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Scott Clark Nissan

Charlotte, NC

Overview
Employees
Reviews
Vehicles
4.5
885 Reviews
Scott Clark Nissan, located in Charlotte, NC is the destination for the latest Carolina Nissan dealer cars, trucks, and SUVs. New Nissan vehicles at Scott Clark Nissan embody the combination of performance, luxury, and styling, that's unique to the Nissan brand. From the ultra fuel efficient Versa to the sought after Nissan GT-R, we keep lots of Rogue models in stock, Scott Clark Nissan gives you a chance to find the new vehicle that will truly be able to satisfy your needs and desires. In addition, there's plenty of new Nissan inventory to make it as easy as possible for new car shoppers to find the precise vehicle to compliment their needs. We encourage shoppers to view our online Nissan inventory, or simply visit our dealership in person today! If you want selection, Scott Clark Nissan is the place to look first. Scott Clark Nissan of the Charlotte, Charlotte, NC, Gastonia, NC, Concord, NC, Statesville, NC and Rock hill, SC area is a Nissan dealership that takes customer service to the next level. With a massive inventory selection we have in stock more New and Used cars than any other North and South Carolina Nissan dealer. We have new Nissan and Used Car inventory arriving daily, so you are bound to find just what you are looking for here at Scott Clark Nissan. This Carolina Nissan Dealership's huge selection changes daily so it gives us an opportunity to make you a customer for life!!! Find out why our clients travel from East Charlotte, West Charlotte, and North Charlotte to experience our outstanding Nissan Sales and Service Staff.
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9215 South Blvd

Charlotte, NC

28273

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Showing 885 reviews

August 19, 2015

Best quickest service! I just purchased my 2015 Altima with Jay 3 months ago so I had my 5,000 mile service, I got there and Alferdo greeted me and took care of me! I got p More

by Bridney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Byrd, Alfredo Zambrano
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August 15, 2015

outstanding Experience was great, Jay Byrd was friendly, answered all questions and even checks in on us from time to time. We bought a 2015 Altima and its everyt More

by managoat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Byrd
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August 11, 2015

The best! Everyone here was very friendly and easy to deal with. I worked with Matt in sales and John in finance. I went in not really knowing what I was lookin More

by cp7084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Green, Matthew Floyd, Travis Hayslett
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August 10, 2015

Great Experience From start to finish the experience at Scott Clark Nissan was great. I dealt mostly with Jay Byrd and he answered all my questions and provided a stre More

by The Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Riki Bokavich, Jay Byrd, John Green, Riki Bokavich
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August 04, 2015

Salesmanship On July 31st I was going to Hondo to look at their Pilot. I stopped by Nissan to look at their SUVs. The salesman that helped me was Richard Ash. I wa More

by owl
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Ash, Richard Ash
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July 29, 2015

So helpful and was there every step of the way! I called the dealership early morning and told the gentleman that answered (Sam) my situation, what I was looking to accomplish, and what I needed. H More

by randilee122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Poole, Michael Chavis, Sam Poole
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July 21, 2015

Service Alfredo Zambrano was very helpful and friendly...He geinually seemed concerned about any issues i may need or have about my vehicle. Well knowledgeabl More

by Demishal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfredo Zambrano , Alfredo Zambrano
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July 15, 2015

Always great service Bobby Jackson was a great help with my service this time. I greatly appreciate the kind service ad the great help. He was friendly, knew was he was More

by TFahey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Jackson
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July 15, 2015

Routine Service Turned In A Nightmare I am truly sickened by Scott Clark Nissan. I have purchased many vehicles in the past and I have never experienced such poor customer service in my e More

by Dr. Sampson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfredo Zambrano and Bobby Jackson
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Jul 15, 2015 -

Scott Clark Nissan responded

Good Morning Dr. Sampson, I am so sorry to hear about the issues you have had with our service department. It concerns me that something like this could have possibly been overlooked. I would like to speak with you regarding this issue. I am going to try and reach out to you shortly. Thank you, Stuart Phelps Director of Brand Development Scott Clark Auto Group

Jul 15, 2015 -

Dr. Sampson responded

Stuart, during my last visit your advisor (Alfredo Zambrano) made it extremely clear of where your dealership stood with concerns. In fact, his exact words were, "well here's a phone number to Nissan America. I suggest you call them because there is nothing else we can do for you". I have never experienced such poor service in my life and will never do business with your dealership. I have already reported my interaction with Nissan Consumer Affairs and will be following up with them again to ensure that my complaint remains on file.

