Scoggin-Dickey Chevrolet Buick

Horrible Service Experience I have owned 3 WRX's two serviced by Alderson and my 3rd at Scoggin. My first experience with the Service Department was right after they purchased th I have owned 3 WRX's two serviced by Alderson and my 3rd at Scoggin. My first experience with the Service Department was right after they purchased the Subaru franchise from Alderson. I took the car in for the break in oil change. They had no knowledge my car needed to be serviced at 1000 miles. I have had this done previously on two WRX's as per the requirements for maintenance told to me by the person who sold me the car (told the same for the third). They used my owners manual to figure out how to change the oil and they charged me for something that should have been under the service plan. Knowing everything was new I went ahead and paid for the oil change as I wanted to build a good relationship with them starting out. I know they used the manual because they left grease and finger prints all over my glove box and owners manual on the how to change your oil page. I was thrilled to discover that after I paid for something I shouldn't have. None the less, I decided it was best to move on and accept they were still trying to get everything settled. Service number Two. I had an issue with the Brake Pedal switch that signals the tail lights. I figured out just recently the switch fails, the brake lights don't light, my ABS, Hill Assist, and Traction Control lights light the dash up. They had the car for 12 hours and stripped apart most of the interior consoles and failed miserably at putting them back together...my center console still does not close correctly for what looks like a switch that may need a click or two adjustment. It was so bad when I left I stopped turned around and made them snap pieces back together they left apart inside the car when they returned the car to me. I was thrilled to hear all the new noises my Subaru made after they loosened so many factory tightened bolts on the dash pieces. They also stated they could not find an issue. Service number Three. I requested they change my brake pads as they were worn out. They used vice grips and were so careless with my car that they ruined the painted surfaces on all 4 calipers. I contacted Subaru and reported them and requested to take the car elsewhere due to negligence. Subaru stated after submitting pictures and proving Scoggin had done the damage, that they have to make the repairs. I couldn't take the car to any other dealership. So I went back and all four calipers were replaced and at the time, I was satisfied with the job. After that I started hearing terrible popping sounds I took the car in because the scratch plate was missing clips and was worried the scratch plate was binding. 12 hours to put some of the plastic clips on I leave with the car and it's still making the terrible noise. I was also told they didn't replace all of the clips and that some were still missing. Those were on order and I would be called when they arrived. A month or so goes by and I find that the noise is from the brake pads that they just serviced. I called to schedule service and by this point I have drove on them awhile and am pretty concerned. They didn't seem to know I had any parts on order! For awhile now, each time I call for service they are a week out minimum. The people that I talk to on the phone always sound annoyed they have to talk to anyone. I started to pay attention over the last year and realized this place looks extremely overworked. I don't fault the Service Departments ability to accomplish what I have asked correctly. I fault the overall efficiency of the place and there not being enough staff to correctly deal with the influx of customers. This has been such a terrible experience over the last two years that I am considering selling what I consider to be my dream car cause I can't watch it fall to pieces due to horrible service. I never write reviews positive or otherwise but feel compelled to warn others in this case. I will also be reporting them to Subaru again. My advice if you live in Lubbock look elsewhere and don't by a Subaru. No matter how good of a car they are if you can't find someone who will take care of them, what is the point? If anything happens you will have to wait a week at minimum for them to just look at the car. Who knows how long for parts and them to actually fix the issue. More

Great and professional sales staff new and preowned. We bought a gmc yukon and love the vehicle. Their certified selection is unmatched. Also they have a great service and parts department. bought a gmc yukon and love the vehicle. Their certified selection is unmatched. Also they have a great service and parts department. More

I will NEVER go back to Scoggin-Dickey!!!! I had a service plan with Subaru that they would not honor saying that I had used it all up. Excuse me, I have the paperwork showing that I have the plan and service plan with Subaru that they would not honor saying that I had used it all up. Excuse me, I have the paperwork showing that I have the plan and I'm under the mileage and years! I agree with the poster who said they take advantage of women! If I had been a man, I don't think I would have had the same issue. Then on top of not honoring my service plan, they said that my air filter was incorrect (by the way, the dealership I purchased the car from put that in - I tend to believe them over these phonies!) All they gave me was a bunch of b.s. and that's just the nice terms for this website. On top of all that, I waited 40 minutes for a shuttle ride when I needed to be someplace - it's just a good thing I gave myself enough time. I've been to three Subaru service departments and to many others with other vehicles and this is BY FAR THE WORST I've ever been to. I will drive hundreds of miles to get the car back to where I purchased it from and have it serviced there just to avoid their crap!!! More

