit only more slightly) expensive of the two. We came back the next day with our minds made up, did the numbers and drove home in a new car. Financing and trade-in went smoothly. Let's hope the service experiences down the road will be just as pleasant. More

My BIGGEST dream become a nightmare !! After 7 months I stll don't have my wheel lock and they don't even pick up the phone for basic appointments. Costumer service STINKS!!! Stay away from Schumache stll don't have my wheel lock and they don't even pick up the phone for basic appointments. Costumer service STINKS!!! Stay away from Schumacher dealership @ west palm beach. Do it for your peace of mind and your wallet! More

Dealt with Schumacher VW a couple of times in the past and decided to buy my new car from them. When the original salesmen moved out-of-state it felt like every employee there was helping to get my backor and decided to buy my new car from them. When the original salesmen moved out-of-state it felt like every employee there was helping to get my backordered accessories. Service wise - I had a MIL come on one evening - took the car in the next morning and I had my car back before noon (even though their systems showed that they would not be able to get to the car until the next day). More

Schumacher VW has a very bad reputation. I have never purchased a vehicle from them however, their service department is deplorable! I brought in my 2008 Jetta in due to the airbag sensor light going of purchased a vehicle from them however, their service department is deplorable! I brought in my 2008 Jetta in due to the airbag sensor light going off for the second time. I was told that they would have to keep my vehicle (brand new vehicle), and order another passenger-side seat because their was a malfunction and the entire seat had to be replaced. I had to continually contact Schumacher VW to find out what was going on with my car. They gave me a loaner, which was fine. The Jetta is manufactured in Mexico and the SARS outbreak hit at that time, and I was given one excuse after another regarding the long delay on my new seat. In short, Schumacher VW had my NEW Jetta for almost 3 MONTHS until they replaced the seat. I could never get a straight answer from the service manager, or anyone else. When I finally got my car back, it was in horrible condition. It was the middle of summer and my NEW Jetta sat on the car lot in the heat, rain and humidity. The car was given back to me dirty. All they did was give it a quick wash, and did not bother to wax and detail it. The rotors were "pitted" from rust. I was not even given an apology. I will NEVER deal with Schumacher EVER again! My Husband also had bad experiences with Schumacher. I love VW's, and they are good cars, but I would not buy or service a vehicle at Schumacher if they were the LAST dealership in Florida! More

Like pulling teeth to get a number out of these people. All they wanted was to "run my credit so we know you're serious". Uh, no. You tell me the numbers and if I like them, then I'll let you pull my cre All they wanted was to "run my credit so we know you're serious". Uh, no. You tell me the numbers and if I like them, then I'll let you pull my credit. I already know my FICO score and when I show you a piece of paper with my FICO score on it, you can darn well tell me what credit tier I'm in for your lenders so that we can estimate a payment. Walked right out and straight into the Mazda dealership and bought a car the same day with no problems. More

This is from Oct 2006 and I had posted this on 1.8.org which had ratings for US based VW/AUdi dealers. Unfortunately the Website got taken down. Looking at the recent reviews of this dealership, I am gl which had ratings for US based VW/AUdi dealers. Unfortunately the Website got taken down. Looking at the recent reviews of this dealership, I am glad I haven't been back there in almost three years. They suck big time. I still wanted to post this and warn others about servicing your vehicle under warranty (outside warranty would be xxxx) at Schumacher VW, West Palm Beach........ The driver side door handle on my passat was peeling off and i took it in. The service advisor mentioned that it would be replaced under warranty. One saturday afternoon, the car went in and when it came out, the job was a mess. There were MORE scratches on the handle than there were before besides the leather was sticking out from under the handle. The handle was not even fitted properly and i could look INTO the DOOR THROUGH the DOOR HANDLE. A very very shoddy job which stood out indicating how bad it was. Anyway the parts were reordered and i went into the wait mode again. In between, One of these days, i decided to clean up the car and here is what i noticed. There was a huge gap on the front passanger side door panel and the door towards the outer edge (where the physical lock is). It was big enough that i could actually look inside. My immediate thought was that this door panel was also removed.Shocked, i sent a email to service advisor expressing my dis-pleasure and the reason for opening it up. Long story short , dealer replaced the entire driver side door panel (took it from an existing car on the lot) as they were not comfortable (or competent) replacing the door handle only. As far as the passanger side door panel was concerned, i was told that the middle interior clip was broken and there was nothing they could do. What pissed me up was that the DAMAGE WAS ATTRIBUTED AS PRE-EXISTING. One of he SA told me that it was probably there when i took delivery of the car and i never noticed it. xxx. I have the car for almost a year and have cleaned/waxed in/out not to mention the delivery inspection i went through. During the time the car first went to this dealer for repair and the second time (4-5 weeks), it was in my garage most of the time and driven not more than 150 miles. Today morning, i checked the passanger side door panel and saw visible scratches on the bottom screws on the door panel. Earlier also on my first visit with this dealer (for creaks/groans), There were grease smudges on the passanger side door handle and the front passanger seat when i got it back. Then also the SA mentioned that it was PRE-EXISTING and they were not responsible. I am appalled at the callousness of the service at this VW dealership and just want to warn anyone in the area that if they ever take their car to this dealership, DO A MICROSCOPIC walk-thru of your car otherwise any mess they make WILL BE ATTRIBUTED TO A PRE-EXISTING condition and at your expense. Or better, take it elsewhere and save yourself a lot of grief. I have also filed a complaint with VWOA. More