Jul 15, 2015 -

Scott Clark Nissan responded

The General Manager, Marty, tried to call you also I believe. He wanted to see if we could set up a meeting to have a little time to talk with you about all of these issues. Let me know if that works for you please ma'am. Thank you Stuart

Jul 15, 2015 -

Dr. Sampson responded

Stuart, I received Marty's message; however, am not interested in speaking with him. While I was experiencing this horrible ordeal, I specifically requested to speak with him. He was not available so the advisor stated he would relay my contact information to Marty (along with my message) and would see that Marty was in touch. After not hearing from Marty in about 3 days, I contacted the dealership again and the advisor confirmed that he provided Marty with my information. I am as disgusted with Marty (as a GM) as I am with your dealership. And even more saddened that no one seemed to care about my concerns as a consumer until I have filed multiple complaints/customer reviews. Is this how you define customer service? Dr. Sampson

Jul 15, 2015 -

Scott Clark Nissan responded

Jill, I understand your frustration in all of this but there are some details that I think I am missing that I would like to speak to you about if you don't mind calling me. My cell phone is 980-833-3600. Marty is very good about getting back with customers that have issues in any way with his dealership. After speaking with him this morning this is the first he has heard of any of these issues. Have you had issues again since you were here in May when we replaced the one tire you were trying to have warrantied? Thanks for your time! Stuart

Jul 16, 2015 -

Dr. Sampson responded

To have your services advisor dismiss my concerns and disrespectfully inform me that even though the issues have not been resolved, the won't do any more to help ...is BEYOND frustrating. So please let me be crystal clear. ONE tire was replace but I left the dealership with TWO tires still leaking and YOUR service advisors could not care less. And to make things even worse, they failed to even advise me of the recall on my vehicle so they allowed me to drive away not only with my initial issues unresolved but facing potential safety issues with the recall issues not be addressed. So again, they were very much aware that two tires were STILL leaking. I contacted Nissan Consumer Affairs and they advised that I go to Gastonia Nissan for a 2nd opinion. Before going to their dealership, my attorney advised me to document the air pressure in my tires over the course of several weeks - which I did (including photos) so that my lawyer could handle the matter if Gastonia failed to correct the problem like your dealership. After documenting the air pressure for over a month (and having to fill up my tires with air on 3 separate occasions), I finally brought my vehicle to Gastonia Nissan. They were by FAR more professional than your team. They LISTENED to my concerns and addressed them thoroughly...including advising me of the recall, advising me of the pros with using nitrogen in my tires and ESPECIALLLY identifying a nail in one of the two tires which still leaked air. They advised that by filling my tires with nitrogen I would not have to be concerned with varying air pressures and if there truly was a leak, they would know because Nitrogen may vary by 1 - 2 psi's at the most. They took their time to HEAR my concerns and thoroughly consider every single problem that could be occurring and made recommendations towards a resolution. Your team did NONE of these things. They only found one nail because I became angry and demanded that they go back and take their time to look for what was causing the leaking. I lost valuable time and money having to return to your dealership 3 times - this is NOT acceptable. (on a final note: When I purchased my vehicle, I purchased a separate tire warranty with no deductible on replacement of tires - Alfredo even argued with me on this topic until I showed him the paperwork supporting this; which is the only reason why he proceeded to replace my tire. How sad is it that your service advisors are this unprofessional and just don't seem to care about anything I (as his customer) had to say. Hopefully my complaints/reviews will serve some good warning other consumers about your service.

Jul 23, 2015 -

Scott Clark Nissan responded

Hello Jill, I am sorry to hear that you did not enjoy your experience in our service department. Although, I feel some information is being left out. I have been trying to get in contact with you to discuss this further, but my attempts have been unsuccessful. Looking at our records, I show two service visits, one in April, and one in May. On the second visit, I see that you were having a tire issue that was not covered under warranty, but as a token of good faith, we replaced the tire free of charge. I would appreciate it if you could contact me, so that I can get the full story, and see what I can do to assist you. Thank you, Marty Abernathy – General Manager (855) 593-3970.

July 07, 2015

Jarmarca (Jay) Byrd was great I was stranded in Charlotte and needed to buy a car. I was so happy to deal with Jay and the rest of the staff, the friendliest car dealership I have More

by BradyE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Byrd
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