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Scott Clark Toyota
Matthews, NC
4,626 Reviews
Scott Clark Toyota is the leader in new Toyotas. We have won Toyota's President's Award 14 times, and was voted 2008 Store Of The Year From Southeast Toyota. We are conveniently located just off I-485 Exit 51B. We offer a state of the art facility with over 700 new vehicles to choose from. We are open 6 days a week. Our Exclusive Lifetime Warranty is included with each new Toyota purchase and many preowned purchases. Our goal is to provide the highest level of Customer Service and Satisfaction. Don't forget, every Tuesday and Thursday is "Ladies Day", receive a free manicure while your Toyota is being serviced.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,626 reviews
February 28, 2017
90,000 service I had a couple of minor issues that needed repair i.e. TPMS light, + 90,000 mile service... All work was completed in a very satisfactory manner. I do I had a couple of minor issues that needed repair i.e. TPMS light, + 90,000 mile service... All work was completed in a very satisfactory manner. I do have one issue - When I delivered vehicle for service, I was asked, if I wanted the vehicle washed? I responded, yes. That request was entered on the work order. After 3.5 hours of the vehicle being at the dealership I was notified that the vehicle was ready for pickup. Traveled to the dealership to secure the vehicle presuming that the vehicle had been washed, It had not been washed and I was informed that I could wait another 15 minutes for the vehicle. I was not a happy camper! I was informed that I needed to inform the dealership that I wanted the vehicle washed before I arrived. I stated, that the request was delineated on the work order! Oh, that's our policy. I informed the representative that they had a very assnine policy that needed to be changed. Left dealership without vehicle being washed!!! More
by X
Employees Worked With
Service - Moore
February 28, 2017
Pleasant; very satisfied. Pleasant service. When buying a car dealing with salespeople can be draining - With that said, they were professional and accommodating while assistin Pleasant service. When buying a car dealing with salespeople can be draining - With that said, they were professional and accommodating while assisting us in finding a car that fit our needs. Very positive experience overall. More
by VT123
Employees Worked With
Ella, Nasir Khan, Clark Bush
February 28, 2017
Excellent very professional Service was quick and easy. Everything was explained as to what should be done and why. I felt very comfortable with the work. It was a good experien Service was quick and easy. Everything was explained as to what should be done and why. I felt very comfortable with the work. It was a good experience More
by B48
Employees Worked With
Ricky Wright
February 28, 2017
Tacoma Service Scott clarks has been excellent. I purchased my 2016 Tacoma from them last year and have been very pleased with the service. Archie Newton in the se Scott clarks has been excellent. I purchased my 2016 Tacoma from them last year and have been very pleased with the service. Archie Newton in the service department had been a great resource who has helped answer all of my questions and guide me through maintenance and upgrades. More
by tim90
Employees Worked With
Archie Newton
February 28, 2017
Service Excellent service. Very professional and friendly. Promptly fixed my car I did not have to wait. Gave me a rental car for free. Very happy customer. I Excellent service. Very professional and friendly. Promptly fixed my car I did not have to wait. Gave me a rental car for free. Very happy customer. I recommend Scott Clark More
by Knayfeh
Employees Worked With
Crystal Kush
February 28, 2017
Attended to my maintenance and minor issues 20000 mile maintenance done well, I guess. My only indicator is that the tire pressure display is on and possibly correct.. OEM 2016 Camry navigat 20000 mile maintenance done well, I guess. My only indicator is that the tire pressure display is on and possibly correct.. OEM 2016 Camry navigation system sent me to a 8-9 year old location of Scott Clark Toyota. Navigation software update corrected this. OEM Pandora app failure was addressed with a software update as well. To date, 2 out of 3 uses have failed after update. Very friendly, courteous staff with lovely waiting accommodations. More tv's than a sports bar, all displaying Scott Clark Toyota commercials. Mini mall purchases added to personal my greeting card supply! More
by rachel
Employees Worked With
unknown
February 28, 2017
Service Scott Clark's service department did a great job explaining what needed to be done and why. They were prompt and professional. They make taking your c Scott Clark's service department did a great job explaining what needed to be done and why. They were prompt and professional. They make taking your car to be serviced less of a nuisance. More
by Emma33
Employees Worked With
Amanda-service
February 28, 2017
excelent job on a dash warrenty Did the job in excellent time. Much quicker than expected. Service manager (Bruce) was excellent, went out of his way to help. (Dash recall). Grea Did the job in excellent time. Much quicker than expected. Service manager (Bruce) was excellent, went out of his way to help. (Dash recall). Great job. More
by padeye
Employees Worked With
Bruce
February 28, 2017
Fast and courteous I had to call because I was in traffic and they were sitting understanding. When I got there they took me right in with no wait. I wanted my car wash I had to call because I was in traffic and they were sitting understanding. When I got there they took me right in with no wait. I wanted my car washed but he explained that the water had been turned off bexcuse of some trouble they had on the main street. I did not have to wait long to have my car serviced and when I did receive my car he was able to have it washed. Everyone is so professional and courteous. They will continue to have my business. More
by Tamala Harden
Employees Worked With
Shane Crow
February 28, 2017
The best The manager as well as the sales person (Mike Miller), were very helpful and professional, they did everything they could to help me, they went beyond The manager as well as the sales person (Mike Miller), were very helpful and professional, they did everything they could to help me, they went beyond duty More
by Nelsonp
Employees Worked With
