Scott Clark Honda

WARNING, BUYER BEWARE - Scott Clark Honda took advantage of my 73 year old mother in the lease of a new Honda. My father passed away in May, 2012, and a leased Honda Accord was left in the estate. My mother of my 73 year old mother in the lease of a new Honda. My father passed away in May, 2012, and a leased Honda Accord was left in the estate. My mother began receiving letters from Honda dealers trying to get her to trade and threatening that she may go over her mileage limit and therefore be subject to a mileage penalty. She had never negotiated a vehicle purchase or lease, my father always did this, so when she visited Scott Clark Honda, the Scott Clark salesman clearly saw the opportunity to take complete advantage of her, and did so. For anyone reading this note and thinking my Mother should have known better, on this we mutually agree, including my Mother. Her tendency to trust people until proven that they cannot be trusted got her into trouble. Unfortunately, that is not a safe approach if/when so inclined to deal with Scott Clark Honda. As if basing a lease on MSRP on a model year old car was not exorbitant enough, the Scott Clark salesman added unsubstantiated fees and grossly overpriced aftermarket options above MSRP to the lease to increase her monthly lease costs. She ended up with 2012 Civic, a smaller cheaper car than her Accord, but after these exhorbitant unsubstantiated fees and grossly overpriced aftermarket options (ie. Teflon wax job and pinstripe) were added, she is paying more for this Civic than she was for her Accord. The MSRP of the car was ~$20,000, but by the time of all these unnecessary fees and grossly overpriced optioned were added, the capitalized cost was over $23,000. Really want to get a sense of just how egregious this misconduct was? Just ask Scott Clark about their $699 documentation fee imbedded in these add-ons......nothing but pure unearned profit added to the price. To give you a sense of how bad this is, Virginia car dealers are limited by law to $250 and Maryland dealers to $100 just because of this type of abuse, and this is still predominately unearned profit added to their price. From my perspective, Scott Clark demonstrated unethical and abusive sales practices that should not have occurred. Likewise, the Honda dealerships sending these letters, or American Honda Finance if also involved, simply scared her into having to look for a new car, and the Scott Clark Honda dealership abusively took advantage of the situation. Sadly, it may well be contractually legal in NC for Scott Clark Honda to do this given the quite weak consumer laws in the state of NC. Therefore, I felt the need to write a "buyer beware" note here. This lack of integrity exacerbates all the unethical stereotypes car dealers tend to face, and there are some quite reputable dealers that really do not deserve this. In the case of Scott Clark Honda however, this derogatory stereotype was earned, and I suspect this tendency may also permeate the culture of other AMSI affilated dealerships. Scott Clark Honda and AMSI, you should be ashamed! More

I would recommend this dealer because everyone was friendly and polite. Eric was was very helpful in the whole process of buying my first new car. It was a wonderful experience. friendly and polite. Eric was was very helpful in the whole process of buying my first new car. It was a wonderful experience. More

my son bought $14000 car ,paid it in-full ,the document they gave him says price include administration fees and tag ($699)and for the whole month they kept telling him the title and the didn't come yet an they gave him says price include administration fees and tag ($699)and for the whole month they kept telling him the title and the didn't come yet and today kris child was so unprofessional and rude and told him we have nothing for you and told my son the document you have is useless ,is this how you got rich ripping off people ,and am very sorry we dealt with people like you abd zaghari 980-226-7904 abdzaghari@yahoo.com More

My experience at Scott Clark Honda in Charlotte was excellent! I purchased a Honda Accord two days ago. Kate Houston approached me and was very informative and friendly from the moment she spoke. She w excellent! I purchased a Honda Accord two days ago. Kate Houston approached me and was very informative and friendly from the moment she spoke. She was extremely helpful in helping me select the perfect vehicle! Kristin White was my finance manager. She was approachable and got business taken care of in a timely manner. She was very diligent and knowledgeable of her job! As, a woman. I can say that these two ladies did a wonderful job and made my car buying experience a joy. Yes, I recommend these two and yes, I recommend Scott Clark Honda! More

Great experience. In and out fast. Tim gave us the price we wanted. Super simple. They also put a lot of work into the car after acquiring it. Plus a warranty. we wanted. Super simple. They also put a lot of work into the car after acquiring it. Plus a warranty. More

Called at 10:00 in the morning to purchase a vehicle from out of town. Gave all the information needed for down payment and credit application. Staff at Scott Clark gave me the run around ALL DAY! They would out of town. Gave all the information needed for down payment and credit application. Staff at Scott Clark gave me the run around ALL DAY! They would not call me back. I was calling them to check on the progress throughout the day and probably called them around 10 times to see how it was going. The only phone call I received from them was at 4:00 to tell me that someone else had come in and purchased the vehicle. They were shady and gave me the run around on purpose so that they didn't have to "DEAL" with doing a purchase with someone out of town. If Scott Clark Honda can't run a credit check and/or credit card over the phone I am HIGHLY concerned with their skills as a dealership! This was a TERRIBLE experience that literally took ALL day and resulted in nothing. Do not deal with these shady people regardless of their low prices. They are terrible. More

Bought a new 2012 Odyssey EX-L last night. I originally had trouble with some missunderstandings regarding the deal I agreed to on the phone. Bryan Jackson worked very hard to make it right; and the dealer had trouble with some missunderstandings regarding the deal I agreed to on the phone. Bryan Jackson worked very hard to make it right; and the dealership Manager, Randy Threatt, stepped in to help make it happen. Very stand up guys and would recommend Scott Clark Honda as a dealership you can trust to go the extra mile. More

I did not want my car to be financed with Wells Fargo. I was told that things could not change because they had already received the cash for the car I purchased which was no more than 24 hours after I sign was told that things could not change because they had already received the cash for the car I purchased which was no more than 24 hours after I signed the contract. I asked to speak with the General manager and he has yet to contact me. I feel I was railroaded once I hit the finance person and everything has gone down hill from then. I have asked for changes and was told that they could not be changed. I can not believe that they are not "there" to please their customer. I have contacted my lawyer and so Scott Clark's Honda will have to deal with him. Currently my interest rate has not been what Honda would have offered me and the years for me to pay off my car was written up to be 75 months! NOT GOOD!!!! June 15 Met with General Manager and he was able to offer the Honda Financing Loan to me as I wished. My interest rate with Honda is within an acceptable range now. Thank you Randy. More

Made inquiry on the internet Heard from Angel the next day. She invited me down I went didnt see anything i liked and Angel was with another customer but iwas helped by a wonderful saleslady and when i day. She invited me down I went didnt see anything i liked and Angel was with another customer but iwas helped by a wonderful saleslady and when i told her i didnt see anything i liked and i left ..Not to long after i arrived home I recieved a call from Angel who invited me back so iwent just to tell her i didnt see anything that caught my attention ..Before the morning was done not only had Angel put me ia 2012 Odyssey she got the payments and terms to my sastifaction she never gave up ..what a wonderful Saleslady to work with i was so much in a rush i have to bring my Honda back this coming Saturday so they can introduce me how everything works and to get it detaled.I will never forget the kindness and respect I got a Scott Clark Honda I recommend it highly More

Moved to Charlotte about a year ago we have purchased 3 cars there because of the service dept. they know to take care of there customers. cars there because of the service dept. they know to take care of there customers. More