The service and parts department has to be the most incompetent set of people I have ever dealt with. Communication is horrible, they return your calls weeks later. The car which took 6 months to be w incompetent set of people I have ever dealt with. Communication is horrible, they return your calls weeks later. The car which took 6 months to be worked on was left out in the sun, improperly stored (oils, battery, suspension). The parts had to be sourced by myself from other dealerships here in country. Their dealings with the manufacturers are also horrible as they DID NOT Honor warranty work. General Motors had to reimburse me a month later for their ineptitude. If I were you, I would NEVER deal with these people. These employees need to be replaced. More

Scoggin- Dickey went the extra mile to get great financing for my son. Very friendly and great to work with. Highly recommended by us. It was getting late into the evening that Saturday and they stu financing for my son. Very friendly and great to work with. Highly recommended by us. It was getting late into the evening that Saturday and they stuck with it providing great service and support. An awesome group of guys. More

I went to the dealership looking for a used vehicle. I was approached by this gentleman who was very cooperative and had absolutely no issues with taking the vehicle to a mechanic for a complete inspectio was approached by this gentleman who was very cooperative and had absolutely no issues with taking the vehicle to a mechanic for a complete inspection before the deal could be finalized. I got a very good deal on the Cadillac SRX 2005 model and the dealership had installed new brakes on the vehicle. i would definitely recommend this dealership. More

Great Service and wonderful employee to work with. Also finance gentleman was wonderful in assisting with my financing to acquire the vehicle of my choice finance gentleman was wonderful in assisting with my financing to acquire the vehicle of my choice More

My car had water damage due to a flash flood here in town. It is 2 months later I have received 1 phone call from the service dept. the rest of the times I have personally called or gone into the shop. town. It is 2 months later I have received 1 phone call from the service dept. the rest of the times I have personally called or gone into the shop. Even when promised numerous times there would be progress or they would call me. They haven't. Anyway my car has been in there possession for 2 months solid. They need to replace the carpet, do the spark plugs, a idle control valve, a new MAF sensor and an oil change. My car has yet to have been touched! I have heard that my car is " next in line" for the entire 2 months it has been there. It is there go to Line to try and put disgruntled customers at ease. I am very EXTREMELY fed up with there lies, lack of service, lack of intelligence, and just poor business ethics. This dealership has all very terrible ratings besides probably insiders trying to make there ratings look better. DO NOT LET THEM WORK ON YOUR VEHICLE!!!!! This dealership in an outrage! More

I dare you to find out for your self. If even you do decide to purchase the will keep your car all day long just for a simple service. I've stood I. The service garage and have seen how they start a ser decide to purchase the will keep your car all day long just for a simple service. I've stood I. The service garage and have seen how they start a service. They have two guys who look nothing like technicians and they just walk around the car saying " that looks good and this looks good" I've worked at discount tire and we service a vehicle with WAY more care and we do it right they won't even check your air pressure if a light isn't on!! They don't measure tread depths or anything. The just EYE it!!! Who know what happens behind closed doors. The salesman can't answer your questions directly they have to leave you and go ask whoever the boss is they don't even know the products they sale!!! They have had past lawsuits and been in trouble for selling bad vehicles and their lying people! Just look at their Facebook page , barely any likes !!! it's up to you but you can get way better service anywhere else it's sad I feel sorry for there customers but that's why I'm writing this for you !! More

THEY WERE FRIENDLY AND VERY RESPONSIVE. THEY ANSWERED ALL MY QUESTIONS. LOOKED FOR THE BEST DEAL FOR ME AND TOOK THE TIME TO EXPLAIN ALL THE PAPER WORK TO ME. MY QUESTIONS. LOOKED FOR THE BEST DEAL FOR ME AND TOOK THE TIME TO EXPLAIN ALL THE PAPER WORK TO ME. More