Terrible experience at Scott Clark Honda today.
I found the Assistant Service Manager Bryan Funez to be dishonest, unprofessional and rude. Here's what occurred: a week ago, I went in for a minor r
I found the Assistant Service Manager Bryan Funez to be dishonest, unprofessional and rude. Here's what occurred: a week ago, I went in for a minor repair, I pointed that I needed an oil change. I was told I had to wait until the dashboard read 15% instead of 20%. Within days, it read 15%. On Saturday, July 16th, I explained to the person at the front desk that it was inconvenient to return so soon as I'd been to the store recently. He explained that their policy is to only do an oil change at 15% (per some extra service contract they sold me when I purchased the car a few months back). OK.
Bottom line, I now needed an oil change. The manager on that day, told me he could fit me in but it would be a 2 hour wait for an oil change as I was a walk in. As an alternative, he told me he could that I could get an appointment on Monday at 4:30pm and have me out between 30 and 45 minutes. Sounded more reasonable so I made the appointment.
Today, I walk in at 4:30pm as scheduled. I told Bryan I needed to be out in 30 to 45 minutes. He indicated he would do his best. I said ok. I then inquired to the person at the front desk about getting a copy of the car key, (don't know his name but have seen him many times - he is the individual with the locks). He indicated that they could do so and quoted me various expensive options. We then landed on just getting a car key with no frills (just something to unlock the trunk and start the car). That option was under $70. After he indicated that cutting a key would be about 15 minutes, I agreed.
Mind you, I already had a key. This key was just extra and I was not pressed to get it today.
Waited outside in front of the facility for the car and the key. After some time, the same gentleman told me, he'd made a mistake. That a basic key would not start the car and that I'd have to get a more expensive option, above $100. (What does a key do if you can't use it to start the car? Sounded strange, but OK.) Not once did he specify the that this extra key would not have buttons to open the car or trunk doors and he certainly didn't indicate this would impact the time of processing my car.
After seeing me wait patiently in from of Scott Clark Honda for more than two hours, a sales man (coincidentally, the one who sold me the car) asked what the delay was. I told him I was waiting for an oil change. He walked to the back and came out saying they are still processing my car and it was delayed due to the key.
No one ever indicated there would be a delay. After waiting 2 hours and 20 minutes (it is now 6:48pm), my car comes out. I ask Bryan would there be any compensation for the lateness, particularly when I was told on Saturday to reschedule and I could be in and out in 45 minutes max. I was in the middle of work, and was supposed to return based on the time I was told. Bryan told me I was never told that - in other words he told me I lied. He said any employee would have told me I'd have a 90 minute wait minimum - that was UNTRUE. Again, I rescheduled from Saturday because I was specifically told I'd be out in 45 minutes.
Further, he said the car key caused the extra time, I called the gentleman over. I said, excuse me sir, what did you tell me about the time for the key? He looked around, lied and said he told me 45 minutes. I said excuse me sir, you said 15 minutes to get a key made, he chuckled and pretended the car key took an EXTRA 45 minutes. And if that wasn't bad enough, the "infamous" key was not the option that I was showed and there was no explanation offered at all.
There is nothing funny about the lack of customer service at Scott Clark Honda. I keep going back to the day I purchased the vehicle, I was walking out the door when a manager came over to check on us (BEWARE). I was so close to escaping this madness.
I have purchased several cars in my lifetime but I really feel hoodwinked between the poor customer service and the service contract which is full of loopholes (holes being the operative word).
Please do NOT spend your time or money at this car dealership. You will regret it.