Scott Clark Honda tried to complete sale on car I did not want to buy. I test drove a 2017 Honda CR-V. I wanted a 2017 CR-V. When negotiating with the sales rep, he offered to match my requested price but switched the car for sale from a 2017 CR-V to a 2016 CR-V. I was never verbally informed of this change by the sales representative. I was never asked if I would accept a 2016 CR-V. I only noticed the year/VIN change at the time the final sales documents were about to be signed. Despite the sales rep informing me that it was an honest mistake, there was very little chance this was a simple data entry error for the following reasons:
1. The sales rep never offered to simply correct the paperwork. This is standard operating procedure if you make a typographical error. Instead he mentioned that for a 2017 the deal would have to be re-negotiated at a much higher price.
2. I was never verbally asked if I wanted a 2016. And I never indicated a desire to purchase a 2016. If a deal could not have been made for my requested price for the agreed upon car, logic dictates that the sales rep would have been forthcoming with the changes to the car offered at the agreed upon price.
3. There are significant differences between a 2016 and 2017 CR-V. There is no way to visually confuse the two model years.
4. The 2017 was in the process of being repainted. The sales rep would have to deliver the car to me at a later date. We discussed this delay in detail. This indicates the sales rep fully understood I wanted the 2017 model. There would be no reason to deliver a 2016 at a later date since presumably the 2016 was ready to drive off the lot. This implies that he fully knew I wanted the 2017.
5. I never looked at a single 2016 on the dealership's lot. I never test drove the 2016. Nothing I said indicated I wanted a 2016 model instead of the 2017 model. I certainly would never buy a car without test driving much less buying sight unseen.
6. The "negotiated" price for the 2017 CR-V that the dealer offered was coincidentally the exact list price of the 2016. It's impossible to need to negotiate the price of a car if they are charging the dealer's full price. I wouldn't feel the need to discuss my out-the-door price if I only intended to pay full price. Therefore, the only logical conclusion is the dealership switched the car to meet my needed price rather than adjusting the price of the needed car.
7. While the dealer claims I signed intent to buy a 2016, this was never verbally confirmed with me. When the deal was presented, a person's natural reaction is to focus on the pricing, rather than the car's details since it's assumed they didn't change.
8. We discussed the Carfax report stating that the 2017 was in an accident and that was the reason they were willing to negotiate a discounted price. As stated previously, there was no discounted negotiated price compared to the dealer's advertised price on the 2016 CR-V. It's not logical for a sales rep to agree that they were offering a discount on a car that was in an accident if there was no practical discount offered.
This was an intentional effort on the part of the dealership to deceive